Site Manager at Maersk Line

KEY RESPONSIBILITIES:

Ensure site safety and compliance

• Take responsibility for site safety as appointed 16.2 of the site
• Maintain and improve safety culture, procedures, and KPIs; lead risk assessments, toolbox talks, incident investigations, and corrective actions.
• Ensure compliance with local legislation, client requirements, and company policies.

Lead the frontline team

• Recruit, coach, develop, and retain supervisors and warehouse operatives; set clear performance expectations and deliver regular feedback.
• Build a high‑performing, accountable team through training, shift planning, and workforce optimisation.

​​​​​​​Deliver operational excellence

• Oversee inbound, outbound, putaway, picking, replenishment, returns, and inventory control to meet contractual Service Level Agreements.
• Implement and sustain continuous improvement initiatives, Lean practices, and productivity programs.
• Ensure accurate inventory, timely cycle counts, and root cause resolution for variances.

​​​​​​​Own site financial performance

• Take full responsibility for the site P&L, cost control, budget preparation, and margin improvement.
• Monitor labour, transport, and overhead costs; propose and implement cost saving measures without compromising service quality.

​​​​​​​Customer engagement and contract delivery

• Serve as primary onsite contact for assigned clients; manage expectations, performance reviews, and contract compliance.
• Proactively resolve issues, lead client onboarding and change requests, and identify opportunities to grow business.

​​​​​​​Systems and reporting

• Ensure effective use of Warehouse Management Systems and operational technology; drive accurate data capture and timely reporting.
• Produce and present weekly/monthly performance reports, highlighting trends, risks, and improvement actions.

​​​​​​​Key Performance Indicators

• Safety: LTIFR, near miss reporting, corrective action closure rate
• Service: On‑time in‑full, order accuracy, dock-to-stock lead times
• Financial: Site EBITDA, labour cost per order, storage yield
• Operational: Inventory accuracy, productivity per FTE, shrinkage rate
• Customer: Client satisfaction / NPS, SLA compliance, retention metrics

WHO WE ARE LOOKING FOR

Someone with:

• Minimum 5 years in a supervisory or management role in warehouse operations within 3PL or contract logistics.
• Demonstrable P&L experience preferred.
• Strong experience with multi‑client environments and WMS implementations.
• Matric (Grade 12) required; tertiary qualification in Logistics, Supply Chain, or Business Management preferred.

​​​​​​​Skills and Competencies

• Leadership: proven ability to build and motivate frontline teams and develop supervisors.
• Commercial and financial acumen: ownership of budgeting, cost control, and profitability.
• Operational excellence: strong process orientation, problem solving, and continuous improvement mindset.
• Customer focus: effective communication, stakeholder management, and conflict resolution.
• Technology literate: WMS, Excel, reporting tools.
• Resilience and adaptability: thrive in fast‑paced, multi‑client environments.