Snr Consultant Client Service at Absa Group Limited (Absa)

Job Summary

An exciting opportunity has become available within Payments TRI for a Senior Consultant Client Service. In this role you will provide an outstanding dedicated and relationship – based client experience to all Wholesale Banking Clients. You will also respond to customer enquiries and provide an in-depth solution based support. This role includes various aspects of voice and Face to Face advice, as well as a pro-active approach to supporting the client needs holistically.

Key Accountabilities

Job Description

• Provide superior customer service and support to all Wholesale Banking clients aligned to Coverage segments and portfolios in respect of rendering a consultative support role to their portfolio of clients.
• Efficiently deliver and ensure continuation of service by applying specialist knowledge for problem solving and advice for prevention and continuous improvement to ensure existing process, methods and systems integrity.
• Take a practical step-by-step approach to problem solving and improvement through the application of specialist knowledge and team activity.
• Remain alert and report real or potential risks identified from customer queries and assist with system testing.
• Be familiar with all risk management and compliance processes and procedures relating to Wholesale Products, Services and Solutions.
• Maintain and continuously look for opportunities to further develop skills and knowledge base

Education And Experience Required

• NQF Level 5/6 : Grade 12/Diploma and/or Degree
• Minimum 3 years General Banking experience
• Minimum 2 years in a Customer Service and Support role
• Understanding of the MT103,MT202,MT202COV,MT910, MT199 SWIFT messages and related SWIFT standards.
• Understating of EXCON BOP reporting for international payments(incoming cross boarder payments)
• Clear understanding of the service center support methodology
• Understanding of the retail and corporate payment model
• Contextualization of the digital and automation journey- Active participation in driving client migration from manual channels to self-service channels
• Flexibility in Identifying and driving rapid improvement initiatives to enhance client experience, business efficiency, cost savings and risk mitigating
• Exceptional Client Servicing Skills

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)