Social Responsibility & Marketing Officer at Al Baraka Bank South Africa

KEY PERFORMANCE AREAS

Research, Engagement & Administration

• Assess sponsorship and charity requests and conduct detailed background and compliance checks on applicants.
• Engage and communicate with applicants, beneficiaries, suppliers, and stakeholders professionally and efficiently.
• Assist with the preparation and administration of social responsibility initiatives and community projects.
• Conduct research into community development opportunities, loyalty programme initiatives, and strategic partnerships.

Reporting, Proposals & Strategy Support

• Prepare detailed reports, proposals, recommendation packs, and submissions for committee and management review.
• Assist with the preparation of monthly Executive Committee (Exco) reports.
• Provide administrative and strategic support from a marketing and communications perspective on all CSR and sponsorship initiatives.
• Assist with marketing strategy input and campaign planning for social responsibility and loyalty programme initiatives.

Loyalty Programme Development & Management

• Assist in the development, implementation, coordination, and ongoing management of loyalty programmes and related campaigns.
• Conduct market research and competitor analysis to improve loyalty offerings and customer engagement.
• Monitor programme performance and provide recommendations for improvements and growth.

Content Creation, Digital Marketing & Communication

• Assist to create engaging content for digital platforms, internal communication, and marketing campaigns.
• Assist with copywriting for media releases, social media content, presentations, reports, and promotional material.
• Support the Marketing Department with digital marketing initiatives and campaign execution.

Project Management & Event Coordination

• Coordinate sponsorship and CSR projects from planning through to implementation and reporting.
• Liaise with internal departments, suppliers, and stakeholders to ensure successful execution of initiatives and events.
• Process payments, maintain records, and ensure project timelines and deliverables are met.

Meetings, Governance & Compliance

• Prepare documentation and supporting information for meetings and committee reviews.
• Attend internal and external meetings and follow up on action items and approvals.
• Ensure compliance with audit requirements and collaborate with the Shariah Audit team where required.
• Assist with the administration and coordination of B-BBEE requirements relating to the Marketing and Social Responsibility Department.
• Manage supplier BEE certification records and support transformation and economic empowerment initiatives.

Giving for Hope Programme

• Assist with the management and administration of the charity loan programme.
• Monitor payments, maintain accurate records, and coordinate the handover of late payment matters to attorneys where necessary.
• Facilitate the capturing and reconciliation of loan payments and related documentation.

Requirements

QUALIFICATIONS

• Diploma or Degree in Public Relations, Marketing, Communications, Business Management, or related field will be advantageous.
• Knowledge of digital marketing and content creation tools will be advantageous.
• Financial or banking background will be advantageous.

EXPERIENCE

• A minimum of 1 – 2 years’ experience in Corporate Social Investment, Marketing, Public Relations, or related fields.
• Experience in digital marketing, content creation, copywriting, and campaign coordination will be advantageous.
• Experience in event coordination, stakeholder engagement, and project management will be advantageous.