Showroom Consultant at Profile Personnel

Job Description

• A leading luxury interiors business is looking for a passionate, professional and customer-focused Showroom Consultant to join its Cape Town showroom.
• This is an exciting opportunity for someone who has a genuine passion for interior design, fabrics, wallpaper and beautiful spaces.
• The successful candidate will be responsible for creating an exceptional showroom experience, providing knowledgeable product advice and assisting customers with selecting fabrics and wallpaper for their individual projects.
• This is a customer-facing sales role that combines interior design knowledge, sales, relationship building, customer service and showroom operations.

Key Responsibilities

• Maintain the showroom to a consistently high visual and operational standard.
• Welcome customers and provide a warm, professional and knowledgeable service.
• Understand customer requirements and provide suitable product and design advice.
• Assist customers with selecting fabrics and wallpaper for their projects.
• Confidently present and sell products and design concepts.
• Build and maintain strong customer relationships.
• Follow up with customers and provide excellent after-sales service.
• Assist with customer queries, product information and quotations.
• Maintain fabric cuttings, sample hangers, books and showroom materials.
• Ensure products, displays and samples are presented to a high standard.
• Coordinate customer deliveries and assist with the efficient processing of orders and samples.
• Support internal and field sales consultants where required.
• Follow sales opportunities through to completion.
• Keep up to date with product ranges, new collections and industry trends.
• Contribute towards showroom sales targets and business objectives.
• Identify opportunities to improve the customer experience and showroom operation.

What We're Looking For

We are looking for someone who is:

• Passionate about interiors, fabrics, wallpaper and design.
• Professional, polished and exceptionally well presented.
• Well-spoken and confident when dealing with customers.
• Naturally sales-focused while maintaining excellent customer service.
• Creative, with a strong eye for colour, texture and design.
• Confident presenting products and explaining design concepts.
• Excellent at building and maintaining customer relationships.
• Organised and able to manage multiple priorities.
• Proactive, energetic and willing to take initiative.
• Assertive, driven and ambitious.
• Decisive, resilient and able to remain calm under pressure.
• A strong communicator and team player.

Requirements

• National Senior Certificate is required.
• Certificate or Diploma in Interior Decorating, Interior Design or a related field is required.
• Minimum 2 years' sales experience in a retail environment.
• Previous exposure to an interior decorating or design environment is required.
• Experience in interiors, décor, furniture, fabrics or a related industry would be advantageous.
• Experience coordinating showroom, shop or retail operations would be beneficial.
• Strong product knowledge and a genuine interest in the interiors industry.
• Excellent written and verbal communication skills.
• Good telephone etiquette and customer service skills.
• Strong sales, negotiation and relationship-building abilities.
• Good organisational and time-management skills.
• Good attention to detail.
• Own reliable transport is required.