Vacancies at Vodafone Global Enterprise

Role Purpose/Business Unit:

• To manage strategic key accounts, maintain a long term & healthy relationship with key internal and external stakeholders, with the primary objective to drive profitable and long-term revenue growth, customer experience & satisfaction and increased market share on the respective portfolio, through effective service delivery, protection/renewal of existing business and identifying new sales opportunities across the different product and solution offerings.

Your responsibilities will include:

Sales & Stakeholder Management

• Responsible for developing and implementing account strategy to ensure delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the P&L
• Primary relationship owner for portfolio, responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level, leverages those relationships to create new value, opportunities and win new business
• Acquire a thorough understanding of key customer needs and requirements.
• Drives accelerated revenue growth by identifying potential markets for new and existing products and services in targeted accounts
• Retaining and growing business by identifying major new sales opportunities
• Key company liaison responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level
• Influences Vodacom SA/Group Account sponsors and decision makers to secure appropriate resource and delivery to nominated customers within milestones and timeframes
• Ensuring effective service delivery and customer satisfaction
• Ensures (virtual) team works collaboratively with all other functions within Vodacom to drive the Premier client network agenda and ensure alignment
• Prepare an Account Plan which is shared with both internal and external stakeholders
• Ensure there is Complex Sales road map for each relevant opportunity
• Own escalated customer complaints for the channel from a service perspective.
• Ensure that sales and pricing claims on their debtors trading accounts are proactively resolved
• To support finance in recovering overdue and non-payment by clients.
• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Reporting

• Assesses customer and market trends and provides timely and accurate revenue forecasting.
• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis by product
• Annual Sales Strategy & Budget Planning
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Forecast and track key account metrics
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)
• Regular Revenue Assurance to ensure all customer’s global revenues from all it’s subsidiaries are correctly reported

The ideal candidate for this role will have:

• Degree/Equivalent
• A Post Graduate Degree in Sales/Marketing/Business Commerce or related field advantageous
• A minimum of 7 years’ work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
• Portfolio management
• Ability to increase NPS results and reduce administrative expense
• Ability to build relationships

Technical Competencies

• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Successful track record of managing multi- industry and multi-tower sales and demonstrate profitable revenue growth
• Demonstrated ability to influence at c-level

Behavioural Competencies 

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 30 June 2025. 

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What you’ll do

• The Senior Specialist: Quality Assurance role will oversee MAST infrastructure projects 
• This role requires ensuring projects are delivered meeting the highest quality standards, on time, and within budget.
• The Senior Speciality will coordinate cross-functional teams, manage stakeholder relationships, and uphold rigorous quality assurance protocols to ensure operational excellence. 

Who you are
Key accountabilities and decision ownership :

 Quality Assurance & Control

• Implement and enforce quality control measures to ensure all project deliverables meet required standards.
• Conduct regular quality inspections during and after site completion, addressing any issues promptly.
• Maintain up-to-date knowledge of industry standards (e.g., ISO9001/2008, SABS) and ensure compliance throughout project execution. 
• Driving a culture of continuous improvement and excellence within the project team
• Project Planning & Continuous Improvements

Requirement Analysis

• Review and understand business and technical requirements.
• Identify testable elements and clarify ambiguities.

Test Planning

• Develop a comprehensive quality test strategy and plan.
• Define quality assurance scope, objectives, resources, and timelines.

Test Execution

Perform manual or automated quality testing.

• Log and track defects with detailed reproduction steps and evidence during quality test phase and  collaborate with Project Managers to ensure timely resolution.

Process Improvement

• Identify areas for improvement in QA processes.
• Suggest and implement best practices and standards.

Compliance and Standards

• Ensure adherence to industry standards (e.g., ISO, CMMI).
• Support audits and quality reviews.

Stakeholder Management

• Manage relationships with stakeholders, ensuring their needs and expectations are met.
• Facilitate regular meetings and updates to keep stakeholders informed of project progress. 
• Strong collaboration with the Projects and Site Permitting teams 

Reporting and Documentation

• Document quality test results and provide quality metrics.
• Communicate risks, issues, and progress to stakeholders.

Core competencies, knowledge and experience :

• Minimum of 5 to 8 years of experience in Quality Management, preferably in the telecommunications / built environment
• Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Time Management: Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Problem-Solving: Ability to think critically and creatively to overcome challenges, obstacles as well as non-conformance management.
• Risk Management: Proficiency in auditing, identifying, assessing, and mitigating project delivery risks.
• Budgeting: Experience in managing project delivery, budgets and financial resources effectively.
• Technical Proficiency: Knowledge and experience with Quality Management software and tools (e.g., Procore, Autodesk Build)
• Proficiency in QA/ QC documentation and procedures

Must have technical / professional qualifications: 

• Education: Bachelor’s degree or diploma in Engineering, Built Environment or a related field. 
• Certifications: Quality Management Qualification Essential; Project Management Qualification (Desirable) 
• Minimum of 5 - 8 years of experience in Project Management, Quality Management, preferably in the telecommunications / built environment.

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Role Purpose/Business Unit: 

• To ensure the proper investigation of internal and external complaints/cases and the identification, recommendation and implementation of appropriate control measurements, in order to prevent and mitigate any threats to Vodacom.

Core competencies, knowledge, and experience:

• Knowledge of Vodacom systems including Analyst Notebook will be advantageous
• Policies and procedures, best/recommended practices and internal processes
• Corporate Environment 
• Legislation  
• Experience in leading evidence and/or testifying in Criminal Courts, Disciplinary Enquiries, CCMA’s

Your responsibilities will include:

Internal Investigations:

• Assess cases or files for investigation and plan appropriate action plan (commence investigation, appropriate referral, etc.) 
• Conduct proper investigation of all cases booked out on the Case Managements system and that such investigations are done in accordance with Vodacom policies and procedures (evidence sourcing, investigations, witness interviews, etc.)
• Identify, recommend and implement internal control measures to pro-actively prevent incidents of economic crimes against Vodacom.
• Produce quality reports in accordance with business requirements.
• Liaison with all Vodacom staff and clients.
• Compilation of disciplinary bundles and giving evidence at disciplinary enquiries where required. 
• Ensure proper filing of all records in accordance with policy, legislation and business procedure 

External Investigations:

• Responsible for the proper investigation of all cases booked out on the Case Managements system and that such investigation are done in accordance with Vodacom policies and procedures.
• Identify, recommend and implement control measures to pro-actively prevent other incidents of economic crimes against Vodacom.
• Produce quality reports in accordance with business requirements
• Pro-active identification of criminal syndicates and further addressing such threats in a quick and effective manner. 
• Assist with police operations where necessary and ensure the arrests of identified suspects.
• Dealer investigation
• Liaison with all Regional Vodacom clients, external complainants, SAPS etc.

Provide Support:

• Internal and external client support and guidance related various matters and queries (whistle blowing, external and internal customers, e.g. dealers, auditing, forensics, HR, business.)
• Internal departmental and team support.

The ideal candidate for this role will have:

• Relevant 3 year Degree/Diploma
• 3-5 years relevant experience is essential 
• Investigation Skills  
• Conflict Management 
• Risk Assessment 
• Interpersonal Skills 
• Report writing  
• Communication

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 4 July 2025.