Fresh Jobs at FNB South Africa

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

End Date: September 25, 2025 

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Job Description

• To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives
• Prevent wastage and identify process improvements to contain and reduce costs!
• Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
• Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.
• Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
• Develop, encourage and nurture collaborative relationships within business and/or across the FRG.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Develop new insights into situations and apply innovative solutions to make organisational improvements.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Compile reports that track progress and guide business to make informed decisions relating to building technical equipment.
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.

Experience Required

• 3-5 Years within a Business Analyst role
• IT Degree (Business Analysis or Information Systems , Bachelor of Technology )

End Date: September 24, 2025

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Job Description

• To recover delinquent accounts, compile and maintain basic credit information prepares reports obtains approval for refinancing and repossessions.
• To collect on arrears portfolio within mandate, resolve credit queries, negotiate payment arrangements by informing customers of various payment solutions and obtain approval for refinancing and repossessions in order to increase revenue.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Collect arrears and negotiate acceptable RAR's.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Research and develop new MIS / reports for risk management.
• Retrieve and manipulate data into an understandable format through extensive data mining and analysis.
• Conduct risk grading of customer base by input of data into Regulatory Credit Risk reports and models to ensure minimisation of risk to bank for future business.
• Predictive / Pricing / Profitability model building by model construction and testing through monitoring and maintenance of collections and credit model performance.
• Manage own development to increase own competencies.

You Will Be an Ideal Candidate If You Have

• Matric
• Diploma/ NQF5

End Date: September 24, 2025

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Job Description

• To build, optimise and implement innovative quantitative analytical methodologies, procedures, and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, under guidance against predicted results and deliver according to set processes and procedures.
• This role is within the FSR Insurance Balance Sheet Management team. The team acts as the treasury function for the Insurance business and looks after the liquidity, capital and asset and liability needs of the companies within Insurance Holdings.
• The role involves providing analytical support and insights in the implementation of BSM strategies and objections. This is achieved by building, optimizing and implementation of reports, models and procedures.

Job description

• Provide function support for relevant committees
• Analyze information requirements, availability and quality of data to feed into management reports.
• Complete and present the BSM management and regulatory (liquidity/capital) reports
• Monitoring and assessing the implementation of BSM strategies ensuring it is in line with agreed frameworks
• Build, document, refine and implement financial models that measure ALM, liquidity, investment performance and capital requirements
• Perform regular model updates that capture evolving business complexity in current models. Challenge current models to ensure relevance and accuracy of outputs.
• Establish relationships with relevant individuals and departments to deliver on work expectations
• Adhere to relevant service level agreements to build trust in the relationship.
• Conduct ad-hoc quantitative and qualitative projects
• Document and audit relevant processes.

Qualifications & Experience

• Minimum qualification: BSc applied mathematics, statistics, or actuarial science
• Experience: A minimum of 2 years’ experience within a similar environment
• Strong MS Excel and SQL skills and ability to learn new software programs quickly
• Experience in Power BI is advantageous
• Self-motivated with good quantitative and analytical skills
• Strong written and oral communication
• Good Interpersonal skills
• Good time management and able to multi-task
• Able to work independently, efficiently and accurately

End Date: September 27, 2025

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Job Description

• To provide required support and services to both internal and external stakeholders related to policy administration (e.g. renewals, policy endorsements, etc) and ensure continuous service to customers within agreed service level agreement.

Are you someone who can:

• Achieve net profit growth for business.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
• Manage existing clients and grow portfolio through making contact and generating leads.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Control the effective service for settlements in the business through insurance claims.
• Provide sales support efficiencies and services in order to ensure retention of clients.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Gather and distribute relevant business information.
• Manage own development to increase own competencies.

You will be an ideal candidate if you (must have):

• 3 years’ experience in Commercial and Personal Lines
• Short-term insurance experience
• RE5 Certificate
• DOFA statement (dated not longer than 3 months)
• Copies of qualifications completed
• Product specific training
• Certificates for CPD hours completed, for the 3-year cycle (e.g. 1 June 2022 to 31 May 2022, 1 June 2023 to 31 May 2023 and 1 June 2024 to 31 May 2024) 
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Administrative
• Financial acumen
• Attention to detail
• Technology savvy
• Ability to deal with customers (problem solving/ customer service)
• Ability to interpret financial statements

End Date: October 1, 2025

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Job Description

• The Product Manager will be responsible for the strategic and operational management of all Personal and Private Lending products within the Islamic Banking portfolio across the bank. This includes Shari’ah-compliant lending solutions tailored to both mass affluent and high-net-worth clients.
• The role requires a strong understanding of Islamic finance principles, product lifecycle management, and cross-functional collaboration to drive product performance, innovation, and compliance.

Key Responsibilities:

Product Development & Management

• Define and maintain product rules, features, and manuals ensuring Shari’ah compliance.
• Develop and update pricing schedules, highlighting key differentiators across segments.
• Oversee linked/associate products to enhance value propositions and cross-sell opportunities, oversee and own the product strategy and stakeholder management
• Lead the switching process and ensure seamless transitions between products.

Market & Competitor Intelligence

• Conduct ongoing competitor landscape analysis to benchmark and identify gaps.
• Develop compelling value propositions and strategic direction for product growth. Internal co-creation with Sales Manager

Sales, Channels & Acquisition

• Collaborate with channel teams to optimize acquisition strategies and sales enablement.
• Design and refine sales/channel fulfilment and onboarding process flows.
• Ensure data extraction and dissemination to frontline teams for targeted engagement.

Credit & Risk Management

• Define and manage credit mandates, collateral requirements, and processing timeframes.
• Monitor risk exposure across all products, including non-performing and overdrawn accounts.
• Partner with Credit to ensure alignment with Islamic principles and operational efficiency.

Operational Excellence & Systems

• Identify and address system and operational deficiencies impacting product delivery.
• Drive efficiency unlocks across product features, processes, and system constructs.
• Ensure system capability supports current and future product needs.

Performance & Analytics

• Input into implementation and monitoring of scorecards to track product performance and client engagement.
• Analyze usage patterns, asset types, and client profiles to inform product strategy.

Marketing & Communication

• Develop and maintain marketing collateral aligned with brand and Shari’ah principles.
• Support internal and external communication strategies to promote product awareness.

People Leadership & Team Management

• Lead and manage two key teams:
• Vehicle and Asset Finance Team (Sales-focused)
• Residential Property Finance Team (Operations-focused, including annual recontracting)
• Set clear team objectives, KPIs, and performance scorecards aligned to strategic goals.
• Conduct regular performance reviews, coaching, and development planning.
• Foster a collaborative, high-performance culture across both sales and operational functions.
• Ensure team alignment with Islamic Banking values, compliance standards, and customer-centric delivery.

Qualifications & Experience:

• Bachelor’s degree in Business, Finance, or related field.
• 5+ years in product management, preferably within Islamic Banking or lending products.
• An understanding of Shari’ah-compliant financial instruments would be preferred
• Proven experience in cross-functional stakeholder engagement and project delivery.

Skills & Competencies:

• Strategic thinking with strong commercial acumen.
• Excellent communication and presentation skills.
• Analytical mindset with proficiency in data interpretation.
• Strong project management and organizational skills.
• Ability to navigate complex systems and drive operational improvements.

End Date: September 25, 2025

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Are You Someone Who Can

• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Provide efficient and effective administration support to ensure accuracy in the functional area.
• Comply with governance in terms of legislative and audit requirements.
• Provide timeous and accurate Management Information.
• Manage own development to increase own competencies.

You Will Be an Ideal Candidate If You Have

• Matric
• 2 years of experience

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are / have

• Adaptable and curious
• Thrive in a collaborative environment
• Conceptual and Big Picture Thinking
• Ethical Judgement
• Strategic Thinking

End Date: September 26, 2025

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Job Description

• To investigate cases of criminal, ethical, tip offs, fraudulent incidents, examining appropriate records and documentation, interviewing all relevant parties internally and externally and report findings t management
• Prioritizes fraud cases for investigation based on likelihood of yielding desired results
• Manages criminal cases of various complexities from minor infringements to major fraud cases with law enforcement agencies

Are you someone that can...

• Provide support to Law enforcement and NPA with Issuing and Merchant fraud investigations
• Interview witnesses and persons of interest
• Identify, collect, preserve and analyse evidence including draft affidavits/statements
• Analyse and structure applicable data for intelligence purposes
• Present evidence in a court of law
• Navigate difficult conversations — whether it’s a frustrated customer or a person of interest under review?

We’re looking for someone who:

• Has 2+ years of experience in card fraud investigation (Credit, Debit and Fleet), merchant fraud investigation
• Has relevant tertiary qualification e.g. Law enforcement, Forensic or legal
• Is highly analytical with proven ability to make sound judgments quickly
• Possesses a working knowledge of fraud systems
• Understands payment networks, chargeback processes, and fraud trends
• Can write clear, detailed investigation reports and maintain evidence to support
• Thrives in a fast-paced environment
• Is ethically grounded and committed to protecting our customers and institution

You could be a match if...

• You’re naturally curious and never stop asking “why?”
• You have strong communication skills — verbal and written — and can break down complex cases into actionable insights
• You're comfortable collaborating across departments and reporting to stakeholders
• You’re a team player
• You take ownership and have a track record of independently managing investigations
• You have a valid driver’s licence and travel to provinces adjacent to Gauteng for investigation purposes.

You will have access to:

• Challenging Work.
• Opportunities to network and collaborate with stakeholders at all levels of the organisation.
• Engage with subject matter experts to enhance and develop your skill set.
• Opportunities to innovate and use data analytic

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

End Date: October 1, 2025 

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Are you someone who can:

• Partner with stakeholders in the provision of financial insights and guidance into the operational and general decision making and debates.
• Monitor and coach behaviours that ensure a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Manage and monitor the applications and effectiveness of the business's financial information systems.
• Coordinate the budget preparation and manage the process throughout the budget period in accordance with guidelines and assumptions. Monitor and report variance analysis to support decision making and guide management in taking corrective action on budget variances.
• Record, interrogate and manage costs with associated drivers in the production, analysis and use of information for decision-making in the business.
• Plan and apply relevant principles to accurately record, adjust and reconcile financial transactions and events.
• Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
• Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
• Maximise productivity through efficient planning of people and processes to drive optimal utilisation of available resources; identify and implement improvements to accounting and reporting processes.
• Manage the interrelationships between various systems, data and other resources to ensure effective project planning and delivery.
• Review and prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Plan and manage performance, skills development, succession and talent management and culture of team in order to improve performance and competence.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

You will be an ideal candidate if you possess:

• Qualification - Qualified CA and/or CIMA
• Experience - 3 to 5 years of working experience in financial field post qualification
• Additional Knowledge - Experience in financial services industry

End Date: September 28, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

End Date: September 25, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

End Date: September 25, 2025

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Are you someone who can:

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
• Resolve all customer queries efficiently, and within agreed timelines
• Provide efficient and effective administration support to ensure accuracy in the functional area
• Comply with governance in terms of legislative and audit requirements
• Provide timeous and accurate Management Information
• Manage own development to increase own competencies
• Managing costs / expenses within approved budget to achieve cost efficiencies
• Maintain an efficient electronic tracking and monitoring processes on all activities and timelines for administrative and process support
• Improve business decisions by providing accurate and reliable business intelligence

You will be an ideal candidate if you:

• Minimum 3 years admin experience
• Relevant qualification preferred.
• Strong knowledge of customer experience

End Date: September 28, 2025

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• To model, interrogate and provide insights on detailed cost and profitability information in support of both current operational management decisions and planning for the future.
• SAIPA Prevent wastage and identify process improvements to contain and reduce costs
• Provide input into costing projects involving a segment, business unit, function or country/region (as applicable)
• Influence creative business solutions, optimise processes and inform strategic decisions through cost modelling and data analysis
• Build, run and execute profitability models and provide required reports for business
• Provide feedback to the business on monthly and ad hoc analysis and reports to support decision making
• Build and calculate cost models and work within established work and service processes
• Conduct review and scenario planning to provide guidance on budgetary process in terms of spend and forecast adjustments
• Develop new insights into situations and apply innovative solutions to make organisational improvements
• Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Deliver internal and external customer service excellence through adherence to quality service standards
• Continuously assess own performance through seeking timely, and clear feedback and request training where appropriate 

Education and Experience

• Degree/ Bachelor of Commerce equivalent to NQF Level 7 in Finance, costing, Mathematics or Similar
• Relevant Degree in Financial or Analyst Modelling
• CIMA, ACCA or SAIPA
• 3 -5 Years Experience in costing, commercial, Finance or pricing
• Proven work experience as a Cost Accountant, Cost Analyst, Accountant, or similar role.
• Computer literacy, especially in MS Excel (advanced level would advantageous).
• Experience working with data in SQL is a requirement.
• Excellent analytical skills with an attention to detail.
• Strong time management skills.

End Date: September 25, 2025

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Job Description

• To monitor processes and related controls in accordance with compliance methodology and minimum standards and provide support to experienced Regulatory Risk and Compliance professionals that require robust regulatory compliance advice and guidance
• The role's purpose is to support the Head of Compliance by advising, guiding, monitoring and reporting on compliance with all legislation, standards and market conduct practices relevant to the Short Term Insurance business.

Are you someone who can:

• Deliver comprehensive compliance and legal support to business stakeholders, including interpretation of regulatory requirements, solutioning, and monitoring of compliance obligations.
• Provide assurance to the Head of Compliance on the effective management of compliance risks and execution of the compliance strategy and annual plan.
• Advise on new and existing business initiatives—covering product development, distribution channels, and post-sale activities—to ensure alignment with the Compliance and Regulatory Universe
• Enforce and monitor compliance with internal frameworks, policies, and compliance standards.
• Support stakeholders in developing and maintaining robust Compliance Risk Management Plans.
• Build and maintain strong relationships with internal stakeholders to develop compliant and commercially viable solutions, while offering strategic insights and practical guidance.
• Champion fair market conduct practices by anticipating client needs and embedding a client-centric culture across business operations.
• Lead regulatory change initiatives by assessing the impact of new regulations and guiding stakeholders through implementation and operational adjustments.
• Prepare and deliver accurate monthly and quarterly compliance reports, highlighting key risks, trends, and mitigation actions.
• Partner with Monitoring and Internal Audit teams to define assurance scopes, review audit outcomes, and ensure timely implementation of recommendations.
• Proactively identify areas of compliance vulnerability, conduct root cause analysis, and support the development of corrective action plans to mitigate risks.

You will be an ideal candidate if you possess:

• Bachelor’s degree in law, Risk Management, or related field (Postgraduate qualification preferred)
• Minimum 3-5 years’ experience in a compliance role within the insurance or financial services industry, with in-depth knowledge of the non-life insurance business.
• Must have a strong knowledge and application of insurance legislation.

End Date: September 25, 2025

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Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

Additional Requirements:

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

End Date: September 29, 2025

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• To provide specialist product advice.

Are you someone who can:

• Through Product design help deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Closely monitor and stay close to the details of product design and rules.
• Assist in resolving product production incidents by confirming root cause and ensuring resolution by seeing through the incident from inception to closeout.
• Receive and analyze feedback from end users to improve product design.
• Gain a thorough understanding of Guernsey regulatory requirements to inform product builds.
• Collaborate with key enablers and supporting product houses within FirstRand to ensure the product operates optimally.
• Understand local and international trends that impact product performance to inform business requirements related to product design, pricing, and rewards.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives
• Initiate and manage product research and market research to ensure sustainability and future competitive g Facilitate the conversion of knowledge and ideas into new or improved products, processes and services.
• Manage own development to increase own competencies.

You will be an ideal candidate if you:

• Bachelor's degree in Business or a related field.
• Prior experience in a product specialist or similar role would be advantageous
• Must have knowledge of the financial services industry and regulatory environment.

Ideal Skills:

• Excellent problem-solving skills with the ability to resolve production incidents efficiently.
• Strong analytical skills to interpret end-user feedback and regulatory requirements.
• Excellent communication skills, both written and verbal, to effectively interact with stakeholders.
• Ability to collaborate with cross-functional teams and key enablers within the organization.
• Ability to analyze market trends and their impact on product performance.
• Experience in filtering and translating information to shape business requirements.
• Knowledge of product design, pricing strategies, and rewards programs.

End Date: September 25, 2025

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Job Description

• To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives
• Prevent wastage and identify process improvements to contain and reduce costs!
• Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
• Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.
• Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
• Develop, encourage and nurture collaborative relationships within business and/or across the FRG.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Develop new insights into situations and apply innovative solutions to make organisational improvements.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Compile reports that track progress and guide business to make informed decisions relating to building technical equipment.
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.

Additional Requirments

• AI exposure either academically or work experience will / Payments (Acquiring or Issuing) experience. 
• Relevant Degree in Technology (advantageous)
• 1-3 Years Experience within Business/ System Analyses 

End Date: September 27, 2025

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Are You Someone Who Can

• Prevent wastage and identify process improvements to contain and reduce costs!
• Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
• Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.
• Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
• Develop, encourage and nurture collaborative relationships within business and/or across the FRG.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Develop new insights into situations and apply innovative solutions to make organisational improvements.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Compile reports that track progress and guide business to make informed decisions relating to building technical equipment.
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.

You Will Be An Ideal Candidate If You Have

• Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree.
• 3 - 5 years as a Business Analyst
• Strong analytical skills,
• Strong critical thinking
• Data analysis using tools like SQL and Excel,
• Technical skills in business intelligence (BI) tools, process modelling (BPMN), and knowledge of Agile methodologies.

End Date: September 22, 2025 

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Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.

Hello, Future Data Scientist II

• Join our dynamic Nerve Centre Team, the epicenter of Sales data, analytics, and insights for FNB Retail Customer and Sales Interactions.  
• This pivotal role involves exploring a wide range of data sources and using advanced analytical techniques to find gaps, improve business processes, and discover new growth opportunities. By analyzing diverse data sources and uncovering valuable insights, your work will drive strategic discussions and support key growth initiatives across Retail banking. By leveraging data effectively, the team is transforming the future of Retail banking and making a significant impact on the business. 
• The successful candidate will be empowered to think creatively, take ownership of projects, and present findings to leadership forums.
• Using advanced analytics and predictive modeling, their insights and recommendations will drive impactful changes across Retail banking.
• This is a chance to make a significant difference and shape the future of Retail banking with data expertise.

Team Culture and Values: 

• Innovation: Creativity and innovation are at the heart of the team's approach. The team encourages exploring new ideas, experimenting with cutting-edge technologies, and continuously seeking better ways to solve problems and drive business growth. 
• Collaboration: The Nerve Centre Team thrives on collaboration. Team members work closely together, sharing knowledge and supporting each other to achieve common goals. Open communication and teamwork are highly valued.
• Impact-Driven: The team is focused on making a meaningful impact. Every project and analysis are aimed at driving positive changes and contributing to the overall success of Retail banking. 

You'll be an ideal candidate if you: 

• Never satisfied with the status quo.
• Produce innovative ideas and solutions based on data. Stating assumptions and overcoming challenges. 
• Self-driven and able to own their projects. 
• Able to collaborate effectively with different stakeholders. 
• Have a growth mindset aimed at continuous learning and self-improvement. 
• Open-minded and enjoy problem solving. 

Qualifications and Experience 

• Minimum Qualification: B Degree in Mathematical Sciences, Statistics, Actuarial Science or similar related degree
• Preferred Qualification: Honours Degree 
• A minimum of 3 - 5 years' relevant experience. 
• Intermediate to advanced coding skills in Python, R, and SAS
• Intermediate knowledge on advanced analytical techniques e.g., statistical methods, segmentation, optimisation, experimental design 
• Solid experience in CVM Data analytics and insights, Triggers, Features and Reporting is preferred.
• Demonstrated experience in engaging and managing key stakeholder relationships across various levels
• Proven experience with Machine learning and A/B Testing will be advantageous

End Date: September 27, 2025

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Job Description

• To provide IT expertise and advice in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
• To produce logical and technical specifications from functional specifications and to write the code for medium to large applications.

Hello, Future Java Developer

• FNB Connect and Service Provider is looking for a dynamic and highly skilled Java Developer to join their team.
• The successful applicant will be responsible for analyzing systems requirements and producing applications and systems according to the requirements that support the implementation of the solutions.
• Continuous systems development of the existing applications to improve efficiencies. Provide the support of the developed systems throughout the software development life cycle.

Are you someone who can:

• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements and being able to present and sell concepts to clients.
• Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
• Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
• Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
• Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
• Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
• Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.
• Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
• Manage own development to increase own competencies and develop technical and business skills.
• Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.
• Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.

Key Relationships: Work Team

• Review the work and proposals of team members in the role’s areas of specialization and accountability.
• Encourage team to work collaboratively to contribute to achieving the team’s business outcome.
• Contribute to program/project quality.

Role Dimensions: Decision Making

• The role is fully responsible for meeting allocated objectives. To achieve these objectives the role has the autonomy to initiate their own work and that of others, influences team and specialist peers internally.
• Participates in internal and external activities related to own specialty.
• Makes decisions, which influence the success of projects and team objectives.
• Makes decisions, which take into account the relationship between own specialty and wider customer/organizational requirements.

You'll be an ideal candidate if you:

• Have 5+ years of experience as a Java Developer
• Have a BSc in Computer Science or Information Systems\Technology Degree (Honours/Btech Degree would be preferred)
• Understand both the technical points of Systems development, as well as the business drives and needs.
• Analytical and problem-solving skills 
• Excellent interpersonal communication
• Soft skills such as time management, public speaking, etc.
• Critical thinking skills and attention to detail
• Stakeholder management across various areas across FirstRand Group.

End Date: September 27, 2025

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Are you someone who can:

• Provide specialist solution advice, design and coordinate the implementation of appropriate and innovative solutions in-line with strategic and business-driven initiatives that best meets the needs of the client.

Other duties will be:

• Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
• Design, develop, and implement solutions that enhance operational efficiency and effectiveness.
• Provide technical support and guidance to users, ensuring that solutions are utilized effectively.
• Conduct training sessions and workshops to educate employees on new systems and processes.
• Monitor and evaluate the performance of implemented solutions, making recommendations for improvements as necessary.

Digital Channel Enablement

• Support the rollout of new digital features and capabilities, including pilot testing and feedback loops.
• Contribute to roadmap planning and prioritisation based on customer insights and business value.
• Ensure propositions are optimised for digital-first delivery, with a focus on automation, self-service, and personalisation.

Proposition Execution & Enhancement

• Assist in the development and refinement of digital CVPs aligned to customer segment strategies.
• Drive implementation of approved CVPs across digital products, pricing, service, and engagement channels.
• Collaborate with cross-functional teams (e.g. Product, CX, Data, Marketing) to ensure seamless execution and alignment.
• Monitor and track performance metrics related to digital acquisition, engagement, conversion, and retention.
• Identify and escalate digital friction points and propose enhancements to improve customer journeys.

Insights & Reporting

• Analyse customer behaviour and usage data to inform proposition design and iteration.
• Prepare regular performance reports and insights dashboards for internal stakeholders.
• Support business case development for new digital initiatives.

End Date: September 27, 2025

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Job Description

• To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles

Are you someone who can:

• Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Have NQF level 7, FSCA recognized Degree.
• RE5 Regulatory Compliance Certificate with relevant COB (Class of Business) - Essential
• Preferred Qualification - Certified Financial Planner (CFP)
• Experience - 3 to 5 years' experience within a Sales/Service area of a financial environment.
• Strong background in Banking /Investment / Financial Planning / Wealth Management

You will have access to:

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate, provide appropriate banking and financial solutions across an allocated portfolio of clients.
• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.

We can be a match if you are:

• Able to build sound relationships based on trust and openness.
• Achieving revenue and profit targets by growing portfolio base, providing independent holistic advice, solutions that ensure revenue and profit growth in line with stated KPI's across the Insure, Investments, Loans & Transact Pillar and Products
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.

End Date: September 30, 2025 

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Job Description

• To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.

Responsibilities:

• Provide appropriate banking and financial solutions across an allocated portfolio of clients
• Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering
• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy
• Identify and utilise opportunities for revenue growth to deliver on sales targets
• Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth
• Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Deliver internal and external customer service excellence through adherence to quality service standards
• Prevent wastage and identify process improvements to contain and reduce costs

You will be an ideal candidate if you:

• Relevant Degree in - Degree in Finance, Economics or Accounting (CFP preferred).
• Have 3 to 5 years’ experience in a Investment, Financial Planning, Wealth Management, and client facing environment as a Financial Advisor (Banking experience will be an advantage).
• The following sub-category 1 financial products is essential and must be signed off supervision.
• 1.3 Long-Term Insurance subcategory B1
• 1.4 Long-Term Insurance subcategory C
• 1.5 Retail Pension Benefits
• 1.14 Participatory Interests in a Collective Investment Scheme
• 1.17 Long-term Deposits
• 1.18 Short-term Deposits
• 1.22 Long-term Insurance subcategory B1-A
• Full understanding of money management principles
• Sound working knowledge of required business-related systems.
• Sound working knowledge of Banking and Financial Services Regulatory requirements.
• Knowledge on wealth management creation and accumulation
• Wealth protection or risk knowledge
• Excellent project management skills and able to plan and organize work independently.
• Proven track record in servicing a portfolio of clients and in acquisition of new relationships.
• Excellent knowledge of global financial markets and current affairs
• Ability to match client needs with appropriate product solutions.
• Sound knowledge of the Bank's risk and other mandates to ensure exercising good commercial judgment while representing the Bank's and the shareholders’ interests always.

You will have access to:

• Full understanding of money management principles.
• Servicing a portfolio of clients and in acquisition of new relationships.
• Compliance to legislative and audit requirements and adherence to relevant processes.
• Participate in planned activities that are appropriate for your own development.
• Building working relationships across teams and functional lines to enhance work delivery, collaboration and innovation

End Date: September 30, 2025

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Job Description

• To assist in proactively managing end to end lending transactions for HNW and UHNW clients, with a team of Lending specialists, through provision of analysis, support, and sales and service fulfilment with the intent of leveraging this lending to secure new to bank clients, and to further entrench existing clients.

Are you someone who can:

• Achieve expected financial targets and uphold associated service levels.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.

You will be an ideal candidate if you:

• Relevant NQF7 Level FSCA recognized degree in Finance, Economics or Accounting.
• 2+ years of experience in lend analysis
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

End Date: September 27, 2025 

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Role Responsibilities 

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities for FNB and it’s partners and implement digital advertising campaigns to drive business results. 

Are You Someone Who Can 

Customer Experience & Strategic Insights 

• Use data and analytics to improve customer experience by understanding context and identifying monetisation opportunities. 
• Monitor implementation of business decisions and recommend enhancements using statistical modelling. 
• Validate, interpret, and create reports and presentations for stakeholders. 
• Contribute to a culture of sharing successes, issues, trends, and ideas. 

Data Analysis & Commercialisation 

• Create delivery plans in collaboration with stakeholders to define metrics and track performance. 
• Analyse data to identify unexplored commercialisation opportunities aligned with business needs and revenue options. 
• Translate technical data into practical business information using approved FirstRand architecture.  Specifically using Google Cloud Platform technology capabilities across BigQuery, Python notebooks and Looker Studio 
• Analyse information requirements, data availability, and quality to support management decisions. 
• Conduct data manipulation and analysis to proactively meet business needs and ensure high-quality, reliable information. 

​​​​​​​Advanced Modelling & Machine Learning 

• Develop core analytical capabilities and model libraries using advanced statistical, quantitative, or econometric techniques. 
• Document and implement models to address specific business requirements. 
• Apply statistical techniques to support decision-making and experiment design. 
• Use mathematical concepts (e.g., multivariable calculus, linear algebra) to improve predictive performance and algorithm optimisation. 
• Implement machine learning algorithms and automation using open-source languages like BigQuery or Python. 
• Apply data wrangling principles to identify and correct data quality issues. 
• Build and program statistical models for application development and productionisation. 
• Utilise pattern recognition and deep learning techniques in machine learning research. 

​​​​​​​Model Development & Analytics Governance 

• Innovate by finding the best-fit solutions for each situation, including flexible delivery and customized solutions that lead to more efficient outcomes for First Advertising Clients and partners 
• Maintain ownership of models through regular audits and updates to ensure relevance and accuracy. 
• Challenge and test current models to ensure relevance and accuracy of outputs. 

​​​​​​​Privacy, Ethics & Compliance 

• Ensure ethical usage of information and data in compliance with privacy and sensitivity classifications. 
• Understand and implement Privacy business requirements, legislation, and policy. 
• Report Information Privacy Incidents and escalate appropriately for resolution of audit findings, complaints, investigations, and assessments. 
• Take necessary actions to ensure compliance with statutory, legislative, policy, and governance requirements. 
• Implement and provide input into governance and compliance procedures and processes. 
• Ensure systems and procedures comply with business standards. 

​​​​​​​Collaboration & Stakeholder Engagement 

• Collaborate across departments within First Advertising to ensure proper use of data and delivery of operational results. 
• Collaborate across departments within CSI and FNB to ensure proper use of data and delivery of operational results. 
• Participate in projects addressing analytical needs and opportunities. 
• Serve as a subject matter expert (SME) for analytics, applying business product/service knowledge. 
• Engage in cross-functional relationships to provide and receive work support. 
• Build and sustain collaborative relationships with peers and stakeholders. 
• Participate in communities of practice and contribute to organisational knowledge improvement. 
• Build relationships to manage expectations, share insights, and create buy-in. 

Technical Communication & Visualisation 

• Conduct data visualisation to present findings to technical and non-technical audiences using effective visual encoding principles. 

​​​​​​​Analytics Strategy & Execution 

• Determine business questions and select appropriate analytics models. 
• Source and prepare relevant data for analysis. 
• Translate business requirements into tangible models with clear business value. 
• Develop and apply analytical algorithms to build, test, and implement solutions that reduce risk, increase profitability, and improve efficiency. 

​​​​​​​Qualifications and Experience 

• Minimum Qualification: Mathematical/Analytical/Actuarial Science B.Sc. Degree or B. Com Degree 
• Other related qualifications: Engineering and Computer Science 
• Advantageous Qualification: Honours Degree 
• Experience: A minimum of 3 - 8 years’ experience in analytics environment 
• Tech Stack: Google Cloud Platform, Google BigQuery, Python, Looker Studio 
• Advantageous Tech Stack: SQL, PySpark 
• Good communication skills 
• Good interpretation skills 
• Quantitative and analytical skills 

​​​​​​​You will have access to 

• Opportunities to network and collaborate 
• A challenging working environment 
• Opportunities to innovate 
• Be part of an exciting and vibrant new team 

​​​​​​​We can be a match if you are / have 

• Analytical 
• Adaptable and curious 
• Thrive in a collaborative environment 
• Conceptual and Big Picture Thinking 
• Strategic Thinking 

End Date: September 29, 2025

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• We are seeking a dynamic and skilled BI Analyst to join our Business Intelligence team. The ideal candidate will be responsible for engaging with key stakeholders, understanding data delivery requirements and have a good knowledge of the data available within the FNB data ecosystem.
• Assist with building data streaming pipelines to move data safely and efficiently across on premises and cloud environments alongside internal and external data partners. Support the business teams with building bespoke reporting requirements to drive business and customer insights.

Are you someone who can:

Stakeholder Engagement:

• Work closely with business stakeholders to gather, understand, and document their BI requirements.
• Translate business needs into technical specifications and BI solutions that deliver actionable insights.
• Regularly communicate with stakeholders to provide updates, gather feedback, and ensure alignment with business objectives.

Data Analysis and Reporting:

• Analyse large datasets to identify trends, patterns, and insights that inform business decisions.
• Develop, maintain, and enhance dashboards and reports using tools such as Power BI, Tableau, Looker Studio.
• Ensure the accuracy, quality, and integrity of data in all reports and dashboards.

Technical Capability:

• Design and implement efficient data models, ETL processes, and data pipelines to support BI activities.
• Utilise SQL, data warehousing, and other technical skills to extract, clean, and prepare data for analysis.
• Optimise existing BI processes and tools for better performance and scalability.

Collaborative Efforts:

• Collaborate with business analysts, data engineers, IT teams, and other themes to ensure seamless data integration and accessibility.
• Participate in cross-functional projects, contributing BI expertise to enhance overall business processes.
• Foster a collaborative culture within the BI team, sharing knowledge and best practices to drive continuous improvement.

Continuous Improvement:

• Stay up to date with industry trends, best practices, and emerging technologies in BI and data analytics.
• Proactively identify opportunities to enhance BI capabilities and contribute to the ongoing development of the BI strategy.
• Provide training and support to business users to ensure effective use of BI tools and solutions.

You will be an ideal candidate if you:

• Minimum Experience: 2/3 years of experience in a BI Analyst role, preferably within the banking or financial services sector.
• Relevant Degree in Computer Science, Information Technology or Business Analysis.
• Preferred Qualification (Honours in Relevant Degree)
• Proven experience in engaging with stakeholders to gather requirements and deliver BI solutions.
• Expertise in SQL and experience with database technologies such as Teradata and SQL Server.
• Proficient in BI tools, particularly PowerBI, and a strong understanding of ETL concepts and OLAP cubes.
• Excellent problem-solving skills and the ability to think analytically.
• Excellent communication and interpersonal skills, with the ability to translate complex data into actionable insights for non-technical stakeholders.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment and manage multiple priorities.

End Date: September 29, 2025

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Are you someone who can:

• To protect and grow the business market share within the agricultural market segment
• Deliver customer service through adherence to quality service standards
• Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customer’s business and needs
• Complete all required administrative services through continuous reporting and updating of documents related to relevant stakeholders
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Contribute to teamwork and inclusivity within own team
• Identify opportunities to expand customer base with potentially profitable customers
• Ensure development and continuous value add improvement to operational processes
• Manages risks in own area of responsibility
• Build and maintain stakeholder relationships
• Achieve expected financial targets and uphold associated service levels

You will be an ideal candidate if you hold:

• Relevant Post Grad Degree (preferred: Agriculture/ BCom Finance or Accounting)
• 2 to 4 years related banking experience
• Additional Knowledge - Good understanding of the respective product and ability to structure deals within that environment (e.g. commercial property or wealth and investment, etc.)
• Understanding of the Bank’s credit policies and lending criteria
• Ability to interpret financial statements
• Strong communication skills
• Knowledge of Credit applications, Banking Sector and Agriculture
• Analytical skills with attention to detail

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you have:

• Ability to interpret financial statements
• Strong communication skills
• Knowledge of deal origination
• Analytical skills with attention to detail
• Strong sales and client service experience
• Ability to bring in new business and increase acquisition
• Strong credit experience and negotiation skills
• Experience in Building and maintaining stakeholder relationships experience (any segment)
• Strong collaboration skills
• Exposure to dealing with juristic clients

End Date: October 4, 2025

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Role Responsibilities

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy

Are You Someone Who Can

Model Development & Analytics Governance

• Innovate by finding the best-fit solution for each situation, including flexible delivery and customized solutions that lead to more efficient outcomes.
• Provide input into the localization of model-building policies, standards, frameworks, and governance processes.
• Adhere to model-building policies, standards, frameworks, and governance processes.
• Maintain ownership of models through regular audits and updates to ensure relevance and accuracy.
• Plan and perform regular model updates to reflect evolving business complexity.
• Challenge and test current models to ensure relevance and accuracy of outputs.
• Stay up-to-date with latest regulations and industry trends to ensure models are compliant and efficient.

Privacy, Ethics & Compliance

• Ensure ethical usage of information in compliance with privacy and sensitivity classifications.
• Understand and implement Privacy business requirements, legislation, and policy.
• Report Information Privacy Incidents and escalate appropriately for resolution of audit findings, complaints, investigations, and assessments.
• Take necessary actions to ensure compliance with statutory, legislative, policy, and governance requirements.
• Implement and provide input into governance and compliance procedures and processes.
• Maintain expert knowledge of legislative amendments, industry best practices, and internal compliance procedures.
• Ensure systems and procedures comply with business standards.

Data Analysis & Commercialisation

• Create delivery plans in collaboration with stakeholders to define metrics and track performance.
• Analyse data to identify unexplored commercialisation opportunities aligned with business needs and revenue options.
• Translate technical data into practical business information using approved FirstRand architecture.
• Analyse information requirements, data availability, and quality to support management decisions.
• Conduct data manipulation and analysis to proactively meet business needs and ensure high-quality, reliable information.

Advanced Modelling & Machine Learning

• Develop core analytical capabilities and model libraries using advanced statistical and quantitative techniques.
• Build and enhance statistical or quantitative models used for regulatory purposes.
• Document and implement models to address specific business requirements.
• Apply statistical techniques to support decision-making and experiment design.
• Use mathematical concepts (e.g., multivariable calculus, linear algebra) to improve predictive performance and algorithm optimisation.
• Research into best practices regarding the development, maintenance and use of statistical models used for regulatory purposes.
• Utilise predictive modelling to forecast outcomes and challenge key assumptions.
• Conduct text analytics to extract insights from unstructured data.
• Apply data wrangling principles to identify and correct data quality issues.

Collaboration & Stakeholder Engagement

• Collaborate across departments to ensure proper use of data and delivery of operational results.
• Participate in projects addressing analytical needs and opportunities.
• Serve as a subject matter expert (SME) for analytics, applying business product/service knowledge. Can communicate technical concepts to non-technical stakeholders.
• Engage in cross-functional relationships to provide and receive work support.
• Build and sustain collaborative relationships with peers and stakeholders.
• Participate in communities of practice and contribute to organisational knowledge improvement.
• Build relationships to manage expectations, share insights, and create buy-in.

Customer Experience & Strategic Insights

• Use data and analytics to improve customer experience by understanding context and identifying monetisation opportunities.
• Monitor implementation of business decisions and recommend enhancements using statistical modelling.
• Validate, interpret, and create reports and presentations for stakeholders.
• Review and assist junior analysts with processes and models.
• Contribute to a culture of sharing successes, issues, trends, and ideas.

Technical Communication & Visualisation

• Conduct data visualisation to present findings to technical and non-technical audiences using effective visual encoding principles.

Analytics Strategy & Execution

• Determine business questions and select appropriate analytics models.
• Source and prepare relevant data for analysis.
• Translate business requirements into tangible models with clear business value.
• Develop and apply analytical algorithms to build, test, and implement solutions that reduce risk, increase profitability, and improve efficiency

Qualifications and Experience

• Minimum Qualification: Mathematical/Analytical/Actuarial Science B.Sc. Degree or B. Com Degree
• Other related qualifications: Engineering and Computer Science
• Advantageous Qualification: Honours Degree
• Experience: A minimum of 4 - 6 years’ experience in analytics or credit risk analytics environment
• Tech Stack: SAS, SQL, Teradata, PowerBI programming preferable, Excel
• Good communication skills
• Good interpretation skills
• Quantitative and analytical skills

You will have access to

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are / have

• Analytical
• Adaptable and curious
• Thrive in a collaborative environment
• Conceptual and Big Picture Thinking
• Strategic Thinking

End Date: September 29, 2025 

go to method of application »

Are you someone who can:

• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements.
• Work closely with the team / allocated individual in order to up skill knowledge and skills in Operations and Administration
• Manage own development to increase own competencies.

You will be an ideal candidate if you:

• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements and being able to present and sell concepts to clients.
• Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
• Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
• Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
• Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
• Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
• Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.
• Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
• Manage own development to increase own competencies and develop technical and business skills.
• Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.
• Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.

Additional Requirements

• Minimum: B.Comm, B.Eng, BSC Eng, BSC Informatics or related degree.
• 4 – 6 years’ experience in programming (Java).
• Familiar with one or more programming languages as appropriate for the specific requirements of the department related to the field.
• System Design experience advantageous

End Date: September 27, 2025

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Job Purpose:

• To lead and manage a team of Business Development Managers (BDMs) focused on driving sales of the FNB Invest and Insure products into the relevant FNB and RMB segments.
• The role is responsible for achieving FNB and RMB Private Advisors’ sales budgets via the BDM team, fostering a high-performance sales culture, and ensuring consistent execution of daily sales activities.

Are you someone who has:

Key Responsibilities:

Team Leadership & Management

• Lead a team of Invest and Insure Business Development Manager’s
• Provide coaching, mentoring, and performance management to ensure individual and team success.
• Conduct regular team meetings, one-on-ones, and performance reviews with Business Development Manager’s as well as FR Stakeholders.

Sales Strategy & Execution

• Drive achievement of Invest and Insure sales budgets through effective team management.
• Develop and implement sales strategies aligned with business objectives.
• Monitor and report on sales performance, pipeline development, and conversion rates.

Daily Sales Activity Oversight

• Manage and track daily sales activities of Business Development Manager’s to ensure alignment with budgets.
• Support Business Development Manager’s in Advisor engagements, presentations, and deal closures.
• Ensure that all reporting tools are accurately and consistently updated and used.

Sales Culture Development

• Foster a dynamic, competitive, and collaborative sales culture.
• Promote accountability, ownership, and continuous improvement within the team.
• Recognize and reward high performance and innovation

You will be an ideal candidate if you have:

• BCom, CFP or similar qualifications
• Minimum 5 years’ experience managing a team of Invest and/or Insure BDMs.
• Proven track record of achieving sales budgets through team leadership.
• Strong understanding of financial products, especially in the Invest and Insure domains.
• Experience in developing and executing sales strategies.
• Excellent leadership, communication, and interpersonal skills.

Key Competencies:

• Strategic Thinking
• Results Orientation
• People Leadership
• Sales Acumen
• Analytical & Reporting Skills
• Coaching & Development

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you have the following:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment.
• Detail-oriented
• Proactive and accountable
• Calm under pressure 
• Collaborative mindset
• Flexible and adaptable in a dynamic work environment

End Date: September 26, 2025

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: September 26, 2025 

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Are you someone who can:

Implement and maintain Google Tag Manager:

• Manage and maintain GTM containers and their underlying, tags, triggers, templates, variables and folders to capture website interactions, user behavior, and marketing campaign performance.
• Collaborate with tech, marketing, analytics, and development teams to define tagging requirements and ensure seamless integration.
• Conduct thorough testing to ensure accurate data capture and troubleshoot any tag-related/ measurement issues.
• Stay up-to-date on the latest GTM features and best practices, and implement them to enhance our tracking capabilities.
• Document tagging procedures and provide ongoing support to internal stakeholders.
• Develop and manage data layers to facilitate robust tracking and personalized user experiences
• Conduct regular audits of GTM implementations to ensure data integrity and optimal performance
• Provide technical guidance and support to internal teams and clients on GTM best practices
• Utilise Google Analytics (GA) and other analytics tools to gather, analyse, and interpret data
• Translate data into actionable insights for clients, providing regular reports and presentations
• Identify areas for improvement and make data-driven recommendations
• Work closely with account managers and other team members to ensure successful campaign execution
• Stay up to date on the latest trends and best practices in data, tech & AI

Firebase Implementation and Optimisation (or related mobile measurement platform - MMP):

• Assist in configuration of SDKs for iOS and Android applications, focusing on analytics, messaging, and remote config functionalities
• Set up and manage custom events, user properties and audiences
• Collaborate with mobile development teams to ensure proper integration and data flow between applications and the MMP
• Utilize A/B testing and optimize app features and user journeys
• Monitor data quality and provide insights for continuous improvement

Deep Linking

• Create and manage various types of deep links (e.g., standard deep links, deferred deep links, universal links, app links)
• Work with development teams to ensure correct handling and routing of deep links within applications.
• Manage resources and budgets effectively to ensure project success
• Implement and test deep link tracking to attribute user acquisition and engagement accurately.
• Troubleshoot and resolve any issues related to deep link functionality and performance.

Technical Consulting and Support:

• Act as a subject matter expert for GTM, Firebase, and deep linking, providing technical guidance and recommendations to clients and internal teams
• Collaborate with internal teams (e.g., campaign managers, creative teams, management teams) to understand their needs and deliver data-driven solutions.
• Collaborate with developers to ensure proper data collection and integration across various platforms
•  Stay up-to-date with industry trends and advancements in analytics, mobile technology, and tracking methodologies.
• Document technical specifications, processes, and configurations for future reference.

Stakeholder and Industry Partner Relationships:

• Build strong relationships with key stakeholders across clients as well as channel partners.
• Assist in the development of tracking plans and data architecture for new projects.
• Maintain clear communication with all teams, keeping them informed of campaign progress and results

You will be an ideal candidate if you:

Qualification Requirement:

• Bachelor's degree equivalent to NQF Level 7 in Marketing, Business, Statistics, Computer Science, or a related quantitative field.
• Bachelor of Commerce with Honours (NQF Level 8) is advantageous.
• Relevant coding certifications in HTML5, JavaScript, CSS, PHP, and Python are preferred.
• Current qualification in GTM and Google Analytics is non-negotiable.

Minimum years of experience required:

• Minimum 4 -5 years of experience as a Technical specialist working with Google Tag Manager.
• In-depth understanding of GTM functionalities, including triggers, tags, variables, and data layer.
• Strong working knowledge of HTML, CSS, and JavaScript.
• Experience with website development and analytics platforms (e.g., Google Analytics, GA4) a plus.
• Excellent problem-solving and debugging skills.
• Meticulous attention to detail and a commitment to data accuracy.
• Strong communication and collaboration skills.
• Experience with server-side tagging solutions (e.g., Google Customer Match) a plus.
• Experience with data governance and data privacy regulations (e.g., GDPR, CCPA) a plus.
• Ability to work independently and manage multiple projects simultaneously.

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

End Date: September 29, 2025

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Duties and Responsibilities

• Manage all business process engineering projects and stakeholder buy in and acceptance.
• Provide input to strategic decisions that affect the functional area of responsibility.
• Lead a team of business process engineers on process redesign, reconstruction, and monitoring to ensure they are effective.
• Responsible for evaluating, designing, executing, measuring, monitoring business processes and ensuring controls are in place.
• Ensure that business process outcomes are in harmony with the organization’s strategic goals.
• Work collaboratively across all departments of the organization to help improve the management of business processes.
• Focus on the end-to-end process (value chain) from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives and goals.
• Oversee the development of process /solution training manuals.
• Oversee the training of business user on new solution/process being implemented.

Qualifications for the role:

• Qualification must be a BEng or BSc Eng in any engineering field.
• 5 + years as Business Process Engineer
• 2 + years in Management experience
• Insurance (Life or Short-term) will be an added advantage
• Black Belt and Lean Six Sigma certification would be advantageous.
• BPMN experience would be advantageous.
• Good technical exposure – working on IT related projects.
• The incumbent needs to be a seasoned Business Process Engineer with the ability to work independently and to manage resources.
• Ability to provide process design development and enhancements within the business to ensure resource and operational alignment with business strategy.
• Ability to deal with complex business processes as well and manage and execute across multiple projects.
• Strong leadership skills and the ability to cultivate and manage working relationship across various stakeholders including senior management.

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Solution driven.
• Thrive in a collaborative environment.

End Date: September 22, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: September 26, 2025

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Job Description

• There is no commonwealth advisory solution for any single client, which is why our lending offering is adaptable, and a solution is always shaped in line with our client’s changing needs and broader wealth portfolio. The Lending Specialist oversees the structured lending portfolio of our High Nett Worth Clients and overall lending solution for clients.

Job Description

• Responsible for financial analysis, risk management, portfolio management, planning and forecasting.
• Develop strong client relationships and offering customized lending solutions.
• Collaborate with Wealth Managers to enhance the structured lending business and profitability.
• Prepare reports on portfolio performance and risk metrics for stakeholders.

You will be an ideal candidate if you:

• Relevant NQF7 Level Degree in Finance, Economics or Accounting.
• Completed RE5 qualification.
• Have 7-10 years’ experience maintaining and growing wealth clients with structured lending products.   

End Date: September 22, 2025

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Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced
• mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy.
• Develop, maintain and improve IFRS9 and Capital impairment models, ensuring high accuracy and quality not only in the development, but also in documentation for successful model approvals and audits.
• Develop and apply analytical algorithms and methods to build, test and implement advanced mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e. reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.
• Provide input into localisation of appropriate model building policies, standards, frameworks, and governance process and integration of business modelling and analytics value chain.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.

Requirements:

• Relevant degree in Mathematics, Statistics or similar is required
• Strong statistical modelling experience with credit is required
• IFRS9 and Capital modeling a plus
• 5+ years' experience required in a similar role
• 2 years' experience in leading a team

End Date: September 25, 2025

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Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: September 23, 2025

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Are You Someone Who Can

• Prevent wastage and identify process improvements to contain and reduce costs!
• Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
• Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.
• Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
• Develop, encourage and nurture collaborative relationships within business and/or across the FRG.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Develop new insights into situations and apply innovative solutions to make organisational improvements.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Compile reports that track progress and guide business to make informed decisions relating to building technical equipment.
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.

You Will Be An Ideal Candidate If You Have

• Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree.
• 3 - 5 years as a Business Analyst
• Have experience with API design & Database design.
• Can write technical requirements.
• Are accredited with a TOGAF certification (advantageous)
• Have programming experience (advantageous)

You Will Have Access To

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We Can Be a Match If You Are

• Adaptable and curious
• Analyse complex data sets
• Solution driven.
• Thrive in a collaborative environment.

Additional Requirements

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

End Date: September 22, 2025

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Job Description

• To conduct comprehensive identification of all key operational risks in allocated Business Unit and provide guidance on mitigation to ensure compliance that align to FirstRand operational risk frameworks and policies

Role Purpose

• Responsible for implementing, facilitating and executing on the annual Assurance Plan (including supplementary compliance monitoring) that follows a risk-based key-controls approach and is based on defined standards and operating procedures.
• Drive the Top Risk and Key Controls initiative in the business and the formulation of the annual Risk Assurance Plan, as well as continual update and reporting on progress to the plan

Responsibilities

• Development and facilitation of comprehensive, well-considered risk assurance plans that cover the assessment of key controls, legislation (not covered by compliance monitoring centre of excellence), large or complex projects, health checks triggered by external events or identified hotspots for control weaknesses within the business.
• Preparing, agreeing, implementing and monitoring an assurance map in line with the requirements set out in group standards. 
• Assurance planning is to be conducted in combination with other assurance providers, including compliance, operational and IT risk, MCoE, ERM, internal audit and external audit.
• Research and advise on innovative ways to conduct QA and assurance that includes aspects such as event-based monitoring, continuous auditing, robotics, AI, and other optimisation mechanisms. Where possible, implement these ways.
• Analyse and fully understand the risk maturity efforts required from an assurance perspective and actively work towards the overall improvement in this regard.
• Perform risk assurance and mitigation by providing a view as to the adequacy and effectiveness of the key controls in place within R&C Invest and, where required, support in their development and implementation.
• Provide monitoring on compliance areas not covered by the compliance monitoring centre of excellence to ensure the business complies with key regulations and standards and minimises risk.
• Oversee, coordinate, and execute the annual operational control testing in R&C Invest.
• Ensure timely update of controls testing in Archer, in accordance with Operational Risk Assurance requirements.
• Facilitate, coordinate and execute ad hoc deep dives with the relevant assurance teams or through the relevant assurance Centre of Excellence (CoE) that is in place.
• Co-ordination, preparation, and presentation of high-quality assurance reporting to provide to relevant governance committees.
• Continuous analysis, tracking and reporting of consolidated issue stats within R&C Invest. Partnering with the Business Unit Risk teams for status updates to adequately close open issues on a timely basis.
• Facilitating and providing oversight, challenge, and direction to issue extensions within R&C Invest.
• Report on observations and provide insight and recommendations relating to the reviews performed to assist business in setting appropriate remediation plans.
• Partner with the business to ensure that the final remedial plans will address the associated risk.
• In partnership with BU Risk Teams, perform control testing on remedial actions (issues verification) once implemented by the business.
• In partnership with management, identify mitigating controls to high-risk issues, and perform control testing to determine the adequacy and effectiveness of these controls.
• Use insights and knowledge gained from the monitoring and assurance reviews performed to conduct comparative analysis, to identify thematic areas that require attention and to enable a view of the risk maturity and compliance culture within R&C Invest.
• In support of combined assurance, ensure the data quality of uploaded external audit findings on Archer is adequate.
• Build relationships with key stakeholders to understand their risk and control environment, displaying abilities to listen, advise, influence, negotiate and present at all levels.
• Provide ongoing consulting, guidance and oversight of remediated controls, new initiatives, and business-as-usual process controls.
• Identify opportunities to share knowledge including lessons learnt within the business and the risk and compliance community.
• Continuously expand on knowledge of R&C Invest and related business activities to be able to identify and test current and emerging risks.
• Plan and manage own workflow, anticipating obstacles, juggling priorities, and following through on objectives within agreed timeframes and according to quality standards
• Act in an ethical, independent, transparent, and morally defensible manner, including highlighting unethical practices.
• Adapt communication styles to meet the needs of different audiences. Maintain a positive attitude and respond openly to feedback. Preserve relationships despite airing conflicting views and seek mutual gains when addressing conflicts.
• Continually share, debate, and communicate learnings across the broader stakeholder group.
• Ensure combined assurance and assurance optimisation are actively driven and managed on a day-to-day basis.
• Establish a sound risk management culture through awareness of campaigns to influence behaviour and drive the importance of compliance.
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Ensure alignment to relevant risk management and compliance frameworks and methodologies.
• Manage personal development to increase own skills and competencies.

Additional Requirements

• The incumbent must have 3-5 years’ experience in either risk management, auditing, monitoring or assurance.
• Advanced excel and PowerPoint is a must as well as good report writing skills
• Exposure to and experience in controls testing as a discipline
• Understanding of audit procedures and assurance activities
• Knowledge and exposure to Monitoring systems & platforms
• Effective communication skills and report writing
• Understanding of Wills, Trusts and Estate Management is advantageous.
• Understanding of Stockbroking and/or Investment management businesses advantageous.

Qualifications

• Bachelor of commerce degree
• 3 – 5 years relevant experience
• Industry related certifications in Risk management, Assurance or controls monitoring (eg. CIA, IRMSA etc)

End Date: September 27, 2025

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Job Description

• To support the Account Executive by analysing, managing and administering a portfolio of clients including credit application process and ongoing quality risk management of the clients credit facilities and credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship

The Ideal candidate must have the following exposure:

• Achieve net profit growth for the business.
• Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained.
• Continuously monitor actual process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.
• Manage existing clients and grow portfolio through making contact and generating leads.
• Manage sales lead pipeline and enter all qualified leads into the pipeline and maintain.
• Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
• Inform and educate customers on products to ensure retention of existing customers; increase sales revenue and increase the organisation's customer base.
• Accurately administer, plan for and complete activities within area of work in an efficient, effective and timeous manner.
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Ensure compliance is adopted in terms of systems and procedures as laid out by FNB.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Create own development plan and review plan with team leader or manager.
• Understand which competencies and skills are required to be mastered to ensure personal development and performance.

You will be an ideal candidate if you:

• Relevant Degree.
• 3 – 4 year’s relevant relationship experience.
• 4 years in the financial / banking sector.

​​​​​​​You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

​​​​​​​We can be a match if you are:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric

End Date: September 30, 2025

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Job Description

• To support the Business Relationship Manager by analysing credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship

Are you someone who can:

• Analyse credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Comply with governance in terms of legislative and audit requirements
• Ensure effective Data Management by ensuring expired limits are attended to against set target
• Prepare credit proposals for review by the Credit Product House
• Compliance with procedures and processes contained in the Golden Rules

​​​​​​​You will be an ideal candidate if you:

• Business Banking Degree/Finance related qualification
• 3-5 years banking experience
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

​​​​​​​You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

​​​​​​​We can be a match if you are:

• Analytical
• Financial acumen
• Attention to detail
• Technology savvy
• Ability to deal with customers (problem solving/ customer service)
• Ability to interpret financial statements

End Date: September 30, 2025 

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Job Description

• To seek, identify and exploit business opportunities for the Bank and growing the portfolio through the acquisition of new clients and the retention thereof and responsible for portfolio management of 0 to 10 million turnover clients
• Welcome to FNB Commercial Sales in the Cape Region (Beacon Bay East London), the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has obtained:

• 2-5 years Credit Management, Relationship Management & Banking experience
• Can manage clients in the 0-10 Million turnover space
• Can strategically & operationally manage & grow a portfolio of high revenue generating clients
• Can enhance/grow business profitability & performance
• 2-5 years Business Banking experience

You will be an ideal candidate if you:

• Have obtained a Finance related Degree
• Have passed the RE5 FAIS exam (Non-negotiable)
• Have 2-3 years Business management, Portfolio management & Sales experience
• The Ideal candidate must be able to work the Cape Town Northern Suburbs

You can have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate
• We can be a match if you are:
• Sales driven
• Adaptable and curious
• Thrive in collaborative environments

End Date: September 30, 2025 

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Job Description

• To strategically and operationally manage and grow a portfolio of high revenue generating clients. These responsibilities include the key relationship management of these key clients, seeking, identifying and exploiting business opportunities for the bank and growing the portfolio through the acquisition of new clients.
• Success will be measured through client satisfaction levels, financial performance of the portfolio, sound governance and new client acquisition.

The Ideal candidate must have the following exposure:

• Manage cost to income to increase profitability and efficiencies for the business.
• Enhance business performance and profitability.
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
• Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Drive the achievement of customer migration by recommending solutions and improving efficiencies
• Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals.
• Define a sales strategy and delivery plans in support of the strategic business objectives
• Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.

You will be an ideal candidate if you:

• Have obtained 2-3 years in a Business Relationship Manager role in the Commercial Banking environment  
• FAIS Accredited qualification (NQF level 6, 7 etc.)
• Exposure to Credit Applications in Agric space environment.
• RE qualification
• Credit Management exposure a must
• Have experience of dealing with high level customer queries
• Are not an unrehabilitated insolvent

​​​​​​​You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

​​​​​​​We can be a match if you are:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric

End Date: October 5, 2025

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Job Description

• To seek, identify and exploit business opportunities for the Bank and growing the portfolio through the acquisition of new clients and the retention thereof and responsible for portfolio management of 0 to 10 million turnover clients
• Welcome to FNB Commercial Sales in the Cape Region (Beacon Bay East London), the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has obtained:

• 2-5 years Credit Management, Relationship Management & Banking experience
• Can manage clients in the 0-10 Million turnover space
• Can strategically & operationally manage & grow a portfolio of high revenue generating clients
• Can enhance/grow business profitability & performance
• 2-5 years Business Banking experience

You will be an ideal candidate if you:

• Have obtained a Finance related Degree
• Have passed the RE5 FAIS exam (Non-negotiable)
• Have 2-3 years Business management, Portfolio management & Sales experience
• The Ideal candidate must be able to work the Cape Town Northern Suburbs

You can have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate
• We can be a match if you are:
• Sales driven
• Adaptable and curious
• Thrive in collaborative environments

End Date: September 30, 2025 

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Job Description

• To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
• Contribute to cost efficiencies through responsible utilisation of work related resources
• Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
• Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
• Contribute to teamwork and inclusivity within own team
• Identify and utilise opportunities to assess and improve own performance
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Optimise work through the application of learning experiences
• Build and maintain stakeholder relationships
• Deliver customer service through adherence to quality service standards

End Date: September 22, 2025

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: September 29, 2025