Solution Specialist at FNB South Africa

Are you someone who can:

• Provide specialist solution advice, design and coordinate the implementation of appropriate and innovative solutions in-line with strategic and business-driven initiatives that best meets the needs of the client.

Other duties will be:

• Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
• Design, develop, and implement solutions that enhance operational efficiency and effectiveness.
• Provide technical support and guidance to users, ensuring that solutions are utilized effectively.
• Conduct training sessions and workshops to educate employees on new systems and processes.
• Monitor and evaluate the performance of implemented solutions, making recommendations for improvements as necessary.

Digital Channel Enablement

• Support the rollout of new digital features and capabilities, including pilot testing and feedback loops.
• Contribute to roadmap planning and prioritisation based on customer insights and business value.
• Ensure propositions are optimised for digital-first delivery, with a focus on automation, self-service, and personalisation.

Proposition Execution & Enhancement

• Assist in the development and refinement of digital CVPs aligned to customer segment strategies.
• Drive implementation of approved CVPs across digital products, pricing, service, and engagement channels.
• Collaborate with cross-functional teams (e.g. Product, CX, Data, Marketing) to ensure seamless execution and alignment.
• Monitor and track performance metrics related to digital acquisition, engagement, conversion, and retention.
• Identify and escalate digital friction points and propose enhancements to improve customer journeys.

Insights & Reporting

• Analyse customer behaviour and usage data to inform proposition design and iteration.
• Prepare regular performance reports and insights dashboards for internal stakeholders.
• Support business case development for new digital initiatives.

End Date: September 27, 2025