Service Technician at Sheldon Recruitment

• We are seeking a Service Technician for a permanent role based in Gqeberha, Eastern Cape.

Applicants are required to strictly meet the following criteria:

• Grade 12 with a Technical qualification (Electrical) will be advantageous.
• Valid driver’s license and reliable transport.
• A minimum of 3 years’ experience in the Electrical field.
• Experience in the installation and maintenance of laundry dosing equipment will be advantageous.
• Experience in the programming of laundry machines will be advantageous.
• Experience in the installation of dish machine and chemical dosing units will be advantageous.
• Knowledge of the maintenance and repairs of industrial dish-machines will be advantageous.
• Ability to roll-up sleeves and work with team members.
• A keen eye for detail and desire to troubleshoot / probe further into data
• Intermediate knowledge in the MS Office package (e.g. Word, Excel, PowerPoint, etc.).
• Intermediate knowledge of virtual programmes (e.g. MS Teams, Zoom, etc.).

The successful applicant would be responsible for, but not limited to:

Business Development:

• Maintain brand reputation and ethos of business in a professional manner.
• Call on an average of ten clients per day. Ensure weekly call report is completed and submitted to the Sales Manager.
• A client call planner must be completed and repeated in a 4-to-6-week cycle.
• To monitor sales and gross profit activities.

Customer Relationship Management:

• Complete written service reports for clients that require them. Ensure reports are discussed with relevant persons and ensure a copy is submitted to the Sales Manager.
• Complete laundry load count & calibration report. Ensure information is recorded on relevant Excel spreadsheet to allow for Costing forecast.
• Ensure staff training is carried out for all clients. Ensure all administration functions are closed out once training is offered (e.g. Training Registers, Training Certificates, etc.).
• Build a relationship with all key people within the client portfolio. (e.g. Buyer, General Manager, Chef, Contract or Area Manager, etc.).
• Always provide prompt service and assistance.
• Assist with deliveries to customers in unforeseen circumstances.
• Attend to customer needs concerning the best suited products and their efficient use.
• Carry out technical installations, programming, repairs and maintenance of electronic chemical dosing equipment on commercial laundry machines, commercial dishwasher, glass washers and crate washers.
• Installation of soap dispensers, chemical dosing systems and other Company related offerings for kitchen, laundry, food processing and housekeeping divisions.
• Demonstrate the company’s consultative sales approach; leverage hands-on service to enhance our total value to the customer.
• Provide emergency service coverage after hours to appreciative customers.
• Build relationships by providing customers with innovative products, sales demos, regular service and ongoing training.
• Learn customers’ operations and devise unique solutions as their expert on advanced cleaning and sanitation processes

Communication and Feedback:

• Attend and participate in all sales meetings.
• Communicate on new opposition products, special account developments and any other relevant information gathered through field activities to provide feedback to Sales Manager.
• Submit a weekly sales/technical report to Sales Manager.
• Adhere to Company Data and Communication Policies.
• Use prescribed templates where available.
• Comply with deadlines where set/required.

Administration Services:

• Assist the Debtors department with the following up of monies when required to do so.
• Ensuring that new clients have the correct cash or credit application forms completed.
• Provide updated client contact information.
• Manage product merchandizing in the market and exercise and maintain brand image control, i.e. stickers, wall charts, etc.
• Ensure HSE standards (as relating to our product supply) are maintained on client sites.
• Perform Stock Management and stock taking on a regular basis where required to do so.

Self-Development:

• To continuously broaden your product knowledge in chemicals, dosing equipment and cleaning systems.
• Strive continually to keep abreast of changes in the industry.
• Attend all training courses as provided by the company from time to time.
• Work on improving your selling skills through self-study.
• Intermediate knowledge of virtual programmes (e.g. MS Teams, Zoom, etc.).
• Register new claims on claim system
• Provide claim letters and claim forms to stakeholders if required
• Obtain all compliance documents to enable legal advisor to commence with assessment of claim
• Assist legal advisor with research and investigations
• Draft preliminary opinions and timelines
• Draft settlement and release agreements
• Collate all documents required for the requisition of claim payments
• Close claim files and update all stakeholders
• Update and maintain the trial date spread sheet