Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Short Term Insurance Claims Manager incumbent must have 5 years call centre management experience within Short Term Insurance Personalized Lines to manage a team of team managers and claims consultants (30 plus).
People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
Stakeholder Management: Actively engage internal and external stakeholders to ensure customer satisfaction
Business Performance: Ensure own and team performance against business, efficiency and continuous improvement targets, as well as customer outcomes
Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards
Administration: Effectively fulfil all required administrative duties, including tracking and reporting.
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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