Servicely Analyst - HR and Payroll Transformation (57574) at Ntice Sourcing Solutions

Job Description

• Servicely Analyst - HR & Payroll Transformation
• Johannesburg | Global HR & Payroll Services
• Are you one of the few people who actually knows Servicely inside out?
• Here's your chance to own a global build - from zero to world-class.
• A multinational enterprise has just selected Servicely as its core Service Management platform and is about to transform how HR Operations, HR Services, and Payroll deliver support across the world.
• They're looking for someone who doesn't just configure Servicely...
• They want someone who can design, build, automate, and lead the full HR & Payroll workflow transformation.
• If you've been waiting for the project where you can truly shape the future of digital HR services - this is the one.

You will lead:

• Architect and configure the full Servicely platform for HR & Payroll Ops.
• Map current processes and redesign them into scalable, automated digital workflows.
• Build service catalogues, case management flows and self-service experiences.
• Implement AI-powered features (chatbots, predictive routing, intelligent triage).
• Collaborate with global HR, Payroll, IT and project teams to drive adoption.

Required Skills

• Proven hands-on Servicely configuration + end-to-end implementation experience.
• Strong understanding of HR, Payroll or Shared Services processes.
• Experience embedding automation using AI, NLP or workflow intelligence.
• Ability to run workshops, interpret business needs and convert them into digital solutions.
• Experience with ServiceNow, Workday, or other ESM/ITSM tools is a big plus.
• Exposure to large, global enterprise environments.
• Relevant IT or information systems degree (Master's advantageous).