Job Openings at DHL

Role Outline

• Provide technical support for software, hardware, and network issues, ensuring system performance and service continuity. The role focuses on managing the IT budget, supporting the rollout of a bespoke ERP/WMS system (with the finance module already implemented), and enhancing operational efficiency across departments. A strong understanding of warehouse operations, transportation, and contract logistics to support WMS and TMS integration. To co-ordinate functions to maximize utilization - productivity and customer service. Internal service delivery - on time - accurately.

Key Tasks

• Provide first line support for users, systems, and applications, including network and hardware troubleshooting, process explanations, and training for warehouse-related functions
• System & Application Support - first level support and network problems
• User Access & Security - manage user accounts, permissions, profiles, and password resets
• Network Support – basic support for LAN/WAN, Wi-Fi, and VPN connectivity issues
• Strong technical knowledge of Windows OS, MS Office Suite, networking fundamentals, and ERP/WMS/TMS systems, with proficiency in Excel (advanced formulas, pivot tables, data modelling)
• Solid understanding of warehouse functions, transportation, and contract logistics, with familiarity in common integration methods (e.g., file transfers, APIs) advantageous
• Oversee the IT budget, ensuring efficient allocation, expenditure tracking, and alignment with organisational objectives
• Manage user accounts, permissions, and digital assets
• Support network operations (LAN/WAN, Wi-Fi, VPN) by liaising with service providers to resolve performance issues
• External Service Providers - work with SP’s to troubleshoot and resolve performance issues
• Monitoring and reporting – monitor application software and suggest improvements where needed
• Project Support – participate in IT projects including software rollouts, upgrades, and migrations
• Assist in the testing and implementation phases
• Utilize Excel for data preparation, analysis, and decision-making to support IT and operational initiatives, while recommending software improvements to management
• Handle IT service requests, repairs, inquiries, or complaints, alongside general administrative duties
• Refer to requests for IT services, repairs, support, inquiries or complaints
• Contribute to IT projects, including software deployments, upgrades, and migrations, collaborating with system developers to refine WMS and TMS solutions
• Managing digital assets with Finance
• General month end functions

Qualifications & Experience
Education:

• Matric
• Diploma/Degree in Information Technology or related field
• Industry certifications are advantageous

Experience:

• 5 -8 Years experience
• Proven experience in IT support or helpdesk role
• Strong knowledge of Windows OS, Microsoft Office Suite, data analysis and networking fundamentals
• Familiarity with ITSM ticketing systems (e.g., ServiceNow, Jira, Freshdesk)
• Good problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.

Functional Competencies:

• Good knowledge of Administration skills and processes
• Customer service orientation with attention to detail
• Ability to work independently and in a team
• Ability to identify issues and react swiftly
• Proficiency in MS Excel and data analysis
• Adaptability and eagerness to learn
• Time management and multitasking
• Basic financial acumen
• High accuracy, efficiency and accountability
• Good written and verbal communication skills        

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• We are offering an exciting opportunity for the position of SHERQ Specialist. In this position you will play a crucial role to support our vision of becoming a Great place to work for all.

Role Outline

• Execute health, safety, quality, risk and environment plans and processes to provide employees a safe and healthy work environment.
• Implement health and safety frameworks and standards, ensuring compliance and adherence to internal and external safety standards, quality standards and relevant regulations.
• Recognize and mitigate potential workplace hazards, unsafe equipment, work practices and working conditions within the workplace and external environments.
• Undertake inspections of grounds, facilities and premises, analyse and suggest corrective measures to reduce the risks of injuries and job-related threats.
• Draft reports and conduct investigations on job-related injuries and fatalities, quality nonconformities and determine measures to avoid any reoccurrence.
• Prepare and examine records of workplace injuries, illness and absences, identify areas of concern and provide information required by regulatory agencies.
• Conduct investigations for accidents, identify cause for accidents with engineers, management and health and safety regulatory authorities and prevent their recurrence.
• Participate in development of solutions for the transportation of hazardous material.
• Coordinate orientation activities and daily inspections in the operations facilities, grounds and administrative areas, changes in lay-out and installation of new equipment in order to meet safety rules and standards.
• Draft training material and content, and train employees on SHERQ protocols and safety-conscious work performance.
• Establish contact and relations with key stakeholders from larger community and law enforcement bodies impacting own work area.
• Study and resolve issues in day-to-day health, safety, risk, quality and environment operations and execute practices focusing on increasing effectiveness and efficiency.

Key Tasks

• Manage and maintain ISO 14001, ISO 45001, ISO 22001, and ISO 13485 standards, including all regulatory requirements associated with the Quality Management System (QMS).
• Establish and coordinate Safety Committees and compliance meetings.
• Implement and maintain Quality Management standards, including ISO 9001 and Good Warehousing Practices (GWP).
• Maintain all quality documentation (Quality Manuals, SOPs, Work Instructions, Forms) in line with GWP requirements.
• Lead and manage CAPA, Change Control, Supplier Management, and Training Programmes in compliance with GWP.
• Oversee contract service providers (Pest Control, Cleaning Services, Temperature Monitoring) to ensure compliance.
• Ensure full implementation and adherence to client quality standards.
• Capture and report safety and quality incidents on the approved platform (LOGICS).
• Support safety inspections and audits (internal and external).
• Drive implementation of the Global Safety-First Rules and Driving Safety Rules within the workplace.
• Provide safety awareness and training to employees.
• Maintain effective communication with site management and employees on safety matters.
• Support incident and accident investigations and reporting to site and country management.
• Apply Behaviour-Based Safety techniques to engage employees.
• Validate Hazard and Near Miss incidents within LOGICS.
• Implement and manage the Business Continuity Management (BCM) strategy at site level.
• Support site management in maintaining and executing the BCM plan.
• Ensure compliance with DPDHL and DSC BCM standards.
• Maintain, review, and update the site BCM plan regularly (minimum every 6 months).
• Conduct BCM testing and support audits as required.
• Ensure all BCM events are captured in LOGICS within required timelines.
• Oversee technical plant installations, maintenance, and facility management activities.
• Conduct and support facility inspections and maintenance processes.
• Manage contractors and suppliers during maintenance activities and site interventions.
• Provide training and guidance to Site Facility Coordinators on supplier management.
• Monitor and control maintenance costs and facility budgets.
• Maintain proper records and archiving systems for supplier documentation.
• Conduct SHERQ induction and training for employees, contractors, and visitors.
• Liaise with third-party contractors, clients, and customers on quality matters.
• Ensure regular safety inspections (including Gemba walks) are conducted.
• Develop and maintain a Document Control System.
• Manage deviations, including reporting and sign-off.
• Maintain training matrices and conduct training needs analysis.
• Ensure audit readiness and proper record-keeping for internal audits.
• Drive continuous improvement through CAPA implementation and monitoring.
• Liaise closely with Client Quality Assurance stakeholders.
• Submit regular reports on CAPA, change control, and deviations.
• Participate in decisions regarding quarantine or disposal of non-conforming products.
• Promote awareness of customer and quality requirements across the organisation.
• Ensure compliance with applicable legislation and operational requirements.
• Monitor PPE usage and compliance.
• Manage customer complaints and resolution processes.
• Ensure all KPIs are achieved.
• Conform and promote awareness to staff on ISO 9001, ISO 22716, ISO 13485 and regulatory requirements associated with the QMS.

Qualifications & Experience

Education:

• Matric / Grade 12 (Essential).
• SAMTRAC / NEBOSH / NOSA certification.
• IOSH Managing Safely course or country equivalent.

Experience:

• 2–3 years Logistics / Warehouse experience (Essential).
• Ability to work effectively in a physically demanding environment. 
• Computer literate, with proficiency in MS Office. 
• Ability to use own initiative and work independently.
• Experience in environment, health & safety and quality departments.
• Experience working across multiple sites (preferable).

Functional Competencies

• Good written and communication skills.
• Proficiency in Windows, Excel, Word and PowerPoint.
• Good understanding of distribution and transport methods.
• Ability to enforce health and safety procedures and identify hazards.
• Knowledge of client requirements and customer needs.
• Operational knowledge and understanding of service delivery.
• Ability to understand instructions and accurately carry them out.
• Basic knowledge and understanding of safety requirements and concepts.
• Strong attention to detail.
• Proactive approach.
• Dynamic and goal orientated.
• Basic knowledge of technical laws and warehouse systems.

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers.
• Develops and delivers high quality / innovative products, services, or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others’ views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging, and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation.
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides employees, colleagues, and business partners with candid and regular feedback.
• Provides employees with development opportunities.
• Supports employees with career opportunities.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviours based on feedback.
• Takes personal responsibility for career and development.

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• DHL Global Forwarding has an opening for an Field Sale Executive in Cape Town, South Africa. Develop new business (All modes) for overall sales development of DHL Global Forwarding Sales & Marketing function.
• Join us in connecting people and improving lives!

In this Field Sale Executive position

Customers – New & Existing

• Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• Respond to customer enquiries/complaints.
• Manages a defined portfolio of potential customers and wins them for a lasting business relationship with DGF.
• Seeks and prospects for BC targets to win new customers generally in the 60k-1000k Euro range Net Sales per annum.
• Plans and manages medium to large - sized Business Customers.
• Builds rapport and trust with customers by being informed about customer’s business and the market.
• Recommends solutions based on customer needs by using industry knowledge.
• Is responsible for closing business by connecting a customer’s needs to a DHL solution by offering value to the clients supply chain.
• Uses networks within the various Sales channels within DPDHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations.

Sales Manager

• Highlights to Sales Manager on observations of market dynamics for example competitors’ behavioural patterns.

Other Departments

• Maintain and support interdepartmental relationships.
• Collaborate with colleagues across the organization to achieve shared goals.

Business Development

• Develops sales plan/strategy/activities to achieve target budgets.
• Responsible for conducting high quality presentation of the entire range of standardized products to customers.
• Develop target lists of new business and continuously review and update.
• Establish and present customized offers to customers.
• Negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• Adhere to approved credit limits granted to customers and enforce previously agreed payment terms.

Business Performance & Results

• Prepare and realize planned sales calls.
• Responsible for product targets.
• Responsible for budgeted growth in new and additional business.
• Secure/collect all necessary information to assess credit worthiness of potential customer.
• Support receivables functions.
• Ensure Customer commitments are clearly communicated to respective operations – clear business set up process.
• Report activities, quotes, sales calls and other information through CRM Perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.

Now, here is what we need from you!

• Knowledge and experience of business development in the Logistics Industry at large.
• Knowledge and experience of all modes of transportation within South Africa and neighboring countries is advantageous.
• New Business Development, Account Management, Selling, Cross-Selling, Persuasion, Customer Value Proposition, Value Added Services, Sales Proposals, Contract Negotiation, Sales Forecasting, Revenue Growth, Change Management, CRM, Entrepreneurship, Marketing, Sales Channels, Salesforce, DPDHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling.
• 5 - 8 years within the transport, logistics or freight forwarding industry (or similar service industry).
• Experience in business development in the industry with a proven record essential
• Education Qualification - University Degree