(South Africa) Customer Support Consultant (fluent German) at SupportYourApp

Description

Join our SupportYourApp team as a Customer Support Consultant and provide high-level quality support for famous IT-companies from all over the world.

What you'll be doing:

• Resolving basic to complex support issues for customer inquiries received via omni-channel support (emails, live chat, and calls);
• Becoming a product expert and providing documentation updates to our knowledge base;
• Ensuring customers' satisfaction;
• Communicating with developers from various IT-companies.

Requirements

• Excellent command of German (both written and spoken) and advanced English;
• Great communication and presentation skills;
• Customer oriented and responsible attitude;

Will be a plus:

• Experience with native speakers;
• International exchange programs/practice with native speakers;
• Experience in Customer Support;
• Knowledge of CRM systems.

Benefits

• Fixed business hours or flexible schedule;
• Competitive monthly rate in USD;
• Full Remote; 
• Financial and professional growth;
• Paid intensive training and trial period;
• Great management with no bureaucracy; 
• Good bonuses for referring friends (referral program);
• Occasional business trips

Who are we?

We are SupportYourApp, leading customer support outsourcing company. We work with 30+ countries and provide BPO solutions to IT companies in 40+ languages. There are amazing startups as well as leaders of IT industry among our clients.

Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills!