We are specialists in complete solutions for the processing, packaging and distribution of food products. Our solutions are specifically designed to be as economical with resources as possible. Dairy products, juices and nectars, ice cream, cheese, dry foods, fruits, vegetables and pet food are examples of products that can be processed or packaged in Tetra ...
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Tetra Pak South Africa is looking for a Services Key Account Manager who will be based in Johannesburg. The successful candidate will report directly to the Services Director. The Service Key Account Manager will be the main interface for key customer accounts on the service business and all technical matters including quality and apply value selling to grow the service business in profitable way based on deep knowledge of customer operations and needs.
What you will do
Manage customer relationship from a service perspective through a structured communication approach
Understand customer needs through proactive continuous customer diagnosis
Create, implement and follow-up service account plans in alignment with customer and account team
Create, implement and follow-up quality plans per account in line with customer and account team
Identify sales opportunities, create solution and fact-based value proposal, negotiate and close deals and drive growth of profitable service contracts
Manage internal interfaces and customer to assure efficient delivery of service and quality account plans
Support resolution of technical issues by being responsible for communication with customer and issue driver
We believe you have
BSc Degree in Mechanical/Electrical Engineering is preferred
5-10 years’ experience a Services Key Account Manager role (Preferably in the Food Processing & Packaging industry)
Knowledge of specialized Tetra Pak processing and packaging machinery would be advantageous
Customer relationship management experience
High level of customer focus
Experience in value-add selling of product offerings
Proficiency in MS Office - PowerPoint, Excel etc.
SAP knowledge an advantage
Willing and able to travel extensively (both nationally & internationally)
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