Solution Analyst - Cape Town at MRI Software

The Operations Coordinator/Analyst role is crucial to the success of MRI’s Global Professional Services (GPS) organization.  The role is part of our GPS Operations Management team and participates in a variety of functions that include:

• Project Management
• Resource Management
• Training Solutions Management
• Business Operations Management

This is a highly visible role that supports the operational area of the business through ongoing interaction with other MRI departments; senior leadership; client executives; and clients.  Our ideal candidate will have excellent written and oral communication skills; is highly organized; flexible; is motivated by learning; and is comfortable with taking charge of initiatives and managing them through to completion.

RESPONSIBILITIES:

• Assist the Resourcing Manager and play a pivotal role in the roll out of centralized scheduling.  This will include process documentation, setup in the MRI scheduling software tool and training to Project Managers and Consultants
• On-boarding new teams into the centralized scheduling process to ensure a smooth transition
• Setup and on-going maintenance of skills matrices for all GPS Consultants
• Regular and ad-hoc reporting around resource capacity, demand and future project requirements
• Schedule project resources (technical, consultancy and training services) administer additions, changes and deletions in the scheduling system
• Monitor, track, and report on professional services cancellations
• Attend team meetings as the operations representative to support professional teams, offer scheduling advice and overall operations best practice
• Creation of new projects once the sales cycle has been completed
• Coordinate activities, requests and approvals between GPS and other MRI departments
• Maintain project statuses and financial budgets for projects within OpenAir and SalesForce.com
• Maintain documentation and internal systems to ensure efficient processing of projects and all related tasks 
• Support and maintenance of Operations departmental processes and procedures
• Expediting quotes, orders and query resolutions from both Project and Account Managers
• Support and train the GPS team in the use of OpenAir, Smartsheets and JIRA
• Understand key data points in our systems and write ad-hoc reports to analyse data
• Timesheet monitoring, escalation, and reporting
• Assist with regional month-end closing procedures, invoices, and financial reconciliation
• Reporting and liaising with project managers regarding clients aged debt positions
• Handle invoice matching and invoice queries when required in support of the finance team 
• Incentive
• Quarterly reporting and presentation of commission and incentive plan information
• Be proactive in carrying out tasks and activities making suggestions for process improvement where possible 

REQUIREMENTS:

• Must be a driver, a GREAT communicator and know when to involve people to get tasks completed on time. Meets expected timelines consistently;
• Strategic, tactical, and detailed oriented. Meticulous attention to detail required—places high value on order, accuracy, client satisfaction and turnaround times;
• Must be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables);
• Very professional and use communication skills to talk with clients to answer questions and resolve queries;
• Ability to be analytical, review numbers, gather and present results for business review to help drive process improvement and change;
• Clearly demonstrate positive behaviour and attitude which contributes towards achieving and supporting the departmental, company and operational objectives;
• Capability to multi-task along with a willingness to learn, develop, accept and adapt to a constant changing environment;
• Great organisational and record keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team; 
• Confidence to accomplish job requirements and positively welcome feedback for continuous improvement. 
• Knowledge of Salesforce.com a plus.