Africa Health Care (AHC) is a healthcare operator specialising in hospital management and related healthcare services. Our goal is to ensure that affordable quality healthcare services are made available to all.
AHC was established in 2014 and in 2017 the company became a wholly owned subsidiary of RH Bophelo
The AHC portfolio consists of 2 Africa He...
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Services Supervisor (Re-advertised) – Royal Buffalo Specialist Hospital
A vacancy exists for a Services Supervisor reporting to the Hospital Manager.
This job exists for the Services Supervisor to manage, coordinate and provide guidance on soft services which include both internal and external services providers at Royal Buffalo Specialist Hospital in East London
Critical Outputs
Management of external services providers pertaining catering, housekeeping, security, laundry, gardening services, pest control etc.
Identify, together with Hospital Manager, applicable services and service providers
Review SLA and consultation with Hospital Manager, document specific hospital requirements and ensure signature by relevant parties.
Monitor conformance to SLA, identify gaps and implement corrective action.
Maintain productive relationships with service providers through regular meetings.
Participate actively, where necessary, on internal and external review meetings
Visible leadership in respect of RBSH values, operating model and strategy.
Manage, plan agree and implement expenditure with hospital management
Ensure accurate and timeous invoices are received and audited from external suppliers for processing.
Participate in and/or identify opportunities to improve business processes, systems and resource utilization in order to achieve financial savings for RBSH.
Conduct customer satisfaction survey on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately
Ensure external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility.
Prepare for and participate in various internal and external audits.
Ensure compliance to RBSH Services and Health and Safety policy standards, on-key system and relevant legislation.
Provide a 24hr standby service to always ensure the availability of essential services for all stakeholders.
Requirements
Degree/Diploma in a related field or equivalent work experience with a minimum of 3 to 5 years experience in a Private Health Care environment.
Knowledge of contract management and health and safety regulations.
Proven leadership and people management experience.
Ability to prioritize and manage multiple tasks.
Excellent communication skills, both verbal and written
Strong leadership style with the ability to motivate and direct a team
Excellent problem-solving and decision-making skills
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