Specialist - Back Office Transaction Processing at Apex Group

Role Summary

• The Specialist: Data Integration is responsible for managing and implementing data integration controls, processes, and projects, as well as planning and overseeing the production cycle of system reconciliations between NX Manager and InvestOne. The role works closely with the Fund Administration management team to ensure accurate, timely, and controlled reconciliation outputs.

Key Responsibilities

Operational Management

• Monitor team service delivery against agreed SLAs and manage client expectations regarding deliverables.
• Manage and coordinate team deliverables related to new client onboarding.
• Act as a key point of contact for new business and business development initiatives.
• Provide mentorship to staff, ensuring appropriate knowledge sharing, coaching, and skills development.
• Take responsibility for resolving issues escalated by administrators and operational staff.
• Periodically review processes to ensure the smooth and efficient operation of the desk.

Risk Management

• Manage risk associated with team activities by reviewing processes and ensuring that adequate controls are in place.
• Identify and assess opportunities to improve operational efficiency and reduce overheads, including the use of new technologies and tools.

Relationship Management

• Build and maintain strong working relationships with internal back-office teams and clients on matters relating to dealing and operational activities.
• Establish and maintain effective working relationships with IT, Business Analysts, and other key stakeholders to ensure business continuity and process enhancements.

Relationship Management

• Build and maintain strong working relationships with internal back-office teams and clients on matters relating to dealing and operational activities.
• Establish and maintain effective working relationships with IT, Business Analysts, and other key stakeholders to ensure business continuity and process enhancements.

Relationship Management

• Build and maintain strong working relationships with internal back-office teams and clients on matters relating to dealing and operational activities.
• Establish and maintain effective working relationships with IT, Business Analysts, and other key stakeholders to ensure business continuity and process enhancements.

Relationship Management

• Build and maintain strong working relationships with internal back-office teams and clients on matters relating to dealing and operational activities.
• Establish and maintain effective working relationships with IT, Business Analysts, and other key stakeholders to ensure business continuity and process enhancements.
• Ensure that SLAs are in place and consistently adhered to for both internal and external clients.

Data Integration and Reconciliation Responsibilities

• Manage and implement data integration controls, processes, and related projects within Fund Administration.
• Plan, coordinate, and manage the end-to-end production cycle of system reconciliations between NX Manager and InvestOne.
• Oversee and coordinate the outputs of the system reconciliation team to ensure accuracy, completeness, and timeliness.
• Support the resolution of operational issues arising from reconciliation processes.
• Produce and maintain management reporting relevant to data integration and reconciliation activities.
• Ensure reconciliation processes are consistently followed and aligned with internal standards, policies, and control requirements.
• Work collaboratively with internal stakeholders to maintain data integrity and drive process efficiency.

Key Requirements

Qualifications and Experience

• B.Com or similar tertiary qualification in a business-related field.
• At least 3 years’ experience in Asset Management portfolio administration.
• Minimum of 2 years’ experience in a management or team leadership role.
• Sound knowledge and practical experience of Asset Management processes.
• Strong understanding of portfolio management processes and trading lifecycles

Key Competencies

• Strong understanding of system reconciliations and data integration controls.
• High attention to detail with strong analytical and problem-solving skills.
• Ability to manage multiple processes and projects concurrently.
• Strong stakeholder engagement and communication skills.
• Solid understanding of risk, control, and compliance requirements.