Current Vacancies at AFMS Group

Job Summary 

• To apply insight and understanding to the general operational areas within the business. Manage operational and financial performance and to contribute to building the client base and portfolio.
• Ensure strategic client retention solutions and integrate these with the sales, business development, service excellence and people management processes.
• To ensure a culture that focuses on business development, relationship building, client retention and service excellence.

Manage Contracts

•  Ensure contracts are profitable
•  Managed overall P&L of portfolio of contracts
•  Manage Revenue, billings and AR on projects
•  Ensure legal and contractual requirements are met
•  Ensure all contracts have signed valid contracts in place
•  Ensure contractual communication is in place via the Key Account Managers
•  Ensure PER reports are produced timeously and presented to Board of directors
•  Ensure service levels are met and any non-conformances addressed
•  Ensure Client Satisfaction and Service Excellence
•  Ensure Client Audits are produced and Client Feedback is effective
•  Manage Key Account Managers and responsible contract persons to effect service delivery
•  Ensure all contract risk is managed
•  Ensure Contract growth and increased roll over work
•  Manage overall OHSE of contracts in portfolio
•  Communicate and ensure that the business strategy is executed via the Key Account Managers

Grow Clients and new Business/Contracts

•  Grow Client portfolio and new generate new Business / Contracts
•  Ensure Growth and/or increased profitability on existing Contracts
•  Manage efforts and leads linked to achieving the Marketing Plan
•  Produce and lead Tenders and Bids
•  Register with relevant institutions and play an active role in lobbying
•  Presentations to potential Clients

 Provide oversight and guidance to Key Account Managers during tender/bid compilation
Develop certain Marketing material

•  Facilitate and contribute to the development of the company Web Site and stationery
•  Contribute to the development of Marketing material
•  Develop Standard and Contract specific Marketing presentation material
•  Contribute to developing the Marketing Plan

 Implement and maintain Quality standards

•  Ensure the Quality and/or ISO system is set up and implemented
•  Maintain Quality standards and/or ISO accreditation
•  Set Quality standards
•  Facilitate the drafting, maintaining and implementation of a Quality policy

 Staff Management

•  Manage staff complement and staff deployment
•  Manage the Labour relations input and output requirements from an operational perspective
•  Ensure Risk is managed and Grievance procedures are strictly adhered to
•  Manage and implement training plan and the training budget
•  Ensure recovery of training cost from SETA
•  Ensure training requirements are met
•  Ensure HR functions are executed properly and timeously
•  Manage recruitment and deployment procedures of staff
•  Manage salary increases and bonus payouts
•  Manage staff development training and team building
• Manage Various Operations Functions

Health and Safety

•  Manage and drive OHSE compliance across all FM Solutions Sites nationally and through adherence to structures and processes in place for staff and contractors.
•  Ensure the OHSE staff support the Site Managers and the Leadership in ensuring injury and incident free operations at all FM Solutions sites.
• Manage Policies and Procedures
•  Facilitate the generation, implementation and maintenance of the staff manual
•  Facilitate and implement Policy and Procedure
•  Implement, amend, enforce and maintain Policies and Procedures, and ensure relevant HR Policies, Labour Relations Policy, Employment Equity and Code of Conduct is upheld
•  Ensure that the Companies Health and Safety policy is enforced and adhered to

Key Skills and Experience 

•  Grade 12
•  Must have a Engineering Qualification in Electrical or Mechanical. Min 5 year expertise at senior management level in leading large teams of professionals and staff
•  Good knowledge of soft and Technical skills in a Property and Facilities Management environment
•  Good understanding of legislation and legal requirements of corporate operations
•  General business acumen, and good understanding of corporate governance requirements and applications
•  Profit driven
•  Sound knowledge of generating, maintaining, and managing contracts and SLA’s
•  Experience in drafting business plans and marketing plans
•  Good financial experience in generating budgets, financials and income statements
•  Experienced in generating KPI’s and delivering on them
•  Good understanding of Corporate structuring, grading and staff deployment skills
•  Understanding of Employment Equity and Labour Relations
•  Understanding of financial accounting and billing systems and structures
•  Understanding of IT and operational IT requirements
•  Must have practical experience in the above qualification
•  Must have managed Contracts e,g GCC , NEC, JBCC not only SLA.
•  Must have experience in Bids and Tenders.

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Job Summary 

Ensure that all station staff carry out and perform their duties strictly in accordance with the contract’s Quality Management System encompassing

Key Accountabilities/ Principal Responsibilities

• The Company Rules
• Customer Relations
• Cash Management Procedures
• Passenger Management Procedures
• Security Procedures
• Cleaning Procedures
• Health and Safety Procedures

PRIMARY DUTIES
Shift Schedule and Resource Attendance

• Co-ordinate shift schedule via Prof1T on a monthly basis
• Distribution of staff schedules to individual resources
• Monitor resource attendance by shift and coordinate relievers
• Monitor and review biometrics system and shift schedule for staff discrepancies
• Continuous coordination of shift schedule when required i.e. training, events, absenteeism and any form of leave
• Monthly Man-hours Report

Timesheet Coordination

• Reconciliation of timesheets with biometrics on Prof1T
• Coordinate any discrepancies

Staff Transport Logistics

• Distribution of staff schedules to various transport service providers for staff transport

Logistical Opening of Stations

• Opening of all stations as from 03:00
• Transport staff from base station to ensure all station service are in place with start of service, if required.

SECONDARY DUTIES

• Multi skilled to provide WIC services
• Multi skilled to provide cashier services
• Multi skilled to provide Call Centre services
• Direct station and communication system faults to maintenance 
• department/Call Centre
• It should be noted that for operational reasons, it may be necessary for you to perform tasks other than those described herein from time to time. Prescribed procedures may be amended by management as and when required.

Key Skills and Experience

• Grade 12
• Min 2-year Office Administration experience
• Min 2-year experience in the operations of Bus Rapid Transport Systems 
• Good knowledge of MSOffice
• Valid driver’s license (Code 8)
• Willingness to work additional shifts as and when required

People and Management Skill

• Strong administration skills
• Ability to coordinate various projects simultaneously
• Good communication skills and ability to communicate across all levels with all stakeholders
• Ability to conduct investigations
• Pro-active and time management skills
• Self-motivated and ability to work independently, taking ownership of tasks 
• Adhere to deadlines and targets
• Analytical and quick-thinking

Key Result Areas

• Ensure accuracy when capturing information as it affects staff remuneration
• Co-ordination of staff transport logistics to ensure staff collections and determine cost saving methods