Solutions Lead-2 at FNB South Africa

Job Description

• Dear Future, Solutions Lead
• The role requires you to lead the design of sustainable solutions on assisted and unassisted platforms that can be leveraged across product houses, business units and sub-segments. To conduct solution impact assessments to determine most efficient solution design and implementation approach

Are you someone who can:

• Lead the design of sustainable solutions on assisted and unassisted platforms that can be leveraged across product houses, business units, and sub-segments.
• Conduct solution impact assessments to determine the most efficient solution design and implementation approach.
• Solution design and documentation of Business and System architecture.
• Apply innovative thinking to solution design to ensure effective integration and scalability across all systems and channels (APP, USSD, ATM, etc.).
• Ensure end-to-end implementation of business solutions, collaborating with and managing resources across all impacted business and development teams.
• Provide Subject Matter Expert advice to the COE and other business units on solution implementation and design requirements from both system and business perspectives.
• Manage all Group stakeholders with reporting and representation at their MANCOs, EXCOs, etc
• Put together strategic solutions for complex business problems from both operational and project perspectives.
• Define and optimize new and existing processes using continuous improvement techniques.
• Conduct impact or effort analysis on all projects/solutions to assess viability and prioritise requirements.
• Map advanced processes on Visio as per BPMN standards.
• Work with BA, IT to deliver on all projects in ETC
• Apply SDLC principles to all managed projects.
• Scope and size projects, log requirements with impacted areas, and coordinate teams to ensure prioritisation.
• Document all BA artifacts (BRS, Use Cases, Process Flows, FRS, Gap Analysis, Test Cases, etc.).
• Track and monitor project progress throughout the SDLC, including decision registers, risk registers, and dashboards.
• Facilitate JAD and unpacking sessions for solution design.
• Report back to SteerCo and manage stakeholders across all initiatives.
• Analyse data to gain customer insights for initiating key projects to optimize processes and improve customer experience.
• Maintain automated reporting and data loads based on stakeholder requirements.
• Carry out ad-hoc data requests on customer and product databases.
• Work with Data Team to ensue Dashboarding on PowerBI is enabled. 
• Preparation of EXCO decks for the Business
• Collaborate with Operations to solve their business problems
• Develop Business Cases and present where required
• Manage Work Item Journey and Console to ensure we Track our KPIs
• Manage 2 Product Specialists and a Product Analyst
• Experience with contracts and negotiation will be an advantage

Other Responsibilities:

• Identify and implement new business opportunities to utilise our Delivery Platform
• Collaborate with data science and analytics teams to identify how we address inefficiencies in our business
• Design and deploy process automation
• Stay abreast of logistic trends and innovations, assessing applicability to the COE and broader business units.
• Advantage if you have CX and or Process skills

You will be an ideal candidate if you have the following:

• Business Degree or Engineering, Computer Science or related qualification
• 10 years’ experience in Management of Teams and Track record of innovation and implementation of projects
• CX or Process qualification will be advantageous
• Experience with CX and implementation of Projects where integration was required
• Familiarity with Work Items and Business management in a capability  area
• Ability to work with data and draw insights on identifying opportunities
• Understanding of governance around projects e.g. Business Case, Risk assessments, Cloud, etc
• Strong business background and networking ability to get data and navigate projects issues, priority, etc

End Date: February 10, 2026