Short-Term Insurance Consultants at Quest Staffing Solutions

Duties & Responsibilities

• his role is focused on, but not limited to; servicing broker requests, including enquiries.
• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy specific enquiries; 
• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
•  Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
• Undertaking to adjust premiums in line with new asset values;
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements;
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
• Assisting in implementing solutions for improvement; and
• Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
• MUST have a CLEAR Credit and Criminal record 

Desired Experience & Qualification

• Matric / Grade 12
• NQF4 (insurance related qualification)
• MUST have experience dealing with Short-Term insurance 
• Commercial Insurance experience
• RE5 would be an advantage
• MUST have a CLEAR Credit and Criminal record