SHERQ Specialist at DHL

• We are offering an exciting opportunity for the position of SHERQ Specialist. In this position you will play a crucial role to support our vision of becoming a Great place to work for all.

Role Outline

• Execute health, safety, quality, risk and environment plans and processes to provide employees a safe and healthy work environment.
• Implement health and safety frameworks and standards, ensuring compliance and adherence to internal and external safety standards, quality standards and relevant regulations.
• Recognize and mitigate potential workplace hazards, unsafe equipment, work practices and working conditions within the workplace and external environments.
• Undertake inspections of grounds, facilities and premises, analyse and suggest corrective measures to reduce the risks of injuries and job-related threats.
• Draft reports and conduct investigations on job-related injuries and fatalities, quality nonconformities and determine measures to avoid any reoccurrence.
• Prepare and examine records of workplace injuries, illness and absences, identify areas of concern and provide information required by regulatory agencies.
• Conduct investigations for accidents, identify cause for accidents with engineers, management and health and safety regulatory authorities and prevent their recurrence.
• Participate in development of solutions for the transportation of hazardous material.
• Coordinate orientation activities and daily inspections in the operations facilities, grounds and administrative areas, changes in lay-out and installation of new equipment in order to meet safety rules and standards.
• Draft training material and content, and train employees on SHERQ protocols and safety-conscious work performance.
• Establish contact and relations with key stakeholders from larger community and law enforcement bodies impacting own work area.
• Study and resolve issues in day-to-day health, safety, risk, quality and environment operations and execute practices focusing on increasing effectiveness and efficiency.

Key Tasks

• Manage and maintain ISO 14001, ISO 45001, ISO 22001, and ISO 13485 standards, including all regulatory requirements associated with the Quality Management System (QMS).
• Establish and coordinate Safety Committees and compliance meetings.
• Implement and maintain Quality Management standards, including ISO 9001 and Good Warehousing Practices (GWP).
• Maintain all quality documentation (Quality Manuals, SOPs, Work Instructions, Forms) in line with GWP requirements.
• Lead and manage CAPA, Change Control, Supplier Management, and Training Programmes in compliance with GWP.
• Oversee contract service providers (Pest Control, Cleaning Services, Temperature Monitoring) to ensure compliance.
• Ensure full implementation and adherence to client quality standards.
• Capture and report safety and quality incidents on the approved platform (LOGICS).
• Support safety inspections and audits (internal and external).
• Drive implementation of the Global Safety-First Rules and Driving Safety Rules within the workplace.
• Provide safety awareness and training to employees.
• Maintain effective communication with site management and employees on safety matters.
• Support incident and accident investigations and reporting to site and country management.
• Apply Behaviour-Based Safety techniques to engage employees.
• Validate Hazard and Near Miss incidents within LOGICS.
• Implement and manage the Business Continuity Management (BCM) strategy at site level.
• Support site management in maintaining and executing the BCM plan.
• Ensure compliance with DPDHL and DSC BCM standards.
• Maintain, review, and update the site BCM plan regularly (minimum every 6 months).
• Conduct BCM testing and support audits as required.
• Ensure all BCM events are captured in LOGICS within required timelines.
• Oversee technical plant installations, maintenance, and facility management activities.
• Conduct and support facility inspections and maintenance processes.
• Manage contractors and suppliers during maintenance activities and site interventions.
• Provide training and guidance to Site Facility Coordinators on supplier management.
• Monitor and control maintenance costs and facility budgets.
• Maintain proper records and archiving systems for supplier documentation.
• Conduct SHERQ induction and training for employees, contractors, and visitors.
• Liaise with third-party contractors, clients, and customers on quality matters.
• Ensure regular safety inspections (including Gemba walks) are conducted.
• Develop and maintain a Document Control System.
• Manage deviations, including reporting and sign-off.
• Maintain training matrices and conduct training needs analysis.
• Ensure audit readiness and proper record-keeping for internal audits.
• Drive continuous improvement through CAPA implementation and monitoring.
• Liaise closely with Client Quality Assurance stakeholders.
• Submit regular reports on CAPA, change control, and deviations.
• Participate in decisions regarding quarantine or disposal of non-conforming products.
• Promote awareness of customer and quality requirements across the organisation.
• Ensure compliance with applicable legislation and operational requirements.
• Monitor PPE usage and compliance.
• Manage customer complaints and resolution processes.
• Ensure all KPIs are achieved.
• Conform and promote awareness to staff on ISO 9001, ISO 22716, ISO 13485 and regulatory requirements associated with the QMS.

Qualifications & Experience

Education:

• Matric / Grade 12 (Essential).
• SAMTRAC / NEBOSH / NOSA certification.
• IOSH Managing Safely course or country equivalent.

Experience:

• 2–3 years Logistics / Warehouse experience (Essential).
• Ability to work effectively in a physically demanding environment. 
• Computer literate, with proficiency in MS Office. 
• Ability to use own initiative and work independently.
• Experience in environment, health & safety and quality departments.
• Experience working across multiple sites (preferable).

Functional Competencies

• Good written and communication skills.
• Proficiency in Windows, Excel, Word and PowerPoint.
• Good understanding of distribution and transport methods.
• Ability to enforce health and safety procedures and identify hazards.
• Knowledge of client requirements and customer needs.
• Operational knowledge and understanding of service delivery.
• Ability to understand instructions and accurately carry them out.
• Basic knowledge and understanding of safety requirements and concepts.
• Strong attention to detail.
• Proactive approach.
• Dynamic and goal orientated.
• Basic knowledge of technical laws and warehouse systems.

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers.
• Develops and delivers high quality / innovative products, services, or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others’ views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging, and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation.
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides employees, colleagues, and business partners with candid and regular feedback.
• Provides employees with development opportunities.
• Supports employees with career opportunities.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviours based on feedback.
• Takes personal responsibility for career and development.