Solutions Architect (Internal Consultant) at Alistair Group

Based: Sandton

• We are seeking an Implementation & Solutions Architect to join our Group on a permanent basis, to report into our Director based in  Maryland, USA.
• The Solution Architect is part of the Technology department and is instrumental in bringing our internal clients' business processes to life leveraging low/no-code SaaS solutions.  The person will have the opportunity to build new and/or enhance current internal clients’ business processes. The role requires someone that loves being hands-on with technical products and acting as a strategic advisor to internal clients. This individual must have professionalism, patience, and a people first attitude, while attention to detail is a must.

Duties and Responsibilities

• Manage, maintain and enhance existing Alistair Group low/no-code technology products and process workflows
• Lead development of new solutions for our Road-Freight, Warehousing, Material Handling, Driver-Training and HSSEQ business
• Engage with internal clients to understand technology-based challenges and architect logical solutions
• Create detailed requirements documents that clearing explain the problem and suggested solution

Formal Training / Education

• University graduate
• Solid Experience with project management, SAAS low/no-code automation platforms

Skills and Experience

• Minimum of 3 years’ experience required
• High-level of communication skills in English
• Relevant experience in a customer-facing role such as Technical Customer Success Manager, Solutions Architect, or Implementation Consultant
•  Experience with project managing customer implementations for enterprise clients, or consulting with clients on business process improvements.
• Advanced understanding of SaaS, and Cloud based software environments
• Builder mindset: you’re comfortable in a startup environment taking projects from 0 to 1
• Knowledge and understanding of APIs and webhooks and all their relevant CRUD actions
• Understanding of database structure and how systems integrate and “talk” with one another
• Proven experience with troubleshooting technical problems where the answer isn’t obvious or Google-able
• Experience running projects where the roadmap/checklist is not out-of-the-box.
• Comfort in helping define customer workflow/automation requirements by asking the right questions
• Teasing out nuanced details from the customer. Being able to read between the lines to find their actual pain points, and be able to solution the answer
• Comfortable with creating net-new process diagrams/workflows