ServiceNow Solution Consultant at Content+Cloud

Description

As a ServiceNow Solution Consultant, you will be part of a growing team, working to support, develop and enhance the ServiceNow ITSM/ITOM solution that underpins our growth and innovation as a leading Managed Service Provider.

The ideal candidate will have extensive experience in ServiceNow design and development, preferably in a consulting environment, with up-to-date Certified Implementation Specialist-ITSM. Additional specialist ServiceNow certifications such as CSM, Service Portal, CMDB, SAM, HAM, ITOM, ITBM would be an advantage. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, Angular JS are highly advantageous.

Requirements

• Leading client workshops and eliciting requirements

• Developing stories/use cases and implementing them to agreed design standards

• Configuring bespoke workflows and integrations

• Configuring and customizing ServiceNow adhering to best practice principles, depending on business needs

• Creating technical documentation where required

• Providing technical expertise and support

• Communicating with clients

Required skills and capabilities:

• Certified ServiceNow Administrator

• Certified Implementation Specialist-ITSM

• ServiceNow Certifications nice to have: CSM, Service Portal, CMDB, SAM, HAM, ITOM, ITBM

• ITIL Foundation Certified (optional)

• Proficiency in ServiceNow administration, upgrades, integration, ongoing development within the platform, and problem identification, diagnosis and resolution

Benefits

• Job Type: Permanent

• Role based out of our Century City offices (currently working remotely)

• 40 - 45 hours per week

• Retirement Fund & Medical Aid

• Death, Funeral and Disability cover

• 20 days’ annual leave + Birthday Leave & Wedding leave (5 additional days towards your honeymoon)

• Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)