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  • Posted: Aug 25, 2025
    Deadline: Not specified
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  • Telkom SA SOC Limited is a South African wireline and wireless telecommunications provider, operating in more than 38 countries across the African continent. Telkom is a semi-privatised, 39% state-owned enterprise.


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    Specialist: Access Network Support (MN)

    Core Description

    • Responsible for operational service support to network operations role-players on access and core network elements deployed and circuits provisioned with the view of meeting all specifi ed and desired companytargets and objectives.
    • Interfacing and management of service providers as well as network assurance andcustomer satisfaction.
    • Act as a subject matter expert on network and product performance to ensure apositive customer experience.

    Job Responsibilities

    • Manage and interface with service suppliers/ vendors on SLA/ KPI/ compliance/ for current and newtechnology introductions
    • Advise on access network technology related assurance/ fulfi llment issues
    • Analyse and advise on the current network design/ optimization
    • Act as subject matter expert on access network/ core technology and products and services
    • Evaluation of network design changes and manage/ advise on software patches
    • Ensure all the network equipment installed are functional and comply with operational readiness standards
    • Advise on and compile processes, work fl ow diagrams and design procedures
    • Identify which services need to be improved on and how
    • Evaluate network performance and provide directives to improve the network performance and customerexperience
    • Manage new services/ products and support integrations into the network
    • Manage and control change requests into the network
    • Coordinate all network stakeholders and provide cross functional support
    • Manage the currently deployed network capacity and dimensioning
    •  Report on network and product performance and improvement.

    Core Competencies

    FUNCTIONAL KNOWLEDGE

    • Customer experience; All access network technology types; Core/ Mobile technologies; Wireless technology; New generation network technology; Customer premises equipment; Business Processes; Project Management; Monitoring Systems; Contractor Management/ interface

    FUNCTIONAL SKILLS

    • Analytical Thinking; Team player; Technical Problem Solving; Cross Functional Teamwork; Report WritingTechniques; Ability to communicate through all management levels; Trend Analysis; Persuasion; Presentation; Customer experience

    ATTITUDES/ LEADERSHIP COMPETENCIES

    • Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities;Examining information; Adopting practical approaches
    • Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
    • Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
    • People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people;Convincing people; Interacting with people
    • Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people;Valuing individuals; Team working; Values Aligned with company Values

    Certifications

    • None

    Education

    • NQF 6: 3 year Diploma/ National Diploma in Telecommunication or Engineering

    Experience

    • 5 Years relevant experience

    Additional Information

    Special Requirements

    • None

    Physical Requirements

    • None

    Key Stakeholders

    • Customers
    • Suppliers/ Service Providers
    • Partners
    • Internal customers
    • External customers

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Telkom on jobs.telkom.co.za to apply

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