Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To serve as an IT professional specialising in Site Reliability Engineering (SRE) at Nedbank, contributing to the strategic capability of the organisation as part of a dynamic team. The role is focused on advancing SRE discipline and working with other domains to influence the adoption. It is a strategic, consultancy-based role that involves enabling and contributing to solutions aligned with the principles of reliability, availability, and resilience, while also promoting frequent and efficient delivery from development teams.
Job Responsibilities
- Collaborating with stakeholders, engineers, and operational SMEs to ensure all relevant parties are up to date with what is top of mind within the reliability service offerings
- Evolve production services based on customer needs and technology to ensure we remain competitive in the financial services industry/market.
- Influence squads during service or platform design to prevent system failures and improve performance.
- Engage with leadership and teams to adopt SRE practices with a core focus to contribute towards incident management and advocate for blameless postmortems.
- Engage and influence all teams involved in the software development life cycle with regards to observability, high availability utilising new or existing technology and improve disaster recovery plans.
- Implement automated-based solutions to achieve high availability, efficiency, reduce cost and performance to systems.
- Coach teams on best practices within the organisation via internal forums to position SRE fundamental knowledge and promote enterprise-wide knowledge sharing
- Assist with creating and maintaining system health and performance metrics reflecting real-time data, enabling proactive resolution, and faster troubleshooting.
- Collaborate and partner with DevOps engineer/coach to ensure efficient continuous integration/continuous deployment pipelines and resolve any failures or improve the flow.
- Take charge of technical leadership, engage with teams to identify best solutions, and mentor Junior Site Reliability Engineers to resolve technical challenges.
- Assist in defining and implementing metrics such as SLI's and SLO's to gain insight of user experience and performance of application.
- Define and deliver technical standards in partnership with all disciplines of software engineering for adoption of site reliability engineering.
- Participate and closely work with relevant COE's to improve release of new features to facilitate time to market.
- Build and maintain strategic relationships with the business units and vendors to be in sync on current ways of work and business decisions that are being embraced.
- Conduct maturity assessments within teams to measure SRE level of adoption and use results to outline a plan to assist teams how to get to the next level of maturity.
- Utilise application monitoring tools to generate report for informed decision making and driving visibility of Site Reliability Engineering.
- Adhere and comply with Nedbank group information management, data integrity and security policies and best practices to protect client data.
- Manage concurrent objectives, projects, groups, activities and time allocation based on prioritisation for effective delivery.
- Stay abreast of the most recent industry trends and practices and implement learnings back into the business to ensure alignment across industry.
- Responsible for the success of the team and projects by taking ownership of issues and ensuring their resolution.
- Articulate technical concepts to diverse audiences through proficient written and verbal communication to ease the understanding of the SRE discipline.
- Contribute to the successful implementation of the business strategy in an innovative high passed environment.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- B-Tech Computer systems, BSc - Info Sys/Computer System or Related qualification
Preferred Certifications
- Associate or professional (Amazon Web Services/Azure Solutions), ITIL, DevOps
Minimum Experience Level
- Min 8 years IT Experience with 5 years in relevant technologies or domains
- Business Drivers
- Technical Expert
- Analyst
- Consultant
- Problem solver
Technical / Professional Knowledge
- Microservices and containerization (K8s or Docker)
- Troubleshooting and root cause analysis
- Site Reliability Engineering Best practices
- DevOps framework
- Relevant programming/scripting languages
- Infrastructure and application monitoring
- Incident management and post incident analysis
Behavioural Competencies
- Tech Savvy
- Decision Making
- Building Networks
- Influencing
- Communication
- Trouble shooter
- Emotional intelligence Essentials
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Job Purpose
- Apply deep domain-specific expertise in machine learning, data mining, and information retrieval to architect and build highly specialized and advanced analytic engines and services, pushing the boundaries of knowledge in the field and providing expert guidance to the enterprise.
Job Responsibilities
- Specialised in the development of best-in-class statistical models and algorithms, leveraging years of experience and expertise.
- Conduct advanced statistical analysis to uncover deep insights and patterns in complex datasets.
- Provide actionable insights and strategic advice to stakeholders, drawing from an extensive background in the field of AI/ML.
- Create significant value by harnessing the potential of enterprise-wide data and translating it into valuable business solutions.
- Apply comprehensive financial services domain knowledge to analyse datasets and develop statistical models and algorithms that cater to specific financial services use cases.
- Spearheaded the integration of AI/ML solutions into existing banking systems, optimizing processes, and driving operational efficiency while adhering to industry standards.
- Experienced in deploying or contributed to deployment of multiple end to end data science solutions that has yielded significant value in the organisation at an enterprise level.
- Implement cutting-edge AI and ML solutions, establishing robust system operations and maintenance structures under the purview of senior leadership.
- Play a key role in shaping the organization's AI/ML strategy, aligning it with current and future needs.
- Lead the transformation of data science prototypes into scalable machine learning solutions ready for production deployment.
- Design dynamic ML models and systems that possess the capability to adapt and retrain as necessary, guided by years of hands-on experience.
- Periodically assess the performance of ML systems, ensuring alignment with corporate and IT strategies.
- Demonstrate an end-to-end understanding of applications and machine learning algorithms, showcasing expertise at every step.
- Pioneering the use of machine learning algorithms and libraries, setting the standard for the enterprise.
- Oversee the software engineering and design aspects of projects, providing comprehensive end-to-end solutions.
- Extensive expertise in programming toolsets (such as Python, R, etc) for data preprocessing, advanced statistical analysis, machine learning, and developing complex data pipelines is required
- Produce end-to-end designs encompassing infrastructure, security, networks, and more, collaborating with other engineering leads to ensure a comprehensive data science solution.
- Effectively communicate complex processes to non-programming experts, utilizing years of experience to simplify understanding.
- Continuously research and implement best practices to enhance existing machine learning solutions, utilizing extensive domain knowledge.
- Design customized analytics approaches for diverse problem types, capitalizing on years of experience to drive innovation.
- Utilize a deep understanding of computer science fundamentals, including data structures, algorithms, computability, complexity, and computer architecture.
- Proven track record of successfully applying big data frameworks, such as Apache Spark, to solve complex business challenges.
- Stay at the forefront of the latest tools and techniques, keeping knowledge up-to-date through continuous learning.
- Evaluate variations in data distribution that impact model performance, leveraging seasoned judgment.
- Apply advanced analytical techniques, such as machine learning (ML) and artificial intelligence (AI), to derive substantial business value.
- Extensive expertise in cloud computing and a proven track record of successfully deploying large-scale data science solutions on cloud platforms, demonstrating the ability to architect and optimize cloud-based data pipelines and machine learning models
- Collaborate with industry leaders, conduct experiments, and research best practices to provide thought leadership in the field.
- Develop and prioritize ML roadmaps, drawing from a wealth of experience to chart the course for success.
- Foster personal growth and optimize performance by mentoring and sharing knowledge with team members and stakeholders during formal and informal interactions.
- Embrace agile thinking to identify opportunities for improving business processes, models, and systems, leveraging extensive expertise to make informed decisions.
- Support the achievement of the business strategy, objectives, and values, playing a pivotal role in driving the organization's success.
- Contribute to the establishment of the Nedbank culture and participate in corporate responsibility initiatives to align with business strategy.
People Specification
- Advanced Machine Learning and AI Expertise: Demonstrated ability to develop, implement, and optimize complex machine learning models and AI algorithms.
- Strong Programming Skills: Proficiency in multiple programming languages such as Python, R, and SQL, with a deep understanding of data structures and algorithms.
- Experience with Big Data Technologies: Hands-on experience with big data tools Spark, or similar.
- Experience with Model Deployment: Proven experience in deploying machine learning models into production environments using tools like Docker, Kubernetes, or cloud services (AWS, Azure, GCP).
- Proficiency in MLOps: Knowledge of MLOps practices to streamline the deployment, monitoring, and maintenance of machine learning models.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Required Qualification/s & Certification/s:
- A Master's or Ph.D. in Data Science, Computer Science, Statistics, or a related field.
- Certifications in Machine Learning, Data Analytics, or Big data Technologies are highly desirable.
Minimum Experience Level
- MS/PhD in STEM or related technical discipline
- At least 10+ combined experience in data science or ML engineering role
- Expert knowledge of machine learning, statistics, optimization, ML Engineering or related field
- Experience with R, Python, Matlab is required, programming in C, C++, Java
- Experience working with large data sets, simulation/ optimization, and distributed computing tools (Map/Reduce, Hadoop, Hive, Spark, Gurobi, Arena, etc.)
- Excellent written and verbal communication skills along with strong desire to work in cross functional teams
- Attitude to thrive in a fun, fast-paced start-up like environment
Technical / Professional Knowledge
- Data Mining
- Data Tools
- Data analysis
- Statistical Analysis
- data/ data structures
- Presentation Skills
- Problem solving skills
- Research and analytics
- Supervised Learning
- Big Data Technologies
- Strategic Thinking
- Unsupervised Learning
- NLP
- Deep Learning
- Re-inforcement Learning
- Feature Engineering/Selection
- programming
- Model Deployment/Monitoring
- Model Scaling
- Data Integration/Pipelines
- Data Modelling
- Data Visualisation
- Domain Knowledge
- Innovation at Enterprise Level
- AI Ethics and Fairness
- HyperParameter Tuning
Behavioural Competencies
- Influencing
- Coaching
- Facilitating Change
- Global Perspective
- Innovation
- Quality Orientation
- Customer Focus
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Job Description:
- As a File Transfer Engineer Expert, you will be responsible for managing and optimizing our file transfer systems. You will play a crucial role in ensuring secure, efficient, and reliable file transfers across our organization. Your role will comprise of guiding and driving operational and strategic initiatives.
Job Responsibilities
- System Configuration and Management: Set up and configure file transfer systems, including SFTP, FTPS, and MFT solutions. Ensure smooth operations and maintenance of these systems.
- Automation and Scripting: Develop and maintain automation scripts to streamline file transfer processes.
- Security and Compliance: Implement encryption protocols and adhere to security standards to ensure secure file transfers. Maintain compliance with regulatory requirements and company policies.
- Troubleshooting and Support: Diagnose and resolve issues related to file transfers, including connectivity and protocol errors. Provide 24/7 support for critical file transfer operations.
- Collaboration and Communication: Work closely with network, firewall, and system administrators to establish and troubleshoot connectivity. Collaborate with business units to understand their file transfer needs and provide tailored solutions.
- Documentation and Training: Document processes, configurations, and troubleshooting steps. Mentor and train junior team members on best practices and new technologies.
- Project Management: Lead or participate in projects to implement new file transfer solutions or upgrade existing systems. Coordinate with stakeholders to ensure project objectives are met on time and within budget.
Leadership Skills:
- Strategic Thinking: Develop a clear vision for the file transfer infrastructure and create strategic plans to achieve long-term goals.
- Communication: Effectively communicate technical concepts to non-technical stakeholders and listen to team members' ideas and concerns.
- Team Management: Guide and mentor junior engineers, assign tasks based on strengths, and ensure effective distribution of responsibilities.
- Decision-Making: Make data-driven decisions and act decisively in critical situations.
- Adaptability: Adapt to changing technologies and business requirements and stay calm under pressure.
- Conflict Resolution: Address conflicts constructively and foster a positive work environment.
- Project Management: Plan and manage projects effectively, allocate resources efficiently, and ensure timely completion.
- Innovation: Encourage creativity and promote continuous improvement within the team.
Qualifications:
- Proven experience in managing file transfer systems and protocols.
- Strong scripting skills in Bash, Perl, Python, or similar languages.
- In-depth knowledge of security standards and encryption protocols.
- Excellent troubleshooting and problem-solving skills.
- Strong leadership and project management abilities.
- Effective communication and collaboration skills.
Technical / Professional Knowledge
- Banking knowledge
- Business Acumen
- Business writing
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Risk management process and frameworks
- Cluster Specific Operational Knowledge
- Mentoring
- Information Technology concepts
- System Development Life cycle(SDLC)
- Role relevant related technologies
- Service orientated Architecture (SOA)
- IT Solutions Architecture
- IT Infrastructure Architecture
- Knowledge across multiple technologies
- IT Risk and security principes
- Usability and GUI techniques
- Multiple operating system
- Systems Analysis and design
Behavioural Competencies
- Earning Trust
- Communication
- Collaborating
- Decision Making
- Initiating Action
- Innovation
- Work Standards
- Technical/Professional Knowledge and Skills
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Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
go to method of application »
Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Minimum Experience Level
- 2 - 3 years Retail/Banking Client Service, Sales, Relationship experience
- 2 - 3 years in a Customer Service / Client facing role
Requirements
- Matric / Grade 12 / National Senior Certificate
- Business Relevant Certificate or Diploma or Institute of Banking would be an advantage
- 120 FAIS Credits
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
go to method of application »
Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Minimum Experience Level
- 2 - 3 years Retail/Banking Client Service, Sales, Relationship experience
- 2 - 3 years in a Customer Service / Client facing role
Requirements
- Matric / Grade 12 / National Senior Certificate
- Business Relevant Certificate or Diploma or Institute of Banking would be an advantage
- 120 FAIS Credits
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
go to method of application »
Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Minimum Experience Level
- 2 - 3 years Retail/Banking Client Service, Sales, Relationship experience
- 2 - 3 years in a Customer Service / Client facing role
Requirements
- Matric / Grade 12 / National Senior Certificate
- Business Relevant Certificate or Diploma or Institute of Banking would be an advantage
- 120 FAIS Credits
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
go to method of application »
Job Purpose
- The Technical SME (Domain Expert) will be responsible for the implementation of decision solutions, primarily using Blaze Advisor/Decision Modeler. The domain expert forms part of a team that will manage multiple implementations from project inception to the point the of going live. Close interaction and collaboration with our dependency partners are key to ensuring success for both our clients and BRM
Job Responsibilities
- Experience in any object oriented development language
- Experience in Rules engine-based applications on Java platforms
- Experience in a support environment
- Experience in exposing BRE rules to JAVA Web Services
- Installation and configuration of Blaze Advisor
- Create and maintain documentation of work delivered and knowledge artefacts which will be handy for BAU support of the projects implemented
- Facilitating discussions to obtain approval on designs based on documented requirements from all stakeholders
- Design and implementation of Blaze Advisor rule repositories Blaze Advisor rule writing and testing
- Understanding and communicating both business and technical objectives/requirements from multiple perspectives including business view and internal development view
- Coordinating effort with offshore development team
- Building relationships with a broad spectrum of stakeholders from senior executives to support desk. Leveraging these relationships effectively to validate assumptions, acquire useful information, negotiate among competing objectives, resolve issues, manage change, agree to direction and achieve consensus.
- Delivering sanity-checks on existing Blaze Advisor rule repository implementations
- Configuring and implementing rule repository testing frameworks.Constantly seeking out and improving product and technical knowledge
Technical Knowledge
- Proficient in FICO Blaze Advisor version 7.x (5+ Years) (Must Have)
- Has Blaze Development experience (Must Have)
- Has exposure to Git (Must Have)
- Java / .Net / C# developer, bonus but not a requirement
- Has written automated tests and is familiar with Junit (Advantageous)
- Familiarity with Azure (Advantageous)
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Professional Qualifications/Honour’s Degree
Preferred Qualification
Preferred Certifications
- Certificate in relevant Technology or Domain
Minimum Experience Level
- Min 5 IT Experience with 3 years in relevant technology or domain
Technical / Professional Knowledge
- Asset management
- IT Assets management processes
- Data Warehousing
- Information Technology (IT) Architecture
Behavioural Competencies
- Decision Making
- Courage
- Stress Tolerance
- Quality Orientation
- Technical/Professional Knowledge and Skills
- Emotional Intelligence Essentials
- Resolving Conflict
Method of Application
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