Specialist Beauty Consultant at Clicks Group

Job Purpose:

To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Requirements

Education and Experience Requirements:

• Essential: Grade 12
• Essential: Relevant Beauty/skincare qualification (External applicants)
• Essential: Minimum 2 years’ experience within beauty / skincare
• Experience in a sales and marketing or retail / FMCG environment

Job Knowledge and Skills Required:

• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products in line with different skin types and personal needs
• Results and target driven
• Strong customer orientation
• Good communication skills
• Interpersonal skills
• Engaging and confident

Essential Competencies

• Persuading and influencing
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Following instructions and procedures
• Commercial Thinking
• Planning and organising
• Coping with Pressures and Setbacks