Specialist: Assurance (Fraud) - Centurion at Telkom

Core Description    

• Responsible for all anti-fraud activity for the Telkom Group. Includes participation in governance structures. Perform root cause analysis of fraud incidents and/or system breaches. Establish & manage anti-fraud & forensic investigation SLA's with various business functions. Coordinate the implementation of anti-fraud mitigating activities for fraud risks identified in Telkom and project manage remedial actions and report thereon. Manage the Fraud Management System administrators and analyst team with respect to network fraud and other irregular activities related to Telkom and the company's business. Prepare status & findings reports and coordinate responses to forensic investigation queries. Prepare and implement interim measures to mitigate fraud. Develop and maintain a network of experts to ensure communication of solutions, benefits, risks, and innovations in area of specialization. Comply with governance in terms of legislative and audit requirements. Manage own development to increase own competencies. To provide requested data to the SAPS and other internal/ external agencies within the pre-agreed schedule. Ensure that all after hour requests are actioned timeously. Assist with the performance of ad hoc reviews, forensic investigations, and other tasks as and when requested to do so.

Competencies    
FUNCTIONAL KNOWLEDGE

• Project Management; Ethics Management; Anti-fraud Legislation & Regulations; Fraud Risk Management (Triggers & Inhibitors); Manual & Automated Systems Control; Root Cause Analysis; Fraud Prevention; Detection & Investigation Methodologies; Fraud Awareness Programmes Crime Trends; External Information Sources; Fraud Management; Lawful Interception; Revenue Assurance; Communication; Switching Network; Mobile Network; IT knowledge.

FUNCTIONAL SKILLS

• Presentation Techniques; Analytical; Problem Solving; Report Writing Techniques; Communication; Commercial Acumen; Process Understanding; Project Planning & Execution; Time Management; Interpersonal; Administration; Negotiation Techniques; Results Driven; Perseverance; Planning; Conflict Management.

ATTITUDES/ LEADERSHIP COMPETENCIES

• Objective; Honesty; Studious; Proactive; Driven, Energetic; Loyal; Performance Driven; Assertive; Integrity; Team Player; Ethical.

Job Responsibilities    

• Identify and manage fraud and other irregular activity for the Telkom Group
• Establish & manage anti-fraud & forensic investigation SLA's with various business functions. Coordinate the implementation of anti-fraud mitigating activities for fraud risks identified in Telkom Mobile and project manage remedial actions & report thereon.
• Prepare status & findings reports and coordinate responses to forensic investigation queries. Prepare and implement interim measures to mitigate fraud. Develop and maintain a network of experts to ensure communication of solutions, benefits, risks and innovations in area of specialization
• Comply with governance in terms of legislative and audit requirements - Manage own development to increase own competencies
• To provide requested data to the SAPS and other agencies within the pre-agreed schedule. Ensure that all after hour requests are actioned timeously
• Assist with the performance of ad hoc reviews, forensic investigations and other tasks as and when requested to do so
• Recommended New Technologies/ Best Security Practices
• Provide team leadership by providing targets and measures for productivity and increased revenue flow
• Apply performance measures and incentives in a fair and equitable manner
• Establish an enabling work environment and culture for optimum staff performance
• Enable employee satisfaction measures
• Motivate, lead, guide and mentor staff and set performance targets
• Implement Safety, Health and Environment Management (SHE) and ensure a conducive working environment
• Implement operational plan and deliverables
• Interpret divisional plan and formulate operational deliverables
• Provide input to business plan and budget
• Drive implementation of solutions and organisational renewal

Required Certification    

• Registration with ACFE/ ICFP (preferred)

Qualifications    

• Relevant 3 year Degree/ Diploma. Certified Fraud Examiner qualification.

Experience    

• 5 years relevant exposure to forensic and fraud risk management with emphasis on system interrogation & process improvement. Experience in telecoms & project management would be an advantage.

Special Requirements    

• High-level conceptualisation with the ability to integrate.
• Ability to communicate with all levels of employees.
• Ability to grasp new concepts.
• Professional and willing to learn.
• Confident.
• High degree of competency w.r.t. Telecommunications networks/ Information Technology Systems/ Internet Technologies and Protocols.
• Flexible working hours.
• Excellent communication skills
• Willingness to travel.
• In possession of a valid driver's license.