Ops Spec: SAP at BCX

Core Description

• Responsible for participating in the scoping and implementation of SAP Solutions for clients.
• Ensure that implementations and support services meet client requirements.
• Responsible for preparation and contribution to the process design specification, configuration, testing and implementation of required SAP solutions.

Key Deliverables / Primary Functions

• Complete projects and deliver quality solutions to clients in time, within budget and to agreed scope.
• Ensure projects and solution deliveries have the required documentation, testing plans, etc.
• Meet deliverable requirements/service level measures/specific targets. (e.g.: Meeting SLAs confining to quality requirements)
• Drive and actively participate in designing and developing fit for purpose solutions for clients through obtaining and analysing business requirements and researching best practice (R&D).
• Generate leads and identify opportunities to sell new solutions to clients. (e.g.: Feasibility analysis of Retail processes that can generate new SAP business)
• Ensure that all potential risks that may impact on the performance and success of the department are identified, escalated and mitigated
• Ensure high quality work processes during all support/project cycles through the defect management process to ensure a high-quality solution.
• Create re-usable solution, process or work product (Technical/Non-Technical) that can save time, efforts and eliminate errors of self/others.
• Knowledge dissemination. (e.g.: Conduct Technical/domain training to enhance skills of team members)
• Ensure personal billable hours meet agreed target ranges
• Submit timesheet in time according to BCX policies and procedures.
• Knowledge creation and storage. e.g.: Document all new processes/activities, configuration and store on the knowledge management server

Core Functional Skills & Knowledge

• Administration; Preparation of Documents and User Manuals; Process Documentation; Specification writing; SAP Application Lifecycle Management Advanced MS Excel skills

Core Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations_Operational and Tactical
• Decision Making
• Handling Pressure
• Communication and Impact

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR NQF 4: Grade 12

Additional Qualification preferred or advantage

Experience

• 3 years of experience

Or

• If the highest qualification is grade 12, 5 years of experience

Certifications

• None

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements/ Employment Condition

• Valid Drivers license

Workplace/Physical Requirements

• Hybrid Remote Worker