Site Contract Manager - Rustenburg at Metso Outotec

JOB STATEMENT

Build and maintain active long-term relationship with key decision makers at customer site level and continuously promote Metso’s value adding offering. Create a healthy business with high customer satisfaction.

JOB DUTIES AND RESPONSIBILITIES

• Responsible for managing daily delivery of O&RCM (Operation & Reliability Centred Maintenance) on site
• Project upgrades and modernizations
• Responsible for the Health & Safety Culture on O&RCM
• Responsible for delivery according to the scope of contract and any deviations from the agreement
• Responsible to ensure process compliance of site O&RCM
• Responsible for all communications i.e. performance reviews, daily, weekly and monthly reporting as well as escalation of issues
• Give input to sales opportunities from a perspective of delivery and capacity management including up-sales and renewals of existing agreements
• Managing the O&M service and operational team
• Managing the supplier/contractor SLA (Service Level Agreement)
• Managing the site stakeholder relationship including the customer, suppliers and service providers

Requirements & Competences

• Safety mindset
• Experience from delivering large service agreements and site or production management
• Basics in financials and financial controlling
• Good people management skills
• Project management skills understanding Metso technologies and service offerings and processes
• Basics with logistics and site supply
• Position require appointee to be based and operational on site

Performance Metrics:

Financial

• Cost control, budget compliance and formulation

Operational

• O&M assist availability and utilization analysis.
• Safety Key Performance Indicators
• Conducting customer & employee satisfaction survey’s
• Utilization rate
• Operational key performance areas
• Agreement specific key performance indicators
• Coordinate and manage root cause analysis

Collaboration & Stakeholders

• Co-operating with all functions in Africa market area in customer relations
• Co-operating with business units, business lines and product lines
• Sales and site account managers
• Unions, officials and associations

QUALIFICATIONS AND EXPERIENCE

• Matric (Grade 12)
• Process or technical qualification (preferred) 
• Supply Chain Management experience in the areas of Logistics and Procurement
• Collaboration with Logistic Service Providers
• Leading a team of operational and maintenance teams
• Relevant industry knowledge including international business relations.
• Maintenance planning and scheduling
• Planning and organising risk management

SKILLS AND ABILITIES

• Project management skills in global and multi-cultural environment
• Strong analytical skills and ability to travel frequently
• Highly motivated individual with the ability to work under stress and meet the deadlines
• Must be capable of effectively and accurately working on several projects at one time, and (organizing, prioritizing tasks and working in a fast-paced environment
• Strong communication, co-operation, interpersonal and presentation skills,
• Experience in ERP systems (preferably SAP)
• Strong management and communication skills, team building skills, drive and performance orientation