ServiceNow Applications Service Domain Lead at Robert Walters

• A successful candidate will be responsible for the design of large-scale digital transformation in addition to creating a technical platform. Being in a strategic, tactical, and operational role you will be accountable for the E2E process design architecture and communication of high-level structures to enable the design and development of integrated solutions to meet current and future business needs.

Key Qualification Criteria

• BSc or MSc degree in Computer Science, Information Systems, or a related field
• Industry certification in architecture (TOGAF, GxP)
• Business Process Management Methodology (DevOps, COBIT)
• ServiceNow Certification - Systems Administrator & Implementation Specialist
• 8+ years in solutions architecture development and management
• 10+ years managing relationships in an operational and global service
• 7- 10 years experience in ServiceNow and QMS systems

Key Duties

• Development of solution architectures in specific business, infrastructure, or functional areas on a portfolio of applications
• Being able to provide strategic recommendations around technical best practices and industry trends on ServiceNow for Life Science Industry
• Ensure to position of the ServiceNow application as the digital transformation platform standard, integrated with their core applications
• Guarantee process optimisation, efficiencies and productivity using automation
• Ensuring the preparation of technical plans and, in liaison with business assurance and project staff, ensuring that appropriate technical resources are made available
• Make sure that relevant technical strategies, policies, standards, and practices (including security) are applied correctly
• Defines systems development projects which support the organization's overall needs
• Takes full responsibility for business analysis where decisions that are made will have a measurable impact on the profitability or effectiveness of the organisation
• Participate in the design authority meetings to review technical solutions and approve them in the ServiceNow landscape
• Create system documentation, including process flows, SOPs, and design standards
• Guide senior management to be accepting of change through process and organisational change
• Keep check of instance performance and purpose improvement to improve end-user experience