Small Business Onboarding Specialist at Salt South Africa

• We’re seeking a customer-focused Onboarding Specialist to guide new clients through their first steps, ensuring they quickly gain value and confidence.
• This role blends customer success, onboarding, and consultative selling, making it ideal for someone who enjoys working with people and solving real business challenges.

What You’ll Be Doing
Customer Onboarding & Adoption

• Support new customers through their onboarding journey
• Run discovery sessions to understand business needs
• Deliver engaging product demonstrations and onboarding sessions
• Help customers set up key processes (billing, payments, reporting)
• Identify ways to improve adoption and remove friction early on
• Recommend additional solutions and integrations where relevant

Collaboration & Growth

• Work across sales, product, and marketing teams
• Capture and share customer feedback to improve processes
• Keep up to date with product enhancements and industry trends
• Contribute to continuous improvement of the customer journey

What Success Looks Like

• High onboarding completion and activation rates
• Strong customer satisfaction and early retention
• Increased product adoption and engagement

What You Bring

• Experience in onboarding, customer success, or client support
• Strong communication and presentation skills
• Ability to simplify complex concepts for non-technical users
• Highly organised with strong attention to detail
• SaaS or small business experience (preferred)