Specialist: Access Network Support (MN) at Telkom

Core Description

• Responsible for operational service support to network operations role-players on access and core network elements deployed and circuits provisioned with the view of meeting all specifi ed and desired companytargets and objectives.
• Interfacing and management of service providers as well as network assurance andcustomer satisfaction.
• Act as a subject matter expert on network and product performance to ensure apositive customer experience.

Job Responsibilities

• Manage and interface with service suppliers/ vendors on SLA/ KPI/ compliance/ for current and newtechnology introductions
• Advise on access network technology related assurance/ fulfi llment issues
• Analyse and advise on the current network design/ optimization
• Act as subject matter expert on access network/ core technology and products and services
• Evaluation of network design changes and manage/ advise on software patches
• Ensure all the network equipment installed are functional and comply with operational readiness standards
• Advise on and compile processes, work fl ow diagrams and design procedures
• Identify which services need to be improved on and how
• Evaluate network performance and provide directives to improve the network performance and customerexperience
• Manage new services/ products and support integrations into the network
• Manage and control change requests into the network
• Coordinate all network stakeholders and provide cross functional support
• Manage the currently deployed network capacity and dimensioning
•  Report on network and product performance and improvement.

Core Competencies

FUNCTIONAL KNOWLEDGE

• Customer experience; All access network technology types; Core/ Mobile technologies; Wireless technology; New generation network technology; Customer premises equipment; Business Processes; Project Management; Monitoring Systems; Contractor Management/ interface

FUNCTIONAL SKILLS

• Analytical Thinking; Team player; Technical Problem Solving; Cross Functional Teamwork; Report WritingTechniques; Ability to communicate through all management levels; Trend Analysis; Persuasion; Presentation; Customer experience

ATTITUDES/ LEADERSHIP COMPETENCIES

• Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities;Examining information; Adopting practical approaches
• Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
• Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
• People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people;Convincing people; Interacting with people
• Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people;Valuing individuals; Team working; Values Aligned with company Values

Certifications

• None

Education

• NQF 6: 3 year Diploma/ National Diploma in Telecommunication or Engineering

Experience

• 5 Years relevant experience

Additional Information

Special Requirements

• None

Physical Requirements

• None

Key Stakeholders

• Customers
• Suppliers/ Service Providers
• Partners
• Internal customers
• External customers