Software Configuration Agent at VHRS

RESPONSIBILITIES:

• System Cross-checks: Verify that our systems meet client-specific requirements, such as custom setups, recent course renovations, cart types, booking provider integration, and potential signal challenges on-site.
• Course Server Setup & Zoning: Configure course servers and software, ensuring proper zoning and mapping to optimize the client’s course based on flow of play and operational needs.
• Custom Setup & Subscription Configuration: Identify the correct applications and features required by each client based on their subscriptions and purchases, and ensure they are properly configured for optimal use.
• System Maintenance: Perform housekeeping tasks such as deactivating domain subscriptions and removing expired course data from the central database when contracts are canceled or changed.
• Data Integrity & Reporting: Maintain accurate logs in the CRM system, ensuring data integrity for performance analysis and reporting purposes.
• System Updates: Monitor and roll out  firmware and software updates to ensure systems and devices perform optimally across all client setups.
• Deadline Adherence: Ensure all system configurations and software setups are completed within agreed timelines. Proactively manage time to meet deadlines and avoid delays.
• Escalation Management: Identify and escalate any issues or risks that may affect the configuration timeline, system performance, or client satisfaction. Collaborate with management and relevant teams to resolve challenges swiftly.
• Collaboration: Work closely with internal teams to ensure that course configurations are completed accurately and on time, resolving any issues that arise during the setup process.

REQUIREMENTS:

• Technical Proficiency: Experience with system configuration and software setup, particularly in a client-focused environment.
• Attention to Detail: Ability to cross-check all client-specific requirements and ensure systems are configured accordingly.
• Problem-solving: Strong troubleshooting and critical thinking skills to resolve software configuration issues and optimize course setups.
• Time Management: Ability to handle multiple projects, prioritize tasks, and meet deadlines.
• Communication: Strong verbal and written communication skills to effectively work with internal teams and clients.
• Adaptability: Ability to manage changing project requirements and unexpected challenges.
• Drive & Initiative: Self-motivated with the ability to work independently and proactively identify and resolve issues.

RELEVANT EDUCATION AND EXPERIENCE:

• Matric (high school diploma or equivalent).
• Experience with CRM systems.
• Experience in software configuration and system setup.
• Experience in an IT support role.
• Experience working with remote teams.

Advantageous:

• IT certifications such as CompTIA A+, Linux skills, VMWare, or endpoint device management.
• Experience with cloud platforms, server setup, and maintenance (e.g., AWS, Google Cloud).
• Graduate studies in IT, Information Systems, or related fields.