Current Vacancies at Telkom

Core Description    

• Establish a Mass Market sales strategy to align to business plan expectations, in consultation  with relevant stakeholders to ensure revenue growth and retention. Lead and manage both existing sales pipeline and the development of new Consumer & Small and Medium Business sales opportunities. 

Competencies    

• Business Acumen; Financial Management; Consumer and Small & Medium Business; Leadership; Project Management; Strategic Planning, Telecommunication Industry; Openserve Infrastructure; Openserve Policies, Business Plan Formulation; Change Management; Conceptual Ability; Cross Functional Teamwork; Leadership Communication; Visionary Thinking 
• Business Leadership; Market Leadership; Organizational Leadership; Personal Leadership; Thought Leadership

Required Certification    
None

Qualifications    

• Relevant 3 year Degree/ Diploma preferably in Commerce, Telecommunications, Sales & Marketing (at least NQF level 6). 

Experience    

• 7 Years relevant Sales Operational and Marketing experience (of which at least 2years on management level) 

Special Requirements    

• Willing to travel
• Flexible working hours

Closing Date    
2023/08/22

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Core Description    

• A UI/UX Designer professional who has experience in interactive media design to be a part of the greater Digital team. An experienced designer that works with user journeys from concept to implementation using holistic design thinking to solve business obstacles and empower users. Be a catalyst for change and enthusiastic about cultivating a mature UX culture throughout organization. Be forward thinking and take a considered approach to assessing and evolving the design processes for our next stages of major growth, while maintaining the skill and experience of the team required to deliver on the current portfolio of services

Competencies    

• Business Acumen; Problem Solving; Collaboration; Conflict Management; Influencing Techniques; Leadership Communication; Communication; Decision Making; Professional Relationship Management Presentation Collaborates with cross-functional project teams, gaining insight and direction on assigned company marketing materials and communicate requirements & timelines. Organizational Leadership; Proactive, Conscientious, Cost Conscious, Performance Driven, Professional, Team Player

Required Certification    

• None

Qualifications    

• Relevant 3 year Degree/ Diploma (at least NQF level 6) in visual design, human computer interaction.

Experience    

• 3+ years of product design and UX experience which included Agile tools and UX Design, Illustration, Wireframing and prototype tools.  
• Proficient with Agile tools (Atlassian, Jira, Confluence, Azure Devops). Expert with UX design, illustrations, wireframing and prototyping tools (e.g. InVision, Whimsical, Figma, Sketch, Adobe Illustrator, Photoshop, Adobe XE, etc.)
• Knowledge of front-end frameworks such as AngularJS, REACT and Flutter Expert in responsive and adaptive

Closing Date    
2023/08/23

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Core Description    

• Responsible for coordinating multiple virtual teams ensuring the successful Design, Development & Support of Telecommunications products, services or customer specific solutions for all market segments. It involves setting up interfaces and coordinating the efforts between various technical and non-technical divisions from across the entire service delivery value chain and at various reporting levels. It includes the detailed design and development of fully managed and integrated customer specific communication solutions. Expert knowledge of Fixed networks, Mobile networks, IP networks, ME networks, Fixed and Mobile Access network technologies, Broadband NGN infrastructures, Transmission and Optical transport technologies, Cloud architectures & technologies, ICT systems and associated IT FAB systems and processes that would be applicable.  New development requirements may originate from any Marketing Product House (i.e. Wholesale, Retail Business, Consumer, Mobile, DCO etc.) or alternatively from the Infrastructure/ Networks organization of the business. Requirements are typically in the form of an MSD (Market Service Description) or CRD (Customer Requirements Document).

Competencies    
Functional Knowledge:

• Technical Product Development (On all Networks - Fixed, Mobile, Legacy, NGN, IP, ME, xDSL, 2G/ 3G/ LTE/ WiFi, etc.); Ethernet; Internet Protocol (IP); Switching & Routing; IT Systems; FAB development; Business Processes; ICT Technology and Development; VAS Development; Frameworks - PDLC, SDLC; Business; Plans; Business Processes Market Trends; Technology Trends; Products Budgetary Processes; Vendor & Partner Management; Legal Procedures; Financial Management; Project Planning & Execution - Traditional & Agile; Presentations; Facilitation Processes; Problem Solving

Functional Skills:

• Conceptual Ability; Solution Development; Research & Innovation; Change Management; Cross Functional Teamwork; Conflict Management; Technical Writing; People Development; Strategic Thinking; Planning & Tracking; Decision Making; Problem Solving; Interpersonal; Communicating; Negotiation Techniques; Analytical

COMPETENCIES

• Business Leadership; Market Leadership; Organizational Leadership; People Leadership, Personal Leadership; Values aligned with Openserve values.  Accurate; Decisive; Diplomatic; Initiative; Responsible; Integrity; Assertive; Reliable.

Job Responsibilities    

• The successful deployment of relevant products, services or customer specific solutions to meet customer, business & strategic objectives.
• The highest level of technical support (Tier-3) on all designed products, services and solutions.
• The continued enhancement and improvement of designed products, services and solutions.
• The end-to-end technical design specification of the product, service or solution, which is well documented and approved across the delivery value chain.

Low Level Design (40%) 

• Provided Consultation and Technical Support to key stakeholders (30%)
• Technical Core Team coordination and management (20%)
• Relevant Innovation, Research, and associated Concept development (10%)

Required Certification    
None

Qualifications    

• Relevant 3 year degree/ diploma in Telecommunications, or Engineering (at least NQF level 6)

Experience    

• 5 years relevant experience in telecoms or ICT.
• Experienced in Design, Development, Testing & Support of Telecommunications products, services or customer specific solutions for all market segments.

Special Requirements    

• In-depth experience in Technical Product Development within an ICT or Telecoms environment - Prepared to work long hours.
• Valid driver's license - Excellence in communicating and presenting complex information to technical and business partners, both verbally and in written form.

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Core Description    

• Responsible and accountable for: Satellite Network SLA's, generation of specifications relating to the International & Satellite env. IBS & Teleport development, design & planning. Establishment of Satellite communication needs & requirements of a prospective customer, design and cost such a network, assist in the drawing up of the contract between customer and Telkom. Assistance during ongoing maintenance of a designed and implemented network. Completion of re-engineering on these Networks.

Competencies    
FUNCTIONAL KNOWLEDGE

• ITU Recommendations; Regulatory Policies; Contracts; Earth Station Technology; Satellite Network Topologies; Satellite Communications

FUNCTIONAL SKILL

• Measurement Techniques; Evaluating Techniques; Planning; Designing; Analytical; Report Writing Techniques

COMPETENCIES

• Quality Awareness; Problem solving; Responsible; Assertive; Positive; Customer Focus; Team Player; Values Aligned with Openserve Values

Job Responsibilities    

• Provided Customer Specific Solutions
• Provided Technical Support
• Participated in Procurement Process
• Compiled Reports/ Documentation
• Managed Capital Budget
• Maintained Database
• Managed Satellite Capacity
• Compiled Circuit Capacity
• Provided Customer Care

Required Certification    
None

Qualifications    

• Relevent 3year BSc Eng (Elect) or M Dip Tech/ National Technical Diploma or equivalent (at least NQF level 6)

Experience    

• 5 Years relevant experience in a Satellite Communication Networks/Transmission environment.

Special Requirements    

• Valid driver's license  -  Willingness to work outside normal working hours  - Willingness to travel and stay out overnight

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Core Description    

• Responsible for all anti-fraud activity for the Telkom Group. Includes participation in governance structures. Perform root cause analysis of fraud incidents and/or system breaches. Establish & manage anti-fraud & forensic investigation SLA's with various business functions. Coordinate the implementation of anti-fraud mitigating activities for fraud risks identified in Telkom and project manage remedial actions and report thereon. Manage the Fraud Management System administrators and analyst team with respect to network fraud and other irregular activities related to Telkom and the company's business. Prepare status & findings reports and coordinate responses to forensic investigation queries. Prepare and implement interim measures to mitigate fraud. Develop and maintain a network of experts to ensure communication of solutions, benefits, risks, and innovations in area of specialization. Comply with governance in terms of legislative and audit requirements. Manage own development to increase own competencies. To provide requested data to the SAPS and other internal/ external agencies within the pre-agreed schedule. Ensure that all after hour requests are actioned timeously. Assist with the performance of ad hoc reviews, forensic investigations, and other tasks as and when requested to do so.

Competencies    
FUNCTIONAL KNOWLEDGE

• Project Management; Ethics Management; Anti-fraud Legislation & Regulations; Fraud Risk Management (Triggers & Inhibitors); Manual & Automated Systems Control; Root Cause Analysis; Fraud Prevention; Detection & Investigation Methodologies; Fraud Awareness Programmes Crime Trends; External Information Sources; Fraud Management; Lawful Interception; Revenue Assurance; Communication; Switching Network; Mobile Network; IT knowledge.

FUNCTIONAL SKILLS

• Presentation Techniques; Analytical; Problem Solving; Report Writing Techniques; Communication; Commercial Acumen; Process Understanding; Project Planning & Execution; Time Management; Interpersonal; Administration; Negotiation Techniques; Results Driven; Perseverance; Planning; Conflict Management.

ATTITUDES/ LEADERSHIP COMPETENCIES

• Objective; Honesty; Studious; Proactive; Driven, Energetic; Loyal; Performance Driven; Assertive; Integrity; Team Player; Ethical.

Job Responsibilities    

• Identify and manage fraud and other irregular activity for the Telkom Group
• Establish & manage anti-fraud & forensic investigation SLA's with various business functions. Coordinate the implementation of anti-fraud mitigating activities for fraud risks identified in Telkom Mobile and project manage remedial actions & report thereon.
• Prepare status & findings reports and coordinate responses to forensic investigation queries. Prepare and implement interim measures to mitigate fraud. Develop and maintain a network of experts to ensure communication of solutions, benefits, risks and innovations in area of specialization
• Comply with governance in terms of legislative and audit requirements - Manage own development to increase own competencies
• To provide requested data to the SAPS and other agencies within the pre-agreed schedule. Ensure that all after hour requests are actioned timeously
• Assist with the performance of ad hoc reviews, forensic investigations and other tasks as and when requested to do so
• Recommended New Technologies/ Best Security Practices
• Provide team leadership by providing targets and measures for productivity and increased revenue flow
• Apply performance measures and incentives in a fair and equitable manner
• Establish an enabling work environment and culture for optimum staff performance
• Enable employee satisfaction measures
• Motivate, lead, guide and mentor staff and set performance targets
• Implement Safety, Health and Environment Management (SHE) and ensure a conducive working environment
• Implement operational plan and deliverables
• Interpret divisional plan and formulate operational deliverables
• Provide input to business plan and budget
• Drive implementation of solutions and organisational renewal

Required Certification    

• Registration with ACFE/ ICFP (preferred)

Qualifications    

• Relevant 3 year Degree/ Diploma. Certified Fraud Examiner qualification.

Experience    

• 5 years relevant exposure to forensic and fraud risk management with emphasis on system interrogation & process improvement. Experience in telecoms & project management would be an advantage.

Special Requirements    

• High-level conceptualisation with the ability to integrate.
• Ability to communicate with all levels of employees.
• Ability to grasp new concepts.
• Professional and willing to learn.
• Confident.
• High degree of competency w.r.t. Telecommunications networks/ Information Technology Systems/ Internet Technologies and Protocols.
• Flexible working hours.
• Excellent communication skills
• Willingness to travel.
• In possession of a valid driver's license.