Source To Pay Delivery Lead at Accenture

Overall

The Service Delivery Manager works with Client to deliver Outsourcing Services which will cover Sourcing , Procurement & Accounts Payable . As the overall Service Delivery lead, they own the Client Service Management , growth of the account, financial performance, responsible for managing the Delivery Team & driving Intelligent Operations agenda

Key Responsibilities:

Develop and manage the outsourcing delivery contract relationships

• Single point of contact for the client account senior executive and client on the outsourcing contract, engaging early in new sales
• Development and management of the outsourcing client relationship
• Set client expectations in conjunction with the client account senior executive and manage to those expectations

Manage the operational and financial performance of the outsourcing contract

• Sponsor the client transformation program and activities to meet service measures and cost savings, if applicable
• Set and manage outsourcing contract service level agreements, acting as a delivery escalation point around client priorities and issues
• Manage outsourcing change orders
• Improve mobilization and transition costs in conjunction with Service Delivery Operations
• Participate in and comply with the outsourcing account quality programs, including QA & Client Satisfaction
• Drive implementation of changes identified by quality programs, including QA & Client Satisfaction
• Ensure adoption and compliance with Accenture Delivery Methods in accordance with Policy,  including the creation and maintenance of the management plans (e.g., Business Continuity, etc.)
• Achieve year-over-year headcount reductions and efficiencies in conjunction with Service Delivery Operations
• Drives full utilization of leveraged Enterprise Service capabilities, such as HR, Commercial & Contract Management, Financial Management and Facilities Management.

Lead and develop the Outsourcing Account Delivery Team

• Drive the succession plan and talent management for the Outsourcing Account Delivery Team
• Lead the Outsourcing Account Delivery Team and support functions

Drive outsourcing growth

•   Leverage industry expertise to influence client outsourcing strategies
•   Drive incremental revenue growth through expansion or renewals of outsourcing work