Product Specialist at FNB South Africa

• To provide specialist product advice.

Are you someone who can:

• Through Product design help deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Closely monitor and stay close to the details of product design and rules.
• Assist in resolving product production incidents by confirming root cause and ensuring resolution by seeing through the incident from inception to closeout.
• Receive and analyze feedback from end users to improve product design.
• Gain a thorough understanding of Guernsey regulatory requirements to inform product builds.
• Collaborate with key enablers and supporting product houses within FirstRand to ensure the product operates optimally.
• Understand local and international trends that impact product performance to inform business requirements related to product design, pricing, and rewards.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives
• Initiate and manage product research and market research to ensure sustainability and future competitive g Facilitate the conversion of knowledge and ideas into new or improved products, processes and services.
• Manage own development to increase own competencies.

You will be an ideal candidate if you:

• Bachelor's degree in Business or a related field.
• Prior experience in a product specialist or similar role would be advantageous
• Must have knowledge of the financial services industry and regulatory environment.

Ideal Skills:

• Excellent problem-solving skills with the ability to resolve production incidents efficiently.
• Strong analytical skills to interpret end-user feedback and regulatory requirements.
• Excellent communication skills, both written and verbal, to effectively interact with stakeholders.
• Ability to collaborate with cross-functional teams and key enablers within the organization.
• Ability to analyze market trends and their impact on product performance.
• Experience in filtering and translating information to shape business requirements.
• Knowledge of product design, pricing strategies, and rewards programs.

End Date: September 25, 2025