Snr Customer Representative; Sales Oncology at MSD

Responsibilities:

• This position will be required to adhere to all relevant requirements, policies, procedures and legal regulations pertaining to health, safety, environment and quality, as well as finance, human resources, and any other regulations as required by the company and relevant to the level of the role and responsibilities of the function.
• Responsible for the achievement of sales targets for our Company’s Oncology Portfolio in a defined region/geography within a country/market.
• Is accountable for accurate execution of territory sales targets planning and operational cross functional territory development plan within assigned territory.
• Able to identify and communicate with relevant customers including Key Opinion Leaders, Oncology decision-making authorities in the cancer institutions and other members of the appropriate Multi-Disciplinary Team (Nurses, Pharmacists, Pathologists, etc.) who are influential in the use of our Company’s oncology products.
• Works in close collaboration with line manager and members of cross functional team be responsible for creation, execution leading and coordinating the activities of other internal Company team members in the same territory (medical, MAx, CDx, policy, communications, etc.) to ensure that the impact of a cross-functional team approach is leveraged.
• Arranging appointments with doctors, pharmacists and oncologists medical teams.
• Be creative in creating access to relevant customers.
• Building and maintaining positive working relationships with medical staff and supporting administration staff e.g., receptionists, chemotherapy room sisters and pharmacists.
• Adhere to operational effectiveness requirements.
• Delivering presentations to doctors and other relevant medical personal within the specific target reach for this portfolio.
• Organizing continued medical education (CME) for doctors and other medical staff.
• Maintains an accurate and up to date picture of the competitive landscape and clinical perspectives within the cancer institutions in their territory.
• Managing budgets (for catering, outside speakers, conferences, hospitality, etc).
• To understand the dynamics of private and government sectors doctors/oncologists and institutions.
• To be able to respond timeously on business issues within a short timeframe.
• Territory analysis: Provide an accurate and reasonable territory potential picture as a basis for short- and long-term territory sales planning; should have a high-level reflex in terms of competition assessment and reporting.
• Maintains an excellent understanding of various processes within the cancer institutions in their territory – e.g., Multidisciplinary Team approaches, Hospital Treatment Protocols for Cancer, Ethics Committee processes, Pharmacy Policies, Formulary Inclusion process, etc.
• In collaboration with and supported by our Company’s Market Access and Logistics colleagues, make sure that there is sufficient inventory at the hospital pharmacy to meet demand of Oncologists / Patients for our Company’s Oncology Medicines (help prevent Out-of-Stocks at any point in time, in collaboration colleagues in Logistics / MAX colleagues, who are end-responsible for sustainable supply of our Company’s medicines to oncology institutions).
• Ensure high level of ethical standards of our Company’s Oncology business in place. 
• Senior Sales Representatives will have a coaching/mentoring responsibility to transfer skills.
• Responsible for reporting adverse experiences or events (AEs), adverse device events (ADEs), product quality complaints (PQCs) and other reportable information, customer feedback (CF), alleged counterfeiting, diversion and tampering (CDT) that they become aware of to the Designated Point of Contact (DPOC)

Qualifications & Experience Required:

• Completed Degree/ diploma in medical or para-medical field is advantageous.
• 3 - 5 years of experience in the following Therapeutic Areas would be preferred: Oncology, Urology and / or Respiratory.
• Surgical sales experience would also be considered.
• Be well organized and have a high work ethic.
• Excellent communication skills.
• Results oriented with ability to meet deadlines and handle challenging assignments. 
• Able to manage complexity.
• Very Good command of English language.
• Very good in Computer skills. 
• Competent presentation skills. 
• Self-motivated and energetic with drive to excel.
• Must have a Valid Drivers’ license.