Specialist: Digital Platform Operations (Financial Education) at Capitec Bank

Your key performance areas are to:

• Support the programme lead in driving continuous improvements in the user experience and learning delivery to enhance engagement and impact.
• Oversee the daily operations of the digital financial education platforms / solutions
• Coordinate ongoing optimisation and expansion projects across the digital financial education solutions
• Ensure quality delivery by platform solution vendors

What does it look like practically?

• You love a challenge and are confident to work across various platforms from web to chat-based and gamified solutions.
• You are comfortable to talk API’s, user flows and product features but you won’t build them.
• You champion the features of a great learning experience, led by user insights, but you won’t build the features, write copy or design assets
• You’re passionate about great user experiences and enjoy engaging with users to answer their questions and resolve their obstacles  

Experience
MINIMUM:

• 2-3 years’ experience in digital solution delivery 
• Experience in leading projects / assignments in a high-performance team, dealing with volumes (fast-paced and high pressure environment), experience in handling multiple projects concurrently.
• Experience in managing digital solution operations and project delivery.
• Experience in usability testing and user experience research 

IDEAL:

• 3 years’ experience in digital solution delivery
• Client and user experience delivery

Qualifications (Minimum)

• A relevant tertiary qualification in Business Analysis or Project Management

Qualifications (Ideal or Preferred)

• A relevant post-graduate qualification in Business Analysis or Project Management

Knowledge

MINIMUM:

• Subject matter knowledge of key digital learning trends and best practices 
• Functional knowledge on digital solutions
• Basic understanding of integration along the technical and product development life cycle

IDEAL:

• Tools (Jira, Confluence, etc.)
• Behavioural sciences

Skills

• Attention to Detail
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Planning, organising and coordination skills
• Problem solving skills
• Researching skills

Conditions of Employment

• Clear criminal and credit record