Spec: Service Delivery - Alberton at BCX March, 2024

- Spec: Service Delivery - Alberton at BCX
- View Jobs in ICT / Telecommunication / View Jobs at BCX
Posted: Mar 1, 2024

Deadline: Not specified
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BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Spec: Service Delivery - Alberton
- Job Type Full Time
- Qualification Bachelors , Higher National Certificate
- Experience 5 years
- Location Gauteng
- Job Field ICT / Computer
Key Deliverables / Primary Functions
- Monitors and reports on service levels
- Owns the "front office" - all of the customer/user experience: Service Desk, Service Level Management, Customer Relationship, Availability
- Ensure that existing services stay up and running
- Once a call is logged by CFC, the SDM need to track this until resolved with the service providers of which Openserve is by far the biggest.
Core Functional Skills & Knowledge
- Computer Literacy
- Telephone Etiquette
- Interpersonal skills
- Communication
- Professionalism
- Punctuality
- Time and Priority Management
- Office Management
- Business Writing
- Editing and Proof reading
- Deadline Mangement
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Commerce or IT/Engineering
- OR NQF 4: Grade 12
Experience
5 years’ relevant experience

OR if Grade 12; 7 years relevant experience
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Interested and qualified? Go to BCX on careers.bcx.co.za to apply

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Spec: Service Delivery - Alberton at BCX

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