Specialised Managerial Consultant at Kaelo

Job Description

• The Specialised Managerial Consultant will provide quality guidance, support and coaching to the managers of Kaelo Lifestyle clients engaging in the programme.
• Further to this the Managerial Consultant will be responsible for managing formal referrals.

SPECIAL REQUIREMENTS

• Conducting managerial assessments when managers formally refer employees into the EAP
• Providing feedback, guidance, coaching and support to the manager during the formal referral process
• Provide managers with tools and techniques when dealing with difficult employees
• Assist managers in dealing with the various challenges related to their managerial roles
• Provide guidance and coaching around leadership skills, management skills and soft skills required in managerial roles.
• Log case notes on all interactions with clients on the EAP system.

Qualifications

PERSON DETAILS: WORK EXPERIENCE

REQUIRED

• Minimum of 5 years EAP or related counselling experience

PREFERRED

• Telephonic counselling experience

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

• Qualified social worker, psychologist or registered counsellor
• Registered with the relevant professional body

PREFERRED

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

• Proficient in relevant computer applications
• Required language proficiency
• Knowledge of customer service principles and practices
• Knowledge of call centre telephony and technology
• Good data entry and typing skills
• Knowledge of administration skills and processes

PREFERRED

• Some experience in a call centre or customer service environment

Additional Information

PERSONAL ATTRIBUTES : COMPETENCIES 

• Accountability
• Communication
• Business writing skills
• Efficient and effective mindset
• Planning and organisation
• Resilient and adaptive
• Self-development
• Significance and values oriented
• Ethical