Product and Support Operations Manager at FNB South Africa

Job Description

• The Product Manager will be responsible for the strategic and operational management of all Personal and Private Lending products within the Islamic Banking portfolio across the bank. This includes Shari’ah-compliant lending solutions tailored to both mass affluent and high-net-worth clients.
• The role requires a strong understanding of Islamic finance principles, product lifecycle management, and cross-functional collaboration to drive product performance, innovation, and compliance.

Key Responsibilities:

Product Development & Management

• Define and maintain product rules, features, and manuals ensuring Shari’ah compliance.
• Develop and update pricing schedules, highlighting key differentiators across segments.
• Oversee linked/associate products to enhance value propositions and cross-sell opportunities, oversee and own the product strategy and stakeholder management
• Lead the switching process and ensure seamless transitions between products.

Market & Competitor Intelligence

• Conduct ongoing competitor landscape analysis to benchmark and identify gaps.
• Develop compelling value propositions and strategic direction for product growth. Internal co-creation with Sales Manager

Sales, Channels & Acquisition

• Collaborate with channel teams to optimize acquisition strategies and sales enablement.
• Design and refine sales/channel fulfilment and onboarding process flows.
• Ensure data extraction and dissemination to frontline teams for targeted engagement.

Credit & Risk Management

• Define and manage credit mandates, collateral requirements, and processing timeframes.
• Monitor risk exposure across all products, including non-performing and overdrawn accounts.
• Partner with Credit to ensure alignment with Islamic principles and operational efficiency.

Operational Excellence & Systems

• Identify and address system and operational deficiencies impacting product delivery.
• Drive efficiency unlocks across product features, processes, and system constructs.
• Ensure system capability supports current and future product needs.

Performance & Analytics

• Input into implementation and monitoring of scorecards to track product performance and client engagement.
• Analyze usage patterns, asset types, and client profiles to inform product strategy.

Marketing & Communication

• Develop and maintain marketing collateral aligned with brand and Shari’ah principles.
• Support internal and external communication strategies to promote product awareness.

People Leadership & Team Management

• Lead and manage two key teams:
• Vehicle and Asset Finance Team (Sales-focused)
• Residential Property Finance Team (Operations-focused, including annual recontracting)
• Set clear team objectives, KPIs, and performance scorecards aligned to strategic goals.
• Conduct regular performance reviews, coaching, and development planning.
• Foster a collaborative, high-performance culture across both sales and operational functions.
• Ensure team alignment with Islamic Banking values, compliance standards, and customer-centric delivery.

Qualifications & Experience:

• Bachelor’s degree in Business, Finance, or related field.
• 5+ years in product management, preferably within Islamic Banking or lending products.
• An understanding of Shari’ah-compliant financial instruments would be preferred
• Proven experience in cross-functional stakeholder engagement and project delivery.

Skills & Competencies:

• Strategic thinking with strong commercial acumen.
• Excellent communication and presentation skills.
• Analytical mindset with proficiency in data interpretation.
• Strong project management and organizational skills.
• Ability to navigate complex systems and drive operational improvements.

End Date: September 25, 2025