Site Reliability Engineer at Nedbank

Job Purpose

• To serve as an IT professional specialising in Site Reliability Engineering (SRE) at Nedbank, contributing to the strategic capability of the organisation as part of a dynamic team. The role is focused on advancing SRE discipline and working with other domains to influence the adoption. It is a strategic, consultancy-based role that involves enabling and contributing to solutions aligned with the principles of reliability, availability, and resilience, while also promoting frequent and efficient delivery from development teams.

Job Responsibilities

• Collaborating with stakeholders, engineers, and operational SMEs to ensure all relevant parties are up to date with what is top of mind within the reliability service offerings 
• Evolve production services based on customer needs and technology to ensure we remain competitive in the financial services industry/market.
• Influence squads during service or platform design to prevent system failures and improve performance.  
• Engage with leadership and teams to adopt SRE practices with a core focus to contribute towards incident management and advocate for blameless postmortems.
• Engage and influence all teams involved in the software development life cycle with regards to observability, high availability utilising new or existing technology and improve disaster recovery plans.
• Implement automated-based solutions to achieve high availability, efficiency, reduce cost and performance to systems.
• Coach teams on best practices within the organisation via internal forums to position SRE fundamental knowledge and promote enterprise-wide knowledge sharing  
• Assist with creating and maintaining system health and performance metrics reflecting real-time data, enabling proactive resolution, and faster troubleshooting.
• Collaborate and partner with DevOps engineer/coach to ensure efficient continuous integration/continuous deployment pipelines and resolve any failures or improve the flow.
• Take charge of technical leadership, engage with teams to identify best solutions, and mentor Junior Site Reliability Engineers to resolve technical challenges. 
• Assist in defining and implementing metrics such as SLI's and SLO's to gain insight of user experience and performance of application.
• Define and deliver technical standards in partnership with all disciplines of software engineering for adoption of site reliability engineering. 
• Participate and closely work with relevant COE's to improve release of new features to facilitate time to market. 
• Build and maintain strategic relationships with the business units and vendors to be in sync on current ways of work and business decisions that are being embraced.
• Conduct maturity assessments within teams to measure SRE level of adoption and use results to outline a plan to assist teams how to get to the next level of maturity. 
• Utilise application monitoring tools to generate report for informed decision making and driving visibility of Site Reliability Engineering. 
• Adhere and comply with Nedbank group information management, data integrity and security policies and best practices to protect client data.
• Manage concurrent objectives, projects, groups, activities and time allocation based on prioritisation for effective delivery.
• Stay abreast of the most recent industry trends and practices and implement learnings back into the business to ensure alignment across industry.
• Responsible for the success of the team and projects by taking ownership of issues and ensuring their resolution.
• Articulate technical concepts to diverse audiences through proficient written and verbal communication to ease the understanding of the SRE discipline. 
• Contribute to the successful implementation of the business strategy in an innovative high passed environment.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• B-Tech Computer systems, BSc - Info Sys/Computer System or Related qualification

Preferred Certifications

• Associate or professional (Amazon Web Services/Azure Solutions), ITIL, DevOps

Minimum Experience Level

• Min 8 years IT Experience with 5 years in relevant technologies or domains
• Business Drivers
• Technical Expert
• Analyst 
• Consultant
• Problem solver

Technical / Professional Knowledge

• Microservices and containerization (K8s or Docker)
• Troubleshooting and root cause analysis
• Site Reliability Engineering Best practices
• DevOps framework
• Relevant programming/scripting languages
• Infrastructure and application monitoring 
• Incident management and post incident analysis

Behavioural Competencies

• Tech Savvy
• Decision Making 
• Building Networks
• Influencing 
• Communication
• Trouble shooter
• Emotional intelligence Essentials