Spa Manager at Service Solutions Pvt. Ltd. (SSL)

Responsibilities

• Demonstrate sincere customer focus and true appreciation for the guest experience
• Develop and implement spa goals, policies and procedures
• Responsible for leading the efficient and effective spa operation including short- and long-term strategic planning
• Develop and maintain adequate professional product program
• Develop and maintain retail product program
• Maintain establishment and employee professional code of conduct
• Maintain pricing integrity and spa standards
• Produce annual marketing plan in conjunction with the hotel
• Assist with the annual public relations program, calendar of events, media etc.
• Identify new business and marketing opportunities
• Promote and sell customized spa programs to conference groups
• Ensure compliance with hotel policy and procedures
• Planning services include food and beverage service and activities and any special requirements or events
• Promote and sell customized spa programs to conference groups as required
• Liaise between the hotel front office and sales operational departments, clients and guests for conference and in-house guests
• Manage, train and motivate all spa employees
• Perform department annual employee schedules and department payroll structures and basics to finance
• Maintain thorough knowledge of competitors, including location, product offering, pricing and promotions and sales techniques
• Establish and maintain a professional business relationship with all vendors
• Ensure equipment and physical facility in peak condition including cleanliness and repair
• Develop, follow and ensure that all safety and emergency policies, procedures and practices adhered to
• Participate in the annual budgeting and forecast process
• Control costs of goods purchased, service supplied and labour necessary
• Attend hotel communication meetings regularly

Core Competencies, Characteristics & Qualifications

• Minimum 5-year proven experience in a management position in a spa
• Experience in a luxury hotel an asset
• Demonstrated strong leadership, team, and communication skills are essential
• Proven public speaking capabilities coupled with strong sales and marketing, and event management experience/exposure
• Ability to analyze and interpret the needs of clients, entertainers and guests and offer appropriate options, solutions and resolutions.
• Proven knowledge of cost analysis, fiscal management, and budgeting techniques, specifically as it relates to convention, event management
• Strong personal integrity with an innate desire to work in an ethical manner
• Demonstrate ability to lead and direct a multi-faceted team, including coaching and mentoring
• High organized, goal and results oriented with ability to execute plans and manage change effectively
• Strong ability in sales
• Ability to build and maintain strong relationships, interact and influence at all levels both within and outside the organization including owners, key business partners, suppliers and their representatives, team members and guests
• Proven ability to achieve goals, multi-task and set priorities based on a constantly changing business environment
• Effective decision-making capabilities demonstrating sound judgment
• Ability to create a culture of innovation and creativity coinciding with consistent delivery and presentation
• Highly detail oriented exceptional organizational skills and able to handle multiple priorities under pressure
• Comprehensive knowledge of set-ups, groups and functionality
• Strong working knowledge of MS Word and computer literacy

Ref: CT003335/MS