Specialist Investigator at Vodafone Global Enterprise

Role Purpose/Business Unit: 

• To ensure the proper investigation of internal and external complaints/cases and the identification, recommendation and implementation of appropriate control measurements, in order to prevent and mitigate any threats to Vodacom.

Core competencies, knowledge, and experience:

• Knowledge of Vodacom systems including Analyst Notebook will be advantageous
• Policies and procedures, best/recommended practices and internal processes
• Corporate Environment 
• Legislation  
• Experience in leading evidence and/or testifying in Criminal Courts, Disciplinary Enquiries, CCMA’s

Your responsibilities will include:

Internal Investigations:

• Assess cases or files for investigation and plan appropriate action plan (commence investigation, appropriate referral, etc.) 
• Conduct proper investigation of all cases booked out on the Case Managements system and that such investigations are done in accordance with Vodacom policies and procedures (evidence sourcing, investigations, witness interviews, etc.)
• Identify, recommend and implement internal control measures to pro-actively prevent incidents of economic crimes against Vodacom.
• Produce quality reports in accordance with business requirements.
• Liaison with all Vodacom staff and clients.
• Compilation of disciplinary bundles and giving evidence at disciplinary enquiries where required. 
• Ensure proper filing of all records in accordance with policy, legislation and business procedure 

External Investigations:

• Responsible for the proper investigation of all cases booked out on the Case Managements system and that such investigation are done in accordance with Vodacom policies and procedures.
• Identify, recommend and implement control measures to pro-actively prevent other incidents of economic crimes against Vodacom.
• Produce quality reports in accordance with business requirements
• Pro-active identification of criminal syndicates and further addressing such threats in a quick and effective manner. 
• Assist with police operations where necessary and ensure the arrests of identified suspects.
• Dealer investigation
• Liaison with all Regional Vodacom clients, external complainants, SAPS etc.

Provide Support:

• Internal and external client support and guidance related various matters and queries (whistle blowing, external and internal customers, e.g. dealers, auditing, forensics, HR, business.)
• Internal departmental and team support.

The ideal candidate for this role will have:

• Relevant 3 year Degree/Diploma
• 3-5 years relevant experience is essential 
• Investigation Skills  
• Conflict Management 
• Risk Assessment 
• Interpersonal Skills 
• Report writing  
• Communication

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 4 July 2025.