Software Implementation Specialist at Watershed Consulting

Job Overview:

• We are seeking a highly skilled and motivated Software Implementation Specialist with expertise in JavaScript, SQL and Business Process Management solutions. This role involves working directly with clients to implement, configure, and optimise Business Process Management platforms, automate workflows, and integrate business applications. You will play a key role in translating business requirements into technical solutions using cutting-edge Business Process Management tools and web technologies.

Key Responsibilities:

Implementation & Solution Delivery

• Scope and Build end-to-end Business Process Management solutions including requirements gathering, system configuration, scripting, integration, testing, deployment, and Training
• Build and develop dynamic and scalable web-based process applications.
• Customise Business Process Management platforms (Zoho, Hubspot, etc) to meet business requirements through scripting, API integration, and process modeling.
• Create detailed functional and technical specifications based on client requirements and system capabilities.

Client Engagement & Support

• Collaborate closely with clients, business analysts, and cross-functional teams to understand business processes and translate them into optimised Business Process Management solutions.
• Provide technical consulting and training to clients for smooth adoption of the solutions.
• Troubleshoot and resolve implementation issues, application bugs, or integration failures in a timely and professional manner.

Integration & Development

• Develop RESTful APIs, services, and middleware components to integrate Business Process Management solutions with external systems (ERP, CRM, databases, etc.).
• Ensure secure, scalable, and maintainable code practices are followed throughout the project lifecycle.

Documentation & Process Improvement

• Document solution designs, user guides, implementation plans, and standard operating procedures.
• Continuously evaluate and recommend improvements to implementation methodologies and internal tools.

Preferred Skills & Qualifications:

• Preferably Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).
• 3+ years of experience in implementing software solutions, with at least 2 years focused on Business Process Management or workflow automation systems.
• Proven experience with Business Process Management tools such as Zoho, Hubspot, Monday, Jira
• Strong understanding of process modeling, workflow logic, and business rule implementation.
• Experience with RESTful APIs, JSON, and integration best practices.
• Familiarity with cloud environments (AWS, Azure) and DevOps tools is a plus.
• Excellent problem-solving, communication, and stakeholder engagement skills.
• Experience with databases
• Understanding of Waterfall and Agile methodologies (Scrum/Kanban)