Shopping Centre Manager (Retail Mall) at Talented Recruitment Specialists

Job Description / Responsibilities

• Ensure investment growth and maximum income of the Centre through effective Centre management and asset control.
• Ensure that all buildings, grounds, and equipment are well maintained and in optimal working condition.
• Develop and implement departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
• Ensure that services purchased are of acceptable quality at the least possible cost.
• Keep Senior Management well informed of area activities and significant problems.

Key Functions and Duties

• Keep abreast of market activities in respect of tenant movement, new developments, major vacancies, and other landlord’s strategies.
• Maintain a hands-on control of projects in hand.
• Analyse monthly income /expenses.
• Monitor turnover rentals.
• Monitor all municipal recoveries (and general recoveries) on a monthly basis and ensure recovery of operational and utility costs in accordance with Lease terms.
• Undertake monthly interaction meetings with Debtors, Debtors Manager and Leasing to ensure appropriate action taken and recommend legal action where necessary.
• Deal with correspondence / interaction with tenants as required.
• Tenant liaison and public relations.
• Arrange and control/manage Centre promotions.
• Regularly assess tenants’ turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties.
• Monitor and compile foot traffic reports.
• Ensure cost effectiveness and performance of contractors.
• Network with tenants, public, external organizations.
• Control cleaning, consumables, electrical and general maintenance.
• Motivate and assist tenants to improve their services.
• Assume responsibility for the effective repairs and maintenance of the Centre.
• Motivation of refurbishments and/or major repairs as appropriate.
• Attend site meetings with contractors in respect of maintenance/expansion of projects.
• Inspection / enforcement of tenant responsibilities during and on termination of lease terms.
• Assume responsibility for the security of all the Centre facilities. Conduct scheduled inspections of security systems and implement improvements as necessary.
• Establishment and maintenance of an emergency preparedness programme.
• Assume responsibility for ensuring professional business relations with tenants, suppliers, contractors, and trade professionals.

Required Experience / Skills / Abilities

• 5 years relevant experience, with at least 2 years of supervisory experience.
• Excellent leadership abilities.
• Ability to organise, coordinate, and direct team activities.
• Ability to use all related maintenance equipment and computer applications.
• Strong problem-solving skills.
• Strong communications skills.