Openings at BCX

Core Description

• Responsible for the execution of the Internet product lifecycle management process, including financial and market performance of Telecommunications products through the product life cycle.
• The role optimises product performance and customer satisfaction.
• Functions include targeting, competitive positioning, external environment analysis, technology planning and setting product roadmaps and coordination of product line strategies together with relevant stakeholders.
• Responsible for defining the strategic product portfolio direction and objectives to ensure execution of the business strategy.

Key Deliverables / Primary Functions

• Gather and analyse market requirements and convert these into system requirements; drive the development of differentiated products or enhance existing products, with defined processes
• Manage product portfolio, including development of description, value proposition, offerings and packages, cost and pricing and maintain product information on operational support systems
• Manage product performance, including fulfilment assurance, financial performance and product life cycle considerations (i.e. building product roadmaps, particularly technology roadmaps)
• Position products and outbound messaging with collateral, and enable the sales force through training, incentives and battle cards
• Promote products externally with press, clients, and partners and monitor the competition
• Measure existing customer service performance, continually refresh and optimise technology and conduct research and development
• Manage change requests, paper and electronic invoices, order forms price plans and feature and package codes on billing systems

Core Functional Skills & Capabilities

• Product Management (2023)
• Product Knowledge
• Process Orientation
• Business Acumen
• Relationship Building

Core Behavioural Competencies

• Job Match
• Formulating Strategies & Concepts
• Presenting and Communicating information
• Adapting & Responding to change
• Applying expertise & Technology
• Adhering to principles and values
• Culture Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 5 years relevant experience

Or

• NQF4 (Grade 12) with 7 years experience

Certifications

• Preferred/Advantageous Certifications:
• eTOM
• ITIL
• Project Management

Professional Memberships in Relevant Industry

• ECSA - Engineering Council of South Africa

Level of Engagement & Span of Control

Span of Control

• 1 to 0

Level of Engagement

• C suite external and external

Special Requirements / Employment Condition

• Valid Drivers license
• Ability to work staggered hours, shifts, overtime and respond to call-outs

Workplace / Physical Requirements

• Hybrid Remote Worker
• Revenue Generating
• Non-Billable

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Core Description

• To develop of solutions in accordance with business requirements and operational and service level agreements.

Key Deliverables / Primary Functions

• Contributing to the Sales & Solutions Business Unit Strategy and Operational Model
• Accountable for producing complex, often multiple business unit solutions that meet the required levels of quality and standards within negotiated and agreed service levels, operational level agreements or contracts.
• Accountable for developing and presenting winning solution proposals including inter alia solution strategy, architecture and design, and pricing that meets client requirements and aligns with the BCX Cloud Platform Services strategy
• Identifying and mitigating Technology, Commercial and Delivery risks in proposed solutions.
• Engaging with external clients, along with BCX sellers, to understand and shape client strategy and requirements and subsequently presenting solution proposals to those clients.
• Participating in client or vendor contract negotiations where required.
• Participating in deal qualification or selection processes
• Collaborating with and facilitating efficient engagement between and within BCX Divisions
• Establish and enhance relationships and network with partners, customers and vendors

Core Functional Skills & Capabilities

• Solution Architecture
• IT Architecture
• Relationship Building
• ICT Knowledge
• Delivery Management

Core Behavioural Competencies

• Job Match
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Presenting and Communicating information
• Analysing
• Deciding & Initiating Action

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 7+ years’ experience in solution architecture, of which 2 years at a senior level

OR

• Alternatively, 9 years’ experience in solution architecture, of which 2 to 3 years is at a senior management level.

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

• Valid Drivers license
• Required to travel locally and/or internationally

Workplace / Physical Requirements

• Hybrid Remote Worker
• Non-Billable
• Revenue Generating

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Core Description

• Responsible for participating in the scoping and implementation of SAP Solutions for clients.
• Ensure that implementations and support services meet client requirements.
• Responsible for preparation and contribution to the process design specification, configuration, testing and implementation of required SAP solutions.

Key Deliverables / Primary Functions

• Complete projects and deliver quality solutions to clients in time, within budget and to agreed scope.
• Ensure projects and solution deliveries have the required documentation, testing plans, etc.
• Meet deliverable requirements/service level measures/specific targets. (e.g.: Meeting SLAs confining to quality requirements)
• Drive and actively participate in designing and developing fit for purpose solutions for clients through obtaining and analysing business requirements and researching best practice (R&D).
• Generate leads and identify opportunities to sell new solutions to clients. (e.g.: Feasibility analysis of Retail processes that can generate new SAP business)
• Ensure that all potential risks that may impact on the performance and success of the department are identified, escalated and mitigated
• Ensure high quality work processes during all support/project cycles through the defect management process to ensure a high-quality solution.
• Create re-usable solution, process or work product (Technical/Non-Technical) that can save time, efforts and eliminate errors of self/others.
• Knowledge dissemination. (e.g.: Conduct Technical/domain training to enhance skills of team members)
• Ensure personal billable hours meet agreed target ranges
• Submit timesheet in time according to BCX policies and procedures.
• Knowledge creation and storage. e.g.: Document all new processes/activities, configuration and store on the knowledge management server

Core Functional Skills & Knowledge

• Administration; Preparation of Documents and User Manuals; Process Documentation; Specification writing; SAP Application Lifecycle Management Advanced MS Excel skills

Core Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations_Operational and Tactical
• Decision Making
• Handling Pressure
• Communication and Impact

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12

Additional Qualification preferred or advantage

Experience

• 3 years of experience

Or

• If the highest qualification is grade 12, 5 years of experience

Certifications

• None

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements/ Employment Condition

• Valid Drivers license

Workplace/Physical Requirements

• Hybrid Remote Worker

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Core Description

• To manage the execution of IT projects in accordance with the specified and agreed upon scope, timeframe, budget, and quality requirements.
• To monitor adherence to project management governance, principles, standards, and methodologies.

Key Deliverables / Primary Functions

• Define project plans incorporating scope, budget, and timeframes to ensure quality and successful project execution.
• Manage the delivery of multiple, large-scale, projects to successful completion in accordance with scope, budget, timeframe, and service level agreements.
• Monitor governance and quality of the projects, including adoption of PMO methodologies, principles, tools, standards, and processes.
• Provide onsite guidance for the project team to build and motivate team members to meet project milestones. Resolve issues, conflicts, dependencies, and critical path deliverables.
• Track and report on project status and performance, monitoring project overheads and capital expenses, project deliverables, dependencies, and timeframes.
• Identify and mitigate risks within the project and manage project change requests to ensure successful and on-time project delivery.
• Contribute to process improvement initiatives to improve project delivery.
• Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with partners, customers and vendors in support of market dominance.

Core Functional Skills & Capabilities

• Project Management
• Agile Methodology
• Relationship Building & Partnering
• Budget Management
• Risk Management

Core Behavioural Competencies

• Job Match
• Deciding & Initiating Action
• Adapting & Responding to change
• Planning & Organising
• Delivering Results & Meeting customer expectations
• Writing and Reporting
• Presenting and Communicating information

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Business
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 5 years’ relevant experience and relevant Project Management certification

OR

• 7 years’ relevant experience and relevant Project Management certification.

Certifications

• Agile
• Project Management Professional (PMP) Certification or Prince2 or PMBOK or equivalent

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Span of Control 0

Level of Engagement: Internal stakeholders and external clients

Special Requirements / Employment Condition

• Valid Drivers license

Workplace / Physical Requirements

• Hybrid Remote Worker
• Client Roaming
• Billable