Postbank is a bank by South Africans for South Africans and like all the other renowned commercial banks in the South African market, Postbank is all about serving the South African citizens and creating lasting value. The Bank’s core function is to provide cost-effective financial services to South Africans. It views itself as a banking and financial ser...
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Purpose of the Job
- Responsible for the supervision of the issuing of bank cards to customers at the allocated sites. This includes the day-to-day management of the distribution including supervision of staff. The Team Lead Customer Services (TL) serves as Postbank’s in-store banking representative within partnered retailers.
- The TL provides frontline assisted support to Customer Service Clerk (CSC) who require help initiating or completing banking transactions for customers, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
- This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
- Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above.
Job Responsibilities
- Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
- Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
- Ensure that staff follow the SOPs that have been documented.
- Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
- Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
- Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
- Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
- Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
- Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
- Ensure queues at the distribution sites are appropriately managed.
- Ensure all customer complaints are attended to promptly.
- Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
- From time to time the Team leader may be required to issue cards to customers if clerks are absent
Minimum Qualifications and Experience Required
- Matric (Grade 12) – essential
- NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
- Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
- Familiarity with Postbank or similar financial platforms advantageous
- Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
- Supervisor/ Team Lead experience will be an added advantage.
- Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook
- Code 8 Driver’s License and Own Car Essential
Deadline:11th March,2026
go to method of application »
Purpose of the Job
- Responsible for the supervision of the issuing of bank cards to customers at the allocated sites. This includes the day-to-day management of the distribution including supervision of staff. The Team Lead Customer Services (TL) serves as Postbank’s in-store banking representative within partnered retailers.
- The TL provides frontline assisted support to Customer Service Clerk (CSC) who require help initiating or completing banking transactions for customers, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
- This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
- Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above.
Job Responsibilities
- Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
- Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
- Ensure that staff follow the SOPs that have been documented.
- Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
- Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
- Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
- Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
- Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
- Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
- Ensure queues at the distribution sites are appropriately managed.
- Ensure all customer complaints are attended to promptly.
- Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
- From time to time the Team leader may be required to issue cards to customers if clerks are absent
Minimum Qualifications and Experience Required
- Matric (Grade 12) – essential
- NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
- Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
- Familiarity with Postbank or similar financial platforms advantageous
- Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
- Supervisor/ Team Lead experience will be an added advantage.
- Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook
- Code 8 Driver’s License and Own Car Essential
Deadline:10th March,2026
go to method of application »
Purpose of the Job
- Responsible for the supervision of the issuing of bank cards to customers at the allocated sites. This includes the day-to-day management of the distribution including supervision of staff. The Team Lead Customer Services (TL) serves as Postbank’s in-store banking representative within partnered retailers.
- The TL provides frontline assisted support to Customer Service Clerk (CSC) who require help initiating or completing banking transactions for customers, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
- This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
- Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above.
Job Responsibilities
- Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
- Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
- Ensure that staff follow the SOPs that have been documented.
- Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
- Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
- Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
- Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
- Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
- Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
- Ensure queues at the distribution sites are appropriately managed.
- Ensure all customer complaints are attended to promptly.
- Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
- From time to time the Team leader may be required to issue cards to customers if clerks are absent
Minimum Qualifications and Experience Required
- Matric (Grade 12) – essential
- NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
- Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
- Familiarity with Postbank or similar financial platforms advantageous
- Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
- Supervisor/ Team Lead experience will be an added advantage.
- Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook
- Code 8 Driver’s License and Own Car Essential
Deadline:11th March,2026
go to method of application »
Purpose of the Job
- Responsible for the supervision of the issuing of bank cards to customers at the allocated sites. This includes the day-to-day management of the distribution including supervision of staff. The Team Lead Customer Services (TL) serves as Postbank’s in-store banking representative within partnered retailers.
- The TL provides frontline assisted support to Customer Service Clerk (CSC) who require help initiating or completing banking transactions for customers, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
- This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
- Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above.
Job Responsibilities
- Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
- Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
- Ensure that staff follow the SOPs that have been documented.
- Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
- Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
- Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
- Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
- Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
- Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
- Ensure queues at the distribution sites are appropriately managed.
- Ensure all customer complaints are attended to promptly.
- Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
- From time to time the Team leader may be required to issue cards to customers if clerks are absent
Minimum Qualifications and Experience Required
- Matric (Grade 12) – essential
- NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
- Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
- Familiarity with Postbank or similar financial platforms advantageous
- Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
- Supervisor/ Team Lead experience will be an added advantage.
- Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook
- Code 8 Driver’s License and Own Car Essential
Deadline:11th March,2026
go to method of application »
Purpose of the Job
- Responsible for the supervision of the issuing of bank cards to customers at the allocated sites. This includes the day-to-day management of the distribution including supervision of staff. The Team Lead Customer Services (TL) serves as Postbank’s in-store banking representative within partnered retailers.
- The TL provides frontline assisted support to Customer Service Clerk (CSC) who require help initiating or completing banking transactions for customers, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
- This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
- Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above.
Job Responsibilities
- Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
- Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
- Ensure that staff follow the SOPs that have been documented.
- Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
- Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
- Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
- Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
- Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
- Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
- Ensure queues at the distribution sites are appropriately managed.
- Ensure all customer complaints are attended to promptly.
- Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
- From time to time the Team leader may be required to issue cards to customers if clerks are absent
Minimum Qualifications and Experience Required
- Matric (Grade 12) – essential
- NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
- Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
- Familiarity with Postbank or similar financial platforms advantageous
- Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
- Supervisor/ Team Lead experience will be an added advantage.
- Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook
- Code 8 Driver’s License and Own Car Essential
Deadline:11th March,2026
go to method of application »
Purpose of the Job
- Responsible for the supervision of the issuing of bank cards to customers at the allocated sites. This includes the day-to-day management of the distribution including supervision of staff. The Team Lead Customer Services (TL) serves as Postbank’s in-store banking representative within partnered retailers.
- The TL provides frontline assisted support to Customer Service Clerk (CSC) who require help initiating or completing banking transactions for customers, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
- This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
- Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above.
Job Responsibilities
- Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
- Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
- Ensure that staff follow the SOPs that have been documented.
- Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
- Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
- Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
- Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
- Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
- Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
- Ensure queues at the distribution sites are appropriately managed.
- Ensure all customer complaints are attended to promptly.
- Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
- From time to time the Team leader may be required to issue cards to customers if clerks are absent
Minimum Qualifications and Experience Required
- Matric (Grade 12) – essential
- NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
- Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
- Familiarity with Postbank or similar financial platforms advantageous
- Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
- Supervisor/ Team Lead experience will be an added advantage.
- Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook
- Code 8 Driver’s License and Own Car Essential
Deadline:11th March,2026
go to method of application »
Purpose of the Job
- The Administrator: Talent and Organisational Design (OD) is responsible for the coordination, record-keeping and reporting of Organisational Development, Talent Management, Performance, Learning and Employee Experience processes. The role manages data, prepares documentation, ensures process compliance and assists in the delivery of talent and development activities across Postbank.
Job Responsibilities
Organisational Design and Talent Management Administration
- Maintain and update all talent-related records, databases, files and tracking tools
- Provide administrative support for talent reviews, succession planning sessions, onboarding programmes and culture / engagement initiatives
- Prepare documents, templates, presentations and packs required for Organisational Design (OD) and Talent activities
- Ensure confidentiality and accurate record-keeping of employee data, talent pipelines and development plans
Performance Management Support
- Coordinate performance cycle activities including goal-setting, mid-year and annual reviews
- Track completion status and follow up with managers and employees where required
- Assist in compiling performance reports, dashboards and calibration documentation
- Provide first-level guidance on performance management forms, tools and timelines
Employee Experience and Engagement Support
- Administer training schedules, attendance registers, and learning logistics
- Support the consolidation and submission of the Workplace Skills Plan (WSP) and Annual Training Report (ATR)
- Capture training data, maintain training records, and ensure supporting documentation is accurate and up-to-date
- Assist in coordinating internal workshops, onboarding sessions, and development initiatives
Reporting, Compliance and Process Support
- Prepare routine and ad-hoc reports, dashboards and summaries for the OD and Talent function
- Ensure all administrative processes follow internal policies, governance standards and audit requirements
- Capture and validate data accurately for audits, compliance reviews and management reporting
- Support continuous improvement by identifying administrative inefficiencies and proposing solutions
Qualifications and Experience
- Diploma in Human Resources Management / OD or equivalent (NQF Level 6)
- Degree in Human Resources Management / OD or equivalent (NQF Level 7) is ideal
- Minimum 3 years’ experience in Recruitment / OD or equivalent Administration
- One experience in the Banking Sector is advantageous
Deadline:18th March,2026
go to method of application »
Purpose of the Job
- The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers.
- The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
- This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
- Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above
Job Responsibilities
Customer Interaction & Support
- Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update).
- Authenticate customers using ID and/or registered MSISDN.
- Verify account status (CIF profile, KYC, AML compliance).
- Educate customers on Postbank’s digital channels and how to use them.
- Maintain professional, empathetic, and efficient service at all times.
Transaction Facilitation
- Initiate assisted transactions using the CSC terminal/tablet.
- Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates).
- Print and hand the customer the barcode slip to present to the Retailer Teller for completion.
- Confirm the transaction status post-fulfilment via the Ops Console.
- Handle exceptions (expired OTPs, invalid accounts, failed validations).
Operational Controls & Governance
- Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled).
- Submit daily reconciliations to Postbank’s operational team.
- Log all exceptions and escalations for Call Centre/Back Office resolution.
- Adhere to security, data privacy, and anti-fraud protocols.
- Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations.
Customer Education & Migration
- Promote the use of self-service channels (ATM Solutions, Mobile App, USSD).
- Demonstrate in-app or USSD processes where possible.
- Support first-time digital activations (device linking, PIN resets).
Service & Quality
- Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs).
- Participate in continuous service-improvement feedback loops with the Regional Supervisor.
- Ensure all customer data is treated with strict confidentiality.
Minimum Qualifications and Experience Required
- Matric (Grade 12) – essential
- NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
- Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
- Familiarity with Postbank or similar financial platforms advantageous
- Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
- Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Deadline:11th March,2026
go to method of application »
Purpose of the Job
- The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers.
- The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
- This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
- Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above
Job Responsibilities
Customer Interaction & Support
- Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update).
- Authenticate customers using ID and/or registered MSISDN.
- Verify account status (CIF profile, KYC, AML compliance).
- Educate customers on Postbank’s digital channels and how to use them.
- Maintain professional, empathetic, and efficient service at all times.
Transaction Facilitation
- Initiate assisted transactions using the CSC terminal/tablet.
- Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates).
- Print and hand the customer the barcode slip to present to the Retailer Teller for completion.
- Confirm the transaction status post-fulfilment via the Ops Console.
- Handle exceptions (expired OTPs, invalid accounts, failed validations).
Operational Controls & Governance
- Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled).
- Submit daily reconciliations to Postbank’s operational team.
- Log all exceptions and escalations for Call Centre/Back Office resolution.
- Adhere to security, data privacy, and anti-fraud protocols.
- Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations.
Customer Education & Migration
- Promote the use of self-service channels (ATM Solutions, Mobile App, USSD).
- Demonstrate in-app or USSD processes where possible.
- Support first-time digital activations (device linking, PIN resets).
Service & Quality
- Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs).
- Participate in continuous service-improvement feedback loops with the Regional Supervisor.
- Ensure all customer data is treated with strict confidentiality.
Minimum Qualifications and Experience Required
- Matric (Grade 12) – essential
- NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
- Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
- Familiarity with Postbank or similar financial platforms advantageous
- Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
- Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Deadline:11th March,2026
go to method of application »
Purpose of the Job
- The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers.
- The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
- This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
- Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above
Job Responsibilities
Customer Interaction & Support
- Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update).
- Authenticate customers using ID and/or registered MSISDN.
- Verify account status (CIF profile, KYC, AML compliance).
- Educate customers on Postbank’s digital channels and how to use them.
- Maintain professional, empathetic, and efficient service at all times.
Transaction Facilitation
- Initiate assisted transactions using the CSC terminal/tablet.
- Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates).
- Print and hand the customer the barcode slip to present to the Retailer Teller for completion.
- Confirm the transaction status post-fulfilment via the Ops Console.
- Handle exceptions (expired OTPs, invalid accounts, failed validations).
Operational Controls & Governance
- Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled).
- Submit daily reconciliations to Postbank’s operational team.
- Log all exceptions and escalations for Call Centre/Back Office resolution.
- Adhere to security, data privacy, and anti-fraud protocols.
- Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations.
Customer Education & Migration
- Promote the use of self-service channels (ATM Solutions, Mobile App, USSD).
- Demonstrate in-app or USSD processes where possible.
- Support first-time digital activations (device linking, PIN resets).
Service & Quality
- Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs).
- Participate in continuous service-improvement feedback loops with the Regional Supervisor.
- Ensure all customer data is treated with strict confidentiality.
Minimum Qualifications and Experience Required
- Matric (Grade 12) – essential
- NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
- Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
- Familiarity with Postbank or similar financial platforms advantageous
- Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
- Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Deadline:11th March,2026
go to method of application »
Purpose of the Job
- The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers.
- The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
- This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
- Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above
Job Responsibilities
Customer Interaction & Support
- Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update).
- Authenticate customers using ID and/or registered MSISDN.
- Verify account status (CIF profile, KYC, AML compliance).
- Educate customers on Postbank’s digital channels and how to use them.
- Maintain professional, empathetic, and efficient service at all times.
Transaction Facilitation
- Initiate assisted transactions using the CSC terminal/tablet.
- Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates).
- Print and hand the customer the barcode slip to present to the Retailer Teller for completion.
- Confirm the transaction status post-fulfilment via the Ops Console.
- Handle exceptions (expired OTPs, invalid accounts, failed validations).
Operational Controls & Governance
- Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled).
- Submit daily reconciliations to Postbank’s operational team.
- Log all exceptions and escalations for Call Centre/Back Office resolution.
- Adhere to security, data privacy, and anti-fraud protocols.
- Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations.
Customer Education & Migration
- Promote the use of self-service channels (ATM Solutions, Mobile App, USSD).
- Demonstrate in-app or USSD processes where possible.
- Support first-time digital activations (device linking, PIN resets).
Service & Quality
- Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs).
- Participate in continuous service-improvement feedback loops with the Regional Supervisor.
- Ensure all customer data is treated with strict confidentiality.
Minimum Qualifications and Experience Required
- Matric (Grade 12) – essential
- NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
- Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
- Familiarity with Postbank or similar financial platforms advantageous
- Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
- Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Deadline:11th March,2026
go to method of application »
Purpose of the Job
- The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers.
- The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
- This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
- Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above
Job Responsibilities
Customer Interaction & Support
- Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update).
- Authenticate customers using ID and/or registered MSISDN.
- Verify account status (CIF profile, KYC, AML compliance).
- Educate customers on Postbank’s digital channels and how to use them.
- Maintain professional, empathetic, and efficient service at all times.
Transaction Facilitation
- Initiate assisted transactions using the CSC terminal/tablet.
- Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates).
- Print and hand the customer the barcode slip to present to the Retailer Teller for completion.
- Confirm the transaction status post-fulfilment via the Ops Console.
- Handle exceptions (expired OTPs, invalid accounts, failed validations).
Operational Controls & Governance
- Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled).
- Submit daily reconciliations to Postbank’s operational team.
- Log all exceptions and escalations for Call Centre/Back Office resolution.
- Adhere to security, data privacy, and anti-fraud protocols.
- Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations.
Customer Education & Migration
- Promote the use of self-service channels (ATM Solutions, Mobile App, USSD).
- Demonstrate in-app or USSD processes where possible.
- Support first-time digital activations (device linking, PIN resets).
Service & Quality
- Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs).
- Participate in continuous service-improvement feedback loops with the Regional Supervisor.
- Ensure all customer data is treated with strict confidentiality.
Minimum Qualifications and Experience Required
- Matric (Grade 12) – essential
- NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
- Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
- Familiarity with Postbank or similar financial platforms advantageous
- Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
- Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Deadline:10th March,2026
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Purpose of the Job
- The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers.
- The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
- This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
- Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above
Job Responsibilities
Customer Interaction & Support
- Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update).
- Authenticate customers using ID and/or registered MSISDN.
- Verify account status (CIF profile, KYC, AML compliance).
- Educate customers on Postbank’s digital channels and how to use them.
- Maintain professional, empathetic, and efficient service at all times.
Transaction Facilitation
- Initiate assisted transactions using the CSC terminal/tablet.
- Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates).
- Print and hand the customer the barcode slip to present to the Retailer Teller for completion.
- Confirm the transaction status post-fulfilment via the Ops Console.
- Handle exceptions (expired OTPs, invalid accounts, failed validations).
Operational Controls & Governance
- Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled).
- Submit daily reconciliations to Postbank’s operational team.
- Log all exceptions and escalations for Call Centre/Back Office resolution.
- Adhere to security, data privacy, and anti-fraud protocols.
- Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations.
Customer Education & Migration
- Promote the use of self-service channels (ATM Solutions, Mobile App, USSD).
- Demonstrate in-app or USSD processes where possible.
- Support first-time digital activations (device linking, PIN resets).
Service & Quality
- Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs).
- Participate in continuous service-improvement feedback loops with the Regional Supervisor.
- Ensure all customer data is treated with strict confidentiality.
Minimum Qualifications and Experience Required
- Matric (Grade 12) – essential
- NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
- Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
- Familiarity with Postbank or similar financial platforms advantageous
- Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
- Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Deadline:11th March,2026
go to method of application »
Purpose of the Job
- The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers.
- The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
- This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
- Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above
Job Responsibilities
Customer Interaction & Support
- Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update).
- Authenticate customers using ID and/or registered MSISDN.
- Verify account status (CIF profile, KYC, AML compliance).
- Educate customers on Postbank’s digital channels and how to use them.
- Maintain professional, empathetic, and efficient service at all times.
Transaction Facilitation
- Initiate assisted transactions using the CSC terminal/tablet.
- Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates).
- Print and hand the customer the barcode slip to present to the Retailer Teller for completion.
- Confirm the transaction status post-fulfilment via the Ops Console.
- Handle exceptions (expired OTPs, invalid accounts, failed validations).
Operational Controls & Governance
- Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled).
- Submit daily reconciliations to Postbank’s operational team.
- Log all exceptions and escalations for Call Centre/Back Office resolution.
- Adhere to security, data privacy, and anti-fraud protocols.
- Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations.
Customer Education & Migration
- Promote the use of self-service channels (ATM Solutions, Mobile App, USSD).
- Demonstrate in-app or USSD processes where possible.
- Support first-time digital activations (device linking, PIN resets).
Service & Quality
- Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs).
- Participate in continuous service-improvement feedback loops with the Regional Supervisor.
- Ensure all customer data is treated with strict confidentiality.
Minimum Qualifications and Experience Required
- Matric (Grade 12) – essential
- NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
- Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
- Familiarity with Postbank or similar financial platforms advantageous
- Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
- Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Deadline:11th March,2026
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Purpose of the Job
- The Recruitment Specialist will be responsible to provide an all-inclusive end-to-end recruitment and selection service aligned with the needs of the organisation. This role will furthermore be responsible for the implementation of industry best practice, policy amendments and procedures within the organisation.
Job Responsibilities
- Recruitment channel management; e-recruitment, LinkedIn, PNet, Recruitment service providers, contract management
- Responsible for preselection and the development of interview questions and packs in line with competency framework
- Conduct competency-based interviews in consultation with business. Conduct reference checks and personal credential verification on final candidates
- Ensure compliance to all relevant policies, procedures and legislation
- Write integrated interview reports and prepare documentation for appointment and subsequently obtain approval
- Ensure Proper employment contract management
- Provide feedback to candidates where applicable
- Engage with external recruitment/vetting service providers by following Supply Chain Management processes
- Conduct exit interviews and provide business with an exit report/recommendations
- Track the filing of positions through management of a recruitment and selection dashboard/e-recruitment system.
- Provide monthly reports on status of positions/vacancies
- Ensure proper on-boarding of new employees, provide assistance to the new employees with on-boarding documents
- Handle transfers, redeployment and placement interviews
- Ensure the efficient management, control, compliance and reporting of the function/resources in accordance with the stipulations of the PFMA, banks Act, Postbank Act, BCEA, fraud prevention and risk management principles, legislation, Corporate governance, Delegation of Powers, company policies, processes, regulations, etc.
Qualifications and Experience
- Degree in Industrial Psychology/Human Resource Management/Behaviour Science (NQF 7).
- At least 5 - 8 years’ experience in a similar position preferably in the banking industry with a focus on hiring for IT,
- Risk, Compliance and Fraud positions
Knowledge and understanding of:
- A good understanding of labour legislation, regulations, practices, processes and procedures
- E-recruitment systems
- Competency Interview questionnaire development
- Competency frameworks
- Project management (principles, practices, techniques and tools)
- Various research and analysis techniques, and the practical knowledge of application in a diverse and dynamic environment
Deadline:10th March,2026
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Purpose of the Job
- Perform various Account Administration functions according to Postbank business rules, procedures and policies.
Job Responsibilities
Account Administration Functions/Responsibilities
- Perform all functions according to Postbank rules, procedures and Policies
- Receive incoming general correspondence/calls from internal and external stakeholders and assist or elevate as necessary
- Dealing with estates accounts in accordance with procedures and policies
- Check that all necessary documentation is available for processing of estates accounts, cheque clearances and related issues.
- Dealing with savings and investment related accounts in accordance with procedures and policies
- Check that all necessary documentation for processing investments, payments, compliance and related activities are correct
- Deal with all functions related to Unclaimed Accounts, Proxies and Court Orders
- Diagnosing and correcting of wrongly captured transactions
- Closing and transferring of workmen compensation funds as per customer request
- Receiving/dispatching/auditing of savings books
- Record and report accurately on daily performance/productivity (statistical)
- Recording of Postbank non-conformances
Management Support
Qualifications and Experience
- Grade 12 (NQF Level 4) with Mathematics and/or HG Accountancy
- Diploma (NQF Level 6) in Accountancy would be an advantage
- Police Clearance Certificate is mandatory and must be attached to your application
- 2-3 years financial/banking experience
- Experience in banking systems such as FCUBS and Postilion
- Knowledge and understanding of:
- Knowledge of sections in Postbank
- Operational knowledge of financial administration
- Knowledge of SAP, Postilion, FCUBS, IGPS, Advanced Excel and MS Outlook
- Operational knowledge of section
Deadline:18th March,2026
go to method of application »
Purpose of the Job
- To support the strategy, design, development, optimization, and ongoing management of all Postbank digital banking channels. Including Apps, Web, ATM, Kiosks, POS, USSD, SMS, Social Media, Chatbots, Multisided Platforms, and IVR. By leveraging an iterative delivery approach to enhance customer experience, drive user adoption, and boost operational efficiency, while ensuring alignment with Postbank’s overall business strategy, digital transformation objectives, and South Africa’s regulatory requirements.
Job Responsibilities
- Support development of the roadmap for the relevant Postbank banking channels, considering market trends, customer needs, competitor analysis and the overall Postbank omnichannel strategy and business objectives.
- Ensure delivery of channels and services aligned to the roadmap leveraging agile ways of work in execution.
- Collaborating with internal teams (e.g. design, product, marketing, IT, and risk management) to align channel strategy with overall bank objectives.
- Identify opportunities to enhance the channel functionality, optimise channel performance, reduce costs and create customer value.
- Own and meet key performance indicators (e.g. uptime, customer satisfaction) and targets for the respective channel.
- Champion customer-centric features and functionality on the relevant channel and drive adoption and customer engagement strategies.
- Monitor and address customer pain points and complaints/escalations related to the channel, ensuring adequate closure of customer issues.
- Partner with Design, Product Owners, Marketing, Risk, IT, and Compliance to align channel initiatives with broader business goal.
- Collaborate with the product and design team to develop new offerings or optimise existing offerings, seamlessly integrating them with other Postbank channels for a unified customer experience and journey.
- Manage relationships with third-party vendors (e.g., fintech partners, digital platform providers).
- Monitor channel usage and other performance metrics, such as transaction volumes, to address operational issues or optimise channel efficiencies.
- Collaborate with the Postbank marketing team to create targeted campaigns for the channel growth.
- Oversee the technical infrastructure and platform supporting the channel and work with Postbank IT to resolve technical issues that impact channel performance.
- Ensure the channel complies with SA Banking regulations (e.g. POPIA) and any fraud, cybersecurity and operational risks are adequately mitigated to enable minimal business disruptions.
- Communicate channel performance and updates to the Head of Channels and other relevant stakeholders.
Qualifications and Experience
- Bachelor’s degree in business administration, IT, finance, or a related field.
- Postgraduate qualifications, e.g. MMDB, MBA, MSC will be advantageous
- Minimum 5 years in banking/financial services, with 3+ years in channel management, digital banking, product owner or customer experience roles.
Knowledge and understanding of:
- Managing high-volume banking channels (e.g., App, USSD, WhatsApp, Wallet, branch, mobile branch).
- Project Management (Leading or supporting cross-functional initiatives (e.g., rolling out a new or revised digital channel)
- Stakeholder Communication (Aligning with design, product, sales, marketing, IT, and compliance teams as required)
- Regulatory Knowledge (Understanding of banking compliance, e.g., KYC, AML, POPIA and other relevant regulations).
Deadline:18th March,2026
Method of Application
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