Solution Implementation Manager at Clickatell

Description

We Are Setting The Pace

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you will have to ask the right questions and take the smart risk. We call ourselves Champions. Why Champions? Because it’s not only about what they have done, but also for what they are going to do. The way they are going to drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

Purpose

Clickatell is a product driven company, and this role is about facilitating the implementation of relevant solutions. The purpose of this role is to facilitate the implementation of standard solutions that have been sold. It’s an exciting, fast paced project environment that requires the management of multiple individual projects into an overall implementation portfolio. This role champions customer activation that will grow into a mutually successful and sustainable business

We Do The Right Things-Responsibilities of the Role

• Drive the activation of standard customer solutions through the various implementation phases of Pre-sale, Initiation, Implementation, Business Readiness and Signoff

• Work with post sale customer solution architects to deliver the detailed solution specification

• Coordinate the implementation with cross functional internal teams and ensure timeous resource availability

• Prepare all elements of business readiness for a successful deployment

• Achieve successful project implementation signoff from the customer within agreed timeframes and budget

• Interface with customer implementation project managers on large complex projects and provide the required support for implementation

• Lead a team of project administrators and project managers across various regions

• Design, develop and maintain accurate management dashboards on implementation activities, both pre-sale and post-sale

• Ensure accurate weekly reporting on project deliverables

• Champion the adoption of a project management methodology and all associated tools and processes

• Manage all workflow related tools and activities to ensure coordinated delivery of tasks across the organization

• Provide management information on all activities

• Guide the organization through the most effective way of achieving revenue on activations in the shortest time possible

Requirements

We Are On A Learning Journey-Requirements of the Role

• A relevant degree and/or recognised project management qualification and project management professional certification

• Key Requirements

  • 5 Year’s Enterprise work experience in managing project teams in a lead position

  • Proven experience leading remote teams across time zones.

  • Multi regional cultural business experience will be beneficial

  • Proficient knowledge and ability in project management methodology preferably in a software development environment

  • Ability to manage client expectations appropriately through challenging situations with positive outcome

  • In-Depth Knowledge and Ability to manage multiple projects and a portfolio

  • Knowledge of Atlassian Suite products will be beneficial

  • Work experience with Wrike or similar project management tool will be beneficial

Benefits

Why You Should Join- Perks of the Role

• Healthcare, Retirement Fund and Risk benefit company contributions

• Quarterly performance incentives

• Reimbursable Communication allowances for internet and mobile phone bills

• Half-day off on your birthday

• 5 personal days leave a year, over and above your annual leave

• Remote Working (our offices are currently open for essential use only due to COVID-19)

• Home office set-up with laptop, monitor, chair and UPS

Stronger Together

Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn’t just about a whole lot of different people working together all having their say – it is about us creating a place where we all feel that we belong. It’s in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.