Spec: Product Manager at BCX

Core Description

• Responsible for the execution of the Internet product lifecycle management process, including financial and market performance of Telecommunications products through the product life cycle.
• The role optimises product performance and customer satisfaction.
• Functions include targeting, competitive positioning, external environment analysis, technology planning and setting product roadmaps and coordination of product line strategies together with relevant stakeholders.
• Responsible for defining the strategic product portfolio direction and objectives to ensure execution of the business strategy.

Key Deliverables / Primary Functions

• Gather and analyse market requirements and convert these into system requirements; drive the development of differentiated products or enhance existing products, with defined processes
• Manage product portfolio, including development of description, value proposition, offerings and packages, cost and pricing and maintain product information on operational support systems
• Manage product performance, including fulfilment assurance, financial performance and product life cycle considerations (i.e. building product roadmaps, particularly technology roadmaps)
• Position products and outbound messaging with collateral, and enable the sales force through training, incentives and battle cards
• Promote products externally with press, clients, and partners and monitor the competition
• Measure existing customer service performance, continually refresh and optimise technology and conduct research and development
• Manage change requests, paper and electronic invoices, order forms price plans and feature and package codes on billing systems

Core Functional Skills & Capabilities

• Product Management (2023)
• Product Knowledge
• Process Orientation
• Business Acumen
• Relationship Building

Core Behavioural Competencies

• Job Match
• Formulating Strategies & Concepts
• Presenting and Communicating information
• Adapting & Responding to change
• Applying expertise & Technology
• Adhering to principles and values
• Culture Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 5 years relevant experience

Or

• NQF4 (Grade 12) with 7 years experience

Certifications

• Preferred/Advantageous Certifications:
• eTOM
• ITIL
• Project Management

Professional Memberships in Relevant Industry

• ECSA - Engineering Council of South Africa

Level of Engagement & Span of Control

Span of Control

• 1 to 0

Level of Engagement

• C suite external and external

Special Requirements / Employment Condition

• Valid Drivers license
• Ability to work staggered hours, shifts, overtime and respond to call-outs

Workplace / Physical Requirements

• Hybrid Remote Worker
• Revenue Generating
• Non-Billable