Shift Scheduler at AFMS Group

Job Summary 

Ensure that all station staff carry out and perform their duties strictly in accordance with the contract’s Quality Management System encompassing

Key Accountabilities/ Principal Responsibilities

• The Company Rules
• Customer Relations
• Cash Management Procedures
• Passenger Management Procedures
• Security Procedures
• Cleaning Procedures
• Health and Safety Procedures

PRIMARY DUTIES
Shift Schedule and Resource Attendance

• Co-ordinate shift schedule via Prof1T on a monthly basis
• Distribution of staff schedules to individual resources
• Monitor resource attendance by shift and coordinate relievers
• Monitor and review biometrics system and shift schedule for staff discrepancies
• Continuous coordination of shift schedule when required i.e. training, events, absenteeism and any form of leave
• Monthly Man-hours Report

Timesheet Coordination

• Reconciliation of timesheets with biometrics on Prof1T
• Coordinate any discrepancies

Staff Transport Logistics

• Distribution of staff schedules to various transport service providers for staff transport

Logistical Opening of Stations

• Opening of all stations as from 03:00
• Transport staff from base station to ensure all station service are in place with start of service, if required.

SECONDARY DUTIES

• Multi skilled to provide WIC services
• Multi skilled to provide cashier services
• Multi skilled to provide Call Centre services
• Direct station and communication system faults to maintenance 
• department/Call Centre
• It should be noted that for operational reasons, it may be necessary for you to perform tasks other than those described herein from time to time. Prescribed procedures may be amended by management as and when required.

Key Skills and Experience

• Grade 12
• Min 2-year Office Administration experience
• Min 2-year experience in the operations of Bus Rapid Transport Systems 
• Good knowledge of MSOffice
• Valid driver’s license (Code 8)
• Willingness to work additional shifts as and when required

People and Management Skill

• Strong administration skills
• Ability to coordinate various projects simultaneously
• Good communication skills and ability to communicate across all levels with all stakeholders
• Ability to conduct investigations
• Pro-active and time management skills
• Self-motivated and ability to work independently, taking ownership of tasks 
• Adhere to deadlines and targets
• Analytical and quick-thinking

Key Result Areas

• Ensure accuracy when capturing information as it affects staff remuneration
• Co-ordination of staff transport logistics to ensure staff collections and determine cost saving methods