Specialist - Information Technology Incentive Compensation.Technology Information at MTN

JOB DESCRIPTION
Key Performance Areas

Technical Delivery 

• Maintain a thorough understanding of the company's commission structures, including KPIs, metrics, targets, and payout frameworks.
• Understand how to meet the technical implementation of commission requirements by utilizing the correct mix of existing and new IT systems. (Understand the systems involved in the value chain for achieving incentive compensation goals.)
• Partner with cross-functional teams, such as Commissions Business Operations (Finance), Sales and Distribution, and Technology, to develop and uphold effective incentive compensation processes and policies.
• Participate in regular audits and analyses of data feeding into the incentive compensation engine to identify and rectify any discrepancies or inaccuracies.
• Translate compensation business requirements into technical specifications, ensuring scalable implementation of new incentive plans and modifications to existing plans within IT systems.
• Design, development, test, and implement the MTNSA incentive compensation plans on the compensation engine. 
• Partner with Commissions Business Operations (Finance), Sales and Distribution, and technical teams to ensure accurate and timely commission calculations and payments, as well as accurate reporting of results.
• Recommend improvements in data quality, system enhancements, and the streamlining of operational processes.
• Provide continuous support in addressing commission calculation- related inquiries and exceptions from the Commissions Business Operations (Finance).
• Support initiatives to implement new incentive structures, suggest potential changes, and communicate both limitations and benefits to business and IT stakeholders.
• Provide project management support for incentive compensation projects from inception to completion, ensuring that they are delivered on time, within scope and budget.

Design and Development:

• Analyse business requirements and develop functional requirements specifications that define the required development or enhancements on the Varicent platform to achieve business requirements.
• Prepare technical designs that needs to be implemented on the Varicent platform to achieve the requirements detailed in functional requirements specifications.
• Design and develop logic for the creation of compensation plans based on requirements.
• Create and refine incentive compensation plans on the commissions engine that align with business goals and motivate desired behaviours.
• Provide input in the definition of technical standards and best practices for incentive compensation projects and adhere to these standards during project execution.
• Maintain comprehensive documentation of the framework, including technical details, processes, and user guidelines.
• Participate in design and peer reviews.
• Participate in sprint meetings and be willing to adopt agile.
• Oversee integrity of reports, both when developing new reports as well as when executing existing scripts to ensure data is accurately presented

Testing and Implementation:

• Perform testing of new compensation plans and system enhancements to ensure functionality and accuracy.
• Implement changes and updates to compensation plans, working closely with other IT stakeholders to ensure successful deployment within standard MTNSA IT governance. 

Data Analysis and Reporting:

• Analyse compensation data to identify trends, measure effectiveness, and provide insights to senior management.
• Ensure the integrity and accurate generation of reports on compensation metrics and performance outcomes from both the compensation engine and data lake. 

Tactical Planning and Operations:

• Review the impact that possible code and workflow changes may have on the commissions system performance.
• Monitor the operational queries queue, drive investigations to resolutions, respond to business queries, and escalate issues to relevant teams.
• Monitor the performance of incentive compensation engine, conducting regular audits and adjustments to optimize productivity and reduce downtime.
• Troubleshoot data issues from the source systems and provide guidance and/or present solutions to these issues.
• Interpret data metrics and develop relevant recommendations based on data analysis findings.
• Contribute to capacity planning for special events or increasing traffic volumes happens with documentation, for example moth end compensation runs, etc…
• Contribute to the development of annual plans and roadmaps and participate in their execution.
• Provide consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology.
• Be part of a reaction task force to attend to major automation incidents with a view to improving on systems design and stability.

Quality Management:

• Work with leadership to continuously assess risk and implement mechanisms and processes to overcome these risks.
• Implement quality assurance processes to ensure the reliability and performance of the incentive compensation engine.
• Monitor and evaluate the effectiveness of compensation engine and implement improvements as needed.
• Work consistently according to MTNSA IT standard operating procedures.
• Understand and communicate the consequences of not maintaining quality of data that feeds into the incentive compensation engine. 
• Identify areas where the quality of technical implementation of compensation models may be improved.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seek ways of improving on quality in general.

Customer:

• Partner with the business and ensure in-depth understanding of incentive compensation plans, processes, existing workflows to assist in the analysis and help identify redundancies and eliminate them to improve operational efficiency.
• Educate the business on technical capabilities and the technical implementation of compensation models. Champion, and drive technical compensation implementations. 
• Arrange regular sessions with customers to inform, educate and facilitate feedback.
• Adopt a proactive approach to prevent problems from arising in the future.
• Build and maintain solid relationships with business unit stakeholders.

Strategic Input:

• Participate in the development of goals, tactical strategies, and plans needed to achieve the portfolio’s vision and build the capabilities to enable optimal delivery with input from relevant stakeholders.

QUALIFICATIONS
Education:

• 3+ year Degree / Diploma in Computer Science, Engineering, Mathematics, Statistics or related quantitative field
• Relevant certifications, such as Certified Compensation Professional (CCP), is a plus.
   

Experience: 

• 3 + years of experience working with compensation management software or systems is preferred.
• Proven experience as a compensation analyst or in a similar role, preferably in a medium to large-sized organization.
• Familiarity with sales compensation concepts, including quota setting, performance measurement, and payout calculations.
• Knowledge of incentive compensation plan design and administration best practices.
• Experience in a telecommunications environment highly preferred